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Topic starter
Hi all.
I'm on a Mac mini M2 Pro running Ventura 13.2 and SoftRAID 7.0.1. When I open the SoftRAID application from the menu bar all the devices are missing as in the screenshot (Devices Missing). If I use Activity Monitor to quit the process SoftRAID_Monitor (screenshot SoftRAID_Monitor), it will run again shortly on it's own. After then I can open the SoftRAID app and all the drives are there as seen in the screenshot (Drives Present). But, the next time I run SoftRAID app from the menu bar it's blank again. I have to quit the SoftRAID_Monitor process again to get it to work again.
Even when the SoftRAID app is blank the array functions just fine. I verified that the SoftRAID application has Full Disk Access enabled. I also tried re-installing the SoftRAID driver. No change.
Any ideas? I feel like I'm either missing a security setting somewhere, or it some kind of bug.
EDIT: I seldom post without an edit.
Posted : 27/01/2023 11:56 pm
MrWheelz reacted
This is a bug in 7.0.1, triggered by what is called a "race condition".
the simplest workaround, until we can fix this, is run the 7.0 application when you need to manage your disks. Do not install the 7.0 driver, which cancel when prompted to upgrade the driver. That will work fine.
Here is a link to 7.0 if you need it:
Posted : 28/01/2023 3:02 pm
Topic starter
Thank you.
EDIT: I seldom post without an edit.
Posted : 28/01/2023 7:28 pm
Same issue here, the link to 7.0 is not working.
Posted : 31/01/2023 7:55 am
The link was just changed, sorry:
downloads.owc.com/softraid/mac/archives/SoftRAID+7.0.dmg
Posted : 31/01/2023 1:03 pm
Topic starter
Any news regarding a new version of SoftRAID with this fixed?
EDIT: I seldom post without an edit.
Posted : 16/03/2023 3:54 pm
I registered here to say this bug is still existing in the new 7.5. I guess I'm still staying with version 7.0.
Posted : 05/04/2023 3:58 am
I just updated SoftRaid to version 7.5 and I'm having the same problem. When I open the app disks don't show up... I'm on a Mac Studio M1 Ultra with Ventura 13.3. Very annoying! What's going on?? :(
Posted : 05/04/2023 5:05 am
It is something in your system that is interfering with SoftRAID Monitor. We are still working on this. You have the latest driver loading (7.5), and just run 7.0 application when you need to manage the disks. there are no new application features to worry about.
I am sorry it is taking a while, but it is not a data risk scenario, which we have been much more focused on. We hope to get this fixed in the next release.
Posted : 05/04/2023 8:59 am
Mine was doing this until I changed the startup options and updated to 7.5. Once I did so, however, kernel panics started any time the drives are connected. It stays up for 15-20 seconds then restarts automatically. The soft raid folks say you have to change Raid 5 arrays to 64k stripes. They say it is a problem with Ventura. I’m not so sure, we will see when 13.4 comes out. It’s ridiculous to have to start over and erase all my data - moving 50+TB somewhere else in order to start over - I guess I need to buy more drives and an enclosure so I can use this one still.
Posted : 10/04/2023 8:08 am
This is an incredibly frustrating issue. And all signs so far from users is 13.4 beta is fixing this. You are welcome to try it.
Try the trick of removing one drive slightly, connecting the disk and pushing it in after 5 minutes or so. Until 13.4 is released. I don't know if it will be released this month, or July, but it usually does not take too long for a beta interim version to get to a release.
Posted : 10/04/2023 1:52 pm
@softraid-support when you say leave one drive disconnected, you mean one drive in the array, correct? And then push it in and allow it to rebuild the parity?
do i need to do that on both arrays? I have 2 thunderbay 4 arrays daisy chained through an apple tb3 to tb2 adapter (the only one that is high speed bidirectional).
Posted : 10/04/2023 9:16 pm
Try each one independently, and see if both on their own trigger the panic. then you know which to pull out. If it is both, then yes pull one drive from both.
Posted : 11/04/2023 12:26 pm
I pulled one of the drives from each of my thunderbays and after 5 min pushed the drives back in. It worked for a few days, but I couldn’t view the contents of the arrays in Lightroom, so I tried adding Lightroom to have full access to disks and it started the kernel panics again, and won’t stop unless I disconnect the thunderbays.
This is absolutely ludicrous. I have a $13,000 Mac Studio that is getting bricked by the freaking thunderbays. I have 3TB on my SSD array and 24 TB on my thunderbay with spinners. I shouldn’t have to go and purchase more storage so that I can backup that data in order to reset the stripe to 64k which “might” fix the problem.
I need to access my data now. It’s been weeks and these things have been nothing but trouble since the new Mac. If you guys aren’t going to really support Ventura, you need to let everyone know that. You need to take this up with Apple to get resolved immediately, otherwise you guys are going to have a mess of lawsuits on your hands.
Posted : 14/04/2023 9:15 pm
Hedware reacted
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