URGENT: Ventura 13....
 
Notifications
Clear all

URGENT: Ventura 13.2 Volume gone

7 Posts
2 Users
0 Reactions
743 Views
(@chrispeden)
Posts: 25
Eminent Member
Topic starter
 

Upgraded to 13.2, softraid no longer sees my volume.  Driver is loaded, but system report appears to show a problem with dependencies.  Completely uninstalled Softraid and reinstalled, still nothing.

 

 

 
Posted : 25/01/2023 4:39 pm
(@softraid-support)
Posts: 9197
Member Admin
 

@chrispeden

I do not see any disks at all. Either the disks were not connected when you saved the support file, or that is the issue. If they were not connected, I need a support file when connected. If they were connected, then this is more likely a cable type issue. Shut down, unplug and replug everything, power cycle the enclosure, then startup again. Do the disks show up in the volumes column?

 
Posted : 25/01/2023 6:11 pm
(@chrispeden)
Posts: 25
Eminent Member
Topic starter
 

@softraid-support 

No, the disks don't even spin up, its like its in standby.  Everything was working prior to updating.  I have turned it completely off, power cycled, changed ports, etc.  Thats the problem...  why is nothing showing up.  Why is it saying there is a dependency problem in the extensions list?  

here is a prior support file when everything was working.

 

 
Posted : 25/01/2023 6:28 pm
(@chrispeden)
Posts: 25
Eminent Member
Topic starter
 

wanted to add, the only light I have on the enclosure is the blue power light.  When I unplug the usb cable it turns orange.

 
Posted : 25/01/2023 6:35 pm
(@chrispeden)
Posts: 25
Eminent Member
Topic starter
 

for clarity, I am not sure if the drives spin up, its hard to tell.  But there are no green lights.

 
Posted : 25/01/2023 6:53 pm
(@chrispeden)
Posts: 25
Eminent Member
Topic starter
 

@softraid-support 

I think I found the issue.  So I was so worried about my RAID missing I didn't even notice a single external drive was also missing.  What is weird is that two other externals were mounted and working no problem.  I kept investigating the extension route.  I have other Mac's so I was comparing between the two.  This machine had this extention loaded "jmPeripheralDevice.kext" and others did not.  The info pane said its Jmicron which I know is a very common SATA controller and I think USB as well.  Well I renamed the folder appending _DISABLED and rebooted.  Low and behold the missing single drive was back.  So then I plug in the OWC enclosure and blue light comes on and I hear the drives spin up and green lights start blinking.  I wait a min and my drive shows up in finder.  I open SoftRaid and drives are they all healthy and no problems.  It would appear this kernel extension is left behind my software from years past.  Admittedly I have never clean installed I've just migrated over the years.  Maybe its time.

 
Posted : 25/01/2023 11:38 pm
(@softraid-support)
Posts: 9197
Member Admin
 

@chrispeden

This was a bug in Big Sur, where old extensions prevented others from loading, but I thought all that was fixed in Monterey and Ventura.
Glad it is working now.

 
Posted : 26/01/2023 2:16 am
Share:
close
open