SoftRaid error and CleanMymac X

This is exactly what Clean My Mac can do, is prevent the SoftRAID Monitor from launching.

Do you remember it offering to remove/disable login items or launch agents?

Clean my Mac itself is no problem, but it enables you to dangerously disable startup items, without context, that can "break" other software, such as SoftRAID.

Thank you for your reply. Yes, the application is not activated automatically so it should not give any problems.

I was also asking if I can switch to Sonoma with my current SoftRAid Lite version 7.6.1. What about it?

Thanks

@spyro70 

Absolutely

Is there any way to resolve the current error?
CleanMyMac has nothing on the login. Or rather, they are there, but at start-up they were disabled.
I have tried reinstalling Softraid but I still get the same error. How do I solve it? What could have been deleted that gives me an error and that I can restore?
Thank you

@spyro70 

If you go to System Settings/General and look at startup items is OWC enabled?

As a test, can you go to /Library/Application Support/SoftRAID and launch SoftRAID Monitor manually, then launch SoftRAID App?

The folder you point me to has disappeared!
Could I perhaps install it from scratch?
I tried that by downloading version 7.6.1, but I only have the option of moving it to the applications folder, there doesn't seem to be an installation process. How do I recover the missing folder? My last backup dates back to 7 February and the folder is already missing...

@spyro70 

If you launch SoftRAID, you get to enter your password, before the failed error?
This should be installed first. Let me know.

No, it does not ask me for the password when I launch the application. It only asks me for the password if I download the app and run it for the first time.

Can you generate a support file using this terminal.app command? It should create a file on the desktop. if so, attach it. This is an unusual issue, as the password request is the first step when launching the app.

Launch the Terminal.app, in the Applications/Utilities folder.
Copy this line and paste it into terminal:
sudo softraidtool generatereport ~/Desktop/Spyro70.7.6.1.3.7.24.sr_supt
Hit enter, then your admin password, then enter again.
this will create a file on the desktop.

I hope it will help solve the problem.
However, you should be told to the CleanMyMac people that some files should not be removed.

Who knows what other messes he's made that I'm not noticing?

@spyro70 

We have told the Clean My Mac people, they are so far insisting "its up to the user to decide what to delete".

Maybe their engineers are sophisticated in knowing what is safe and not, but most users just follow prompts, without even really reading what is happening.

But mostly what the product does is disable the SoftRAID Monitor from launching, often not more than that, but for some reason, what it does can sometimes not be undone. so it is more than just a setting change in System Settings/General/Startup items.

If you create a new admin account, can you launch SoftRAID App?

Next in difficulty, if you startup in recovery mode and "reinstall macOS" (which does not delete files or settings), does that fix this?

No luck.
I tried creating a new user. Here, when I launch the application it actually wants to proceed to install the assistant, but the operation fails.
I have reinstalled the operating system using Apple's procedure, but when I launch Softraid I get the same error as always.
I think the only solution is to reinstall everything from scratch and this is a great inconvenience for me because I'm in a very busy working period and I don't have time to restore everything...I wonder, if I format everything and reinstall Ventura and then recover the gods from Time Machine, will I always end up with the corrupted application?
Is there no other solution?

@spyro70 

I have a meeting with engineering next week to review this.
another idea to get you by is create a second system, which is not hard, then boot into that when you need to run SoftRAID, which should not be often.

Run Disk Utility

Select your internal voume

Click "+volume"

Boot into recovery mode, reistall MacOS and point it to the new volume. Use the same admin name, do not migrate data, just keep it as a clean system and then run SoftRAID from it.

Stupid question, perhaps very stupid: I have a MacBook Air with Sonoma on board.

If I install the application there and pull out the folder that is missing on Ventura--assuming that is the problem--could I fix it?