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Routine crashes even with SIP and Secure Boot Off

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(@softraid-support)
Member Admin

Thanks for the threads!

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Posted : 01/12/2019 11:10 pm
(@softraid-support)
Member Admin

No problem, I will support you on this.

I just had a user with zero SoftRAID volumes report this. So we have additional ammunition to work with Apple on.

I realize SoftRAID may not be the primary culprit, but the OWC enclosure certainly is. I have many other HD enclosures, some RAID, some not, and didn't experience any of this until acquiring the Thunderbolt 6.

Same for me. The sleep/crash issue only happens with the OWC enclosure. Other external drives can be plugged in and the computer will go to sleep and wake up without any problems. It only crashes when the Thunderbay is plugged in.

When I get to test on the enclosure from a user who suffers this issue, I will know more. I tried 6 different enclosures in the office and none had this problem, so it may not be black/white. thanks!

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Posted : 01/12/2019 11:14 pm
(@cwangberg)
New Member Customer

You can add me to this list, I am having the same problems, my new Mac mini 2018 reboots after a sleep when my brand new Thunderbay 4 is connected. If I disconnect the Thunderbay 4, no issues. I did submit a support incident as well.

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Posted : 02/12/2019 9:32 pm
(@softraid-support)
Member Admin

thanks! I got the support incident. I have you on the list now, we are making slow progress, but progress in understanding this.

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Posted : 02/12/2019 11:34 pm
(@melzar)
Active Member Customer

Just got another crash, totally out of the blue. Sent SoftRAID report to support@. Got these errors. Wsan't even using my computer at the time, and computer was set to not go to sleep. (Since I can't put the computer to sleep without it crashing, I must shut it down every night manually after my backups are finished, which sucks).

Disk for SoftRAID Volume Disappeared

A disk for the SoftRAID volume "RAID5" was removed or stopped responding while the volume was mounted and in use.

Dec 3, 2019 at 1214 PM

and

SoftRAID has detected a problem.

SoftRAID has detected a problem with your Mac. This problem may cause your volumes to become corrupted or unusable. To prevent this promo from occurring, turn off sleep in the Energy Saver panel of System Preferences.

Dec 3, 2019 at 1214 PM

and

Disk Not Ejected Properly

Eject "RAID5" before disconnecting or turning it off

(Note that the sleep settings are already turned off, and have been for several days!)

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Posted : 03/12/2019 12:44 pm
(@softraid-support)
Member Admin

Saw your support incident. We hope to get more information on this sleep/crash issue soon.

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Posted : 03/12/2019 1:46 pm
(@softraid-support)
Member Admin

We are still working with Apple on this, and hope to get a resolution on this issue. We will post details when we have something solid.

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Posted : 05/12/2019 3:30 pm
(@ichavis)
Eminent Member Customer

We are still working with Apple on this, and hope to get a resolution on this issue. We will post details when we have something solid.

Thanks for all the work in getting this resolved. My Thunderbay is not happy being turned off most of the time :)

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Posted : 05/12/2019 6:30 pm
(@drzazgaphoto)
New Member Customer

Just an FYI the 10.15.2 beta does not solve the issue if anyone was wondering.

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Posted : 06/12/2019 11:45 am
(@drzazgaphoto)
New Member Customer

We are still working with Apple on this, and hope to get a resolution on this issue. We will post details when we have something solid.

Thanks for all the work in getting this resolved. My Thunderbay is not happy being turned off most of the time :)

Thanks as well but this and a few other Catalina issues has forced my hand and I will be reverting back to Mojave until things get sorted out.

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Posted : 07/12/2019 9:16 am
(@softraid-support)
Member Admin

I don't blame you. Many users have reverted back. I think in the next update or two, Catalina will be back to the stability users require.

the Secure Boot may remain an issue for a while, though. I don't know when a resolution will happen.

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Posted : 07/12/2019 8:49 pm
(@boatguy)
Active Member Customer

The Important Notices page does not load and this is a very long thread. I have a Thunderbay 4 configured as a RAID array. Do we have the green light to upgrade to Catalina, or should I wait until this is resolved?

Thank you.

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Posted : 14/12/2019 1:25 pm
(@softraid-support)
Member Admin

Yes you should run Catalina (assuming you want to upgrade), with 5.8.1.
If you have a T2 security chip, you need to disable Secure Boot. (Instructions in the read me in the 5.8.1 DMG)

I will get the link fixed.

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Posted : 16/12/2019 1:59 am
(@ichavis)
Eminent Member Customer

I can confirm that after i disabled power saving , i ran for 24 hours with out any issues of random reboots.

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Posted : 17/12/2019 10:49 pm
(@ichavis)
Eminent Member Customer

Any word if OS X 10.15.3 fixes this issue? I've installed it but not enough time to know if it will not randomly crash.

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Posted : 18/12/2019 2:40 pm
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