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Routine crashes even with SIP and Secure Boot Off

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(@softraid-support)
Member Admin

Its unlikely, but I have not had time to test.
We are still communicating with Apple on how to fix this, so if it is fixed, it is accidental.

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Posted : 18/12/2019 3:11 pm
(@ichavis)
Eminent Member Customer

It does not help :( as you indicated.

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Posted : 19/12/2019 3:47 pm
(@gvansteelant)
Eminent Member Customer

Will the ThunderBay + SoftRAID combo ever support sleep on Catalina?
I had to turn off the scheduled sleep because it cause severe instability with the system, sometimes resulting in forced or spontaneous restarts.
Apart from the energy consumption concerns, the main reason why I want this machine to go to sleep in the evening is the noise. The ThunderBay sounds like a hair dryer--despite all the "whisper quiet" advertising OWC puts on the packaging.

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Posted : 24/12/2019 3:18 am
(@softraid-support)
Member Admin

We abslutely hope so. We are working with high level Apple engineering to try to fix this, it is something in the kernel, so this will take a Catalina update once the actual cause is found. Its frustrating.

One idea is unmount your volumes at night. Wait 1 minute, then unplug the cable. Then manually sleep the computer. Not ideal, but it gives you peace and quiet.

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Posted : 24/12/2019 9:42 am
(@pafer)
Active Member Customer

I want to ask...

I bought a Thunderbay 4 thunderbolt 3 Raid 5 (SoftRaid XT license) connected to a new MacBook Pro 16 with Catalina 10.15.2
OWC TB4, has four new Toshiba Enterprise 10 TB (MG06ACA10TE) = 40 TB (30 TB on RAID 5) hard drives installed inside
(The four HDDs are still unformatted)

I am reading that first I have to certify the HDDs with SoftRaid XT and this takes many hours / days running softRaid XT in MBP 16 that must be on and running SoftRaid ...

In this thread I am reading that I will have problems with Catalina and when the MacBook Pro goes to sleep ... hopelessly while certifying the 10 TB HDD ...

What do you recommend?
Will I have problems?
Will my Toshiba enterprise break down?

It's all a headache ...

Best regards for all, Merry Christmas and a Happy New Year 2020 from Spain.

And THANKS IN ADVANCE for read this and hope you can help me...

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Posted : 30/12/2019 2:14 pm
(@softraid-support)
Member Admin

Only a handful of systems get the kernel panic on sleep. Otherwise, we would already have a fix with Apple. You should be able to certify your drives fine. The only known issue is if the application quits during certify, we can tell you how to certify via command line if so.

Certify is important as drives are sold untested.

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Posted : 30/12/2019 9:03 pm
(@pafer)
Active Member Customer

Only a handful of systems get the kernel panic on sleep. Otherwise, we would already have a fix with Apple. You should be able to certify your drives fine. The only known issue is if the application quits during certify, we can tell you how to certify via command line if so.

Certify is important as drives are sold untested.

So, do you recommend that I run SoftRAID XT and certificate the four Toshiba 10 Tb HDD?

Is there no danger while SoftRAID XT certificate to the new hard drives and MacBookPro 16?

How long will it take to certify the 10 Tb hard drive? do You know?

any recommendations can I do before to runs and certificate fine?

Thanks in advance!

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Posted : 31/12/2019 12:35 am
(@softraid-support)
Member Admin

We highly recommend that users always certify new disks.

If you would like to watch a talk on this subject (and related it is 45 minutes long, by our VP engineering, very educational):
http://docs.macsysadmin.se/2016/video/Day2Session5.mp4
There is no danger to your laptop, it is a simple process that exercises the disks heavily.

About 2-5% of drives will fail a certify, but you have replaced them while they are considered "new" and will not receive a "refurbished" drive when they show failure symptoms later in life.

It takes a long time to certify, as you are writing to the disk 3 times and reading it back 3 times. That is 60TB of data on each disk. You can do all 4 at once, without slowing down anything, and use your system while they are certifying.

It will take at least 5-7 days to certify the drives, however. there is no shortcut. This is why the drive manufacturers do not certify their disks. It is too expensive, and cheaper to just ship them out and let consumers report any failures on drives.

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Posted : 31/12/2019 12:56 pm
(@pafer)
Active Member Customer

Thanks for your support and help, many thanks!! (and for the video!)

I will certificate my HDD and tell here the spend time and the results.

LOT of thanks and Happy new year to all!

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Posted : 01/01/2020 9:07 am
(@hal9000)
New Member Customer

Hi, I have been redirected here by OWC support. I reported a similar issue with Catalina and I am posting the test I have done. Note that I just bought the thunder bay raid 4 and the Mac mini.

/////Issue
I have Kernel panic when using the thunder bay 4 raid when using specific disks drives.

I have Kernel panic in 2 of the following circumstances and seems related to the same origin;
1 When the Mac come back from sleep mode
2 When disks were reactivated after being put in sleep mode.

The Kernel panic does not occur when using following disks drives
HGST 4TB

The kernel panic does occur when using the following disk drives
WD 6tb
HGST 6TB
HGST 8TB


Note: I have made multiple tests to narrow the issue and I can reproduce the Panic every time when meeting theses conditions.

///////System part substitution test;

I had transfert my disk drives that causes kernel panic in icy dock raid I owned.
The kernel panic does not occur when my disk drives (WD 6tb; HGST 6TB; HGST 8TB) are in icy dock. I have done this to eliminate the disk drives of the equation.

I had uninstall the SoftRaid software
Nothing changed. The kernel panic does occurs in condition I described in the issue section.

I replaced the computer by a MacBook air with same result; Kernel panic when coming back from sleep mode. Same issue
MacBookAir8,1
macOS 10.15.2 (19C57)

I had replace the thunderbolt 3 cable with 2 others cable (OWC hub thunder3 cable and Sonnet thunderbolt3 cable)
With same result; kernel panic from sleep mode.

I did not downgrade Mac OS, it is becoming a hassle to downgrade compared to OSX

///////System description
The Mac OS is a new installation and the I have created new account to avoid any conflict from a bad upgrade from old Mac OS and old Account.

SoftRAID Lite XT 5.8.1 is installed.
The disks are in non-raid.

The Mac mini is also brand new.
macOS 10.15.2 (19C57)
Macmini8,1
Startup Security Utility set to «No Security»

/////////Additional system tested
MacBookAir8,1
macOS 10.15.2 (19C57)
Same result.

//////Conclusion,
In all kernel panic logs the report relate to
«IOAHCIBlockStorageDriver::CommandTimeout! »
affecting the OWC ThunderBay 4 RAID.
This seem to be a driver issue in the Mac OS Kernel.

//////Workaround
Workaround is to select the option «Prevent computer from sleeping automatically when the display is off»
And deselect the option «Put hard disks to sleep when possible».

Harold

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Posted : 02/01/2020 3:58 pm
(@softraid-support)
Member Admin

We are collecting data on these crashes for Apple, and can add your report. You can save a crash log as a text file, and a system diagnostic file from Apple, along with a SoftRAID tech support file.

sudo sysdiagnose -f ~/Desktop/

Generate this file immediately after your system restarts after a crash.

Send an email to support at softraid when you have all three. The sysdiagnose file can be sent using wetransfer.com, just post it and send us a link to the files.

Interesting that some drives are causing this and some are not. There are very few reports of this considering the entire base of SoftRAID/Catalina users. We hope to get some answers within a couple weeks.

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Posted : 02/01/2020 9:38 pm
(@pafer)
Active Member Customer

Thanks for your support and help, many thanks!! (and for the video!)

I will certificate my HDD and tell here the spend time and the results.

LOT of thanks and Happy new year to all!

I promised to write here when I finished my HDD'd Thunderbay 4 TB3 certificate ...

I just finished the certification of my HDD's

Result: 0 error in all HDD's
without problems, failures, kernel panics ... all ok and run's fine!

(Amazing!, it only took three and a half days, 4 x 10 Tb in Thunderbay 4 TB3 with MacBookPro 16 - Catalina. I am very happy with the effectiveness of SofRAID XT 5.8. 1)
I will choose HFS + with enable journey for my RAID5 volumes ...
(Thank you for your clarifications in the other tread)

Important: before to run the certificate HDD's, I have disabled hard drives in standby power saving system preferences

Now, I will initialize HDD's and create the RAID 5 volumes that I need ... easy!

Thank you very much for guiding me in to starting my ThunderBay 4, really, THANK YOU!, it's essential for me to start on the right way...

Best wishes!

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Posted : 05/01/2020 2:48 am
(@softraid-support)
Member Admin

Update: This problem appears to be fixed in Catalina's coming update 10.15.3.

Anyone that has access to developer builds, please test this and let us know.

We have one user reporting success and in an internal machine here, this 10.15.3 beta 2 build seems to fix it also.

We are still researching, but so far, it looks like this issue may be finally resolved.

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Posted : 16/01/2020 8:42 pm
(@ichavis)
Eminent Member Customer

I have been running since Catalina 10.15.13 Public beta was available late Monday with all power management turned on and my Softraid and Thunderbay 4 connected and no issues. I think it has been fixed! Not sure if others have tried this but worth it i'd say. I've not see a crash all week.

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Posted : 17/01/2020 6:08 pm
(@mikeojohnson)
Active Member Customer

Update: This problem appears to be fixed in Catalina's coming update 10.15.3.

Anyone that has access to developer builds, please test this and let us know.

We have one user reporting success and in an internal machine here, this 10.15.3 beta 2 build seems to fix it also.

We are still researching, but so far, it looks like this issue may be finally resolved.

I installed the beta and am still having the problem. When I allow the computer to go to sleep, something errors and it reboots. If I don't allow the system to sleep I don't have a problem.

I sent the logs into Apple's beta program and am going to elevate it to their tech support next week.
I also sent info to your support desk. Not a critical issue but frustrating with a $15k computer.
mike

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Posted : 19/01/2020 8:09 am
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