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Topic starter
Hello,
Today my computer asked to update from soft raid 5.8.1 to 5.8.2 . After the install and driver update, my Mac won't boot. The progress bar appears...Mac makes a deep beep sound twice during the boot up and eventually the boot screen progress bar reaches the end but the screen stays like this forever.
I tried to boot up in safe mode and still the Mac never reaches the log-inscreen. My computer has firmware password protection disabled.
os: Catalina 10.15.3
machine: iMac 2019 model
Posted : 09/02/2020 3:20 pm
Update: we created a simple PDF to help:
https://www.softraid.com/pages/support/5.8_Volumes_Not_Mounting.pdf
I will post the solution to the Catalina thread also:
The problem is the System Preferences Security Pane. We changed our "Identified Developer" name to Other World Computing. This has to be allowed in System Preferences.
Open System Preferences. Go to Security Tab.
Unlock the Preferences.
Run SoftRAID
Other World Computing should be listed as a third party developer, and you can now allow OWC as an Identified Third Party Developer.
Restart.
Your should volumes mount
If not yet, then:
Go back to SoftRAID.
Select your startup volume and "reinstall SoftRAID driver".
Restart
Posted : 09/02/2020 3:27 pm
Topic starter
To get my computer to boot again, I had to set my system startup drive to be my internal hard drive . Upon login, the OS asked me to allow SoftRaid access to external devices. I ran the softRaid application again & everything seemed to work fine again. I've been able to restart my computer a few times without issues.
Posted : 09/02/2020 5:35 pm
I will post the solution to the Catalina thread also:
The problem is the System Preferences Security Pane. We changed our "Identified Developer" name to Other World Computing. This has to be allowed in System Preferences.
Open System Preferences. Go to Security Tab.
Unlock the Preferences.
Run SoftRAIDOther World Computing should be listed as a third party developer, and you can now allow OWC as an Identified Third Party Developer.
Restart.
Your should volumes mountIf not yet, then:
Go back to SoftRAID.Select your startup volume and "reinstall SoftRAID driver".
Restart
On my system running Catalina (MacOS 10.05.3), I permitted the installer but when the system rebooted the boot routine and subsequent attempts to boot stalled at the same point. I was eventually forced to boot from the Recovery drive, and reinstall MacOS 10.15.3. After regaining the ability to boot the system, I disabled the boot drive protection and only then was I able to successfully install the softRAID 5.8.2 drivers and boot my system.
It would appear to be a simple matter for the installer to Catalina and display a warning about the boot drive protection issue until it is resolved or failing that a mandatory ReadMe when launching SoftRAID 5.8.2 the first time. Admittedly I might have blown past such a warning but on the other hand, it might have saved me some worry, time, and aggravation.
______________
Make intentional errors —
Otherwise the Great Spirit
realizes you have fulfilled
your purpose on earth.
— Navajo saying
Posted : 10/02/2020 1:32 pm
We are working on this.
Posted : 10/02/2020 2:09 pm
I am also unable to restart my 2012 iMac after installing the 5.8.2 update. What do you suggest to enable a restart?
Posted : 11/02/2020 10:56 am
My 2012 iMac won't boot after updating SoftRAID 5.8.2. What can I do to boot my system?
Posted : 11/02/2020 11:49 am
Where does it get stuck in booting? the password screen? does it crash?
Posted : 11/02/2020 12:23 pm
Where does it get stuck in booting? the password screen? does it crash?
It is set to auto login without a password. It hangs when the progress bar has completed.
Posted : 11/02/2020 1:57 pm
What if you "safe boot"? (shift key)
Posted : 11/02/2020 2:52 pm
Thunderbay raid won’t mount after 5.8.2 update in Catalina. I added security permissions for OWC and the drives mounted, so I restarted per the directions above. Now the raid will not mount.
Posted : 11/02/2020 7:03 pm
I ran into this also and after a lot of thrashing around with Safe boots and Recovery boots and verbose boots and disconnecting every peripheral in sight, I succeeded by reinstalling Catalina from Recovery Mode, something that I tend to resist doing.
I would also note that at the same moment when softRAID requested a restart for the new driver, the system put up a dialog that softRAID was requesting an extension. The latter took me to the security panel of system preferences where I enabled OWC (and Dropbox which for some reason had joined the party). Then restarted and that's where the reboot failed and stuck at the end of the bar.
I agree that some very serious warning should have been given to avoid so much pain and wasted time.
On my system running Catalina (MacOS 10.05.3), I permitted the installer but when the system rebooted the boot routine and subsequent attempts to boot stalled at the same point. I was eventually forced to boot from the Recovery drive, and reinstall MacOS 10.15.3. After regaining the ability to boot the system, I disabled the boot drive protection and only then was I able to successfully install the softRAID 5.8.2 drivers and boot my system.
It would appear to be a simple matter for the installer to Catalina and display a warning about the boot drive protection issue until it is resolved or failing that a mandatory ReadMe when launching SoftRAID 5.8.2 the first time. Admittedly I might have blown past such a warning but on the other hand, it might have saved me some worry, time, and aggravation.
Posted : 11/02/2020 7:28 pm
What if you "safe boot"? (shift key)
Didn't work.
Posted : 11/02/2020 7:29 pm
Thunderbay raid won’t mount after 5.8.2 update in Catalina. I added security permissions for OWC and the drives mounted, so I restarted per the directions above. Now the raid will not mount.
You performed these steps?
https://www.softraid.com/pages/support/5.8_Volumes_Not_Mounting.pdf
If you run this command in terminal, do you get a version of SoftRAID"s driver in return?
kextstat -b com.softraid.driver.SoftRAID
Posted : 11/02/2020 8:13 pm
What if you "safe boot"? (shift key)
Didn't work.
perhaps, as another user discovered, you need to startup in internet recovery mode and reinstall High Sierra, assuming that is the OS you are on.
We saw nothing like this in testing and I installed 5.8.2 into High Sierra at least a dozen times.
Posted : 11/02/2020 8:15 pm
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