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SoftRaid Keeps asking for password and re-building boot cache?

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(@dmccallie)
Posts: 15
Member
Topic starter
 

I successfully migrated to Catalina under 6.2 SoftRaid launches and all drives appear as expected.

But when I re-launch SoftRaid, each time it asks for my system password again, and spends 30 seconds rebuilding the boot cache. Reboots of the system don't fix this.

What can I do to stop this?

I have added Softraid to the Full Disk Access group, and obviously it has permissions to run.

Thanks for your help.

 
Posted : 21/11/2021 4:06 pm
(@softraid-support)
Posts: 8008
Member Admin
 

Its a macOS bug, it is not loading the current SoftRAID driver. You can tell by pasting this into terminal.app:

sudo kextstat -b com.softraid.driver.SoftRAID

I suspect it will show an older version of the driver.

Try these two commands in terminal and see if this works:

sudo kmutil clear-staging
sudo kextcache -i /

restart and run SoftRAID

 
Posted : 21/11/2021 5:27 pm
(@dmccallie)
Posts: 15
Member
Topic starter
 

@softraid-support  That worked, except that I had to use

sudo kextcache --clear-staging

instead of what you wrote. There was an old version of the kext still loaded before I did that.

Thanks!!

 

 
Posted : 21/11/2021 10:37 pm
(@chobochobo)
Posts: 120
Member
 

I have a variation of this problem. I'm on Catalina too and I noticed that my RAID drive icons are grey with a red exclamation mark. When i start Softraid, there is a popup that tells me to 'Update driver', that the driver is incompatible. I update and then get the recurring 'rebuilding cache' . I tried sudo kextstat -b com.softraid.driver.SoftRAID, and it showed as 5.6.9. However when I followed this with the two other commands and reboot, the system never gets to restart. The apple logo screen comes up and the progress bar takes several minutes to get to the end but then hangs there forever. Reboot/ hard reset/ SMC rest/ PRAM reset made no difference. In the end I had to restore from Time Machine.

Help please?

 
Posted : 23/11/2021 10:03 am
(@softraid-support)
Posts: 8008
Member Admin
 

@chobochobo

5.6.9 is the version bundled with Catalina.

For some reason your system did not replace it, probably in the StagedExtensions folder.

Try installing again, making sure you go to System Preferences/Security to "Allow" OWC as a developer.

 

If you still get the update driver notice, don't do anything, save a SoftRAID tech support file, so I can look.

 
Posted : 23/11/2021 11:46 am
(@chobochobo)
Posts: 120
Member
 

Cheers. Reinstalling 5.8.4 did it, it seems. I've been on 5.8.4 for ages, why would it suddenly have a problem I wonder?

 
Posted : 24/11/2021 12:12 am
(@softraid-support)
Posts: 8008
Member Admin
 

@chobochobo

Maybe a security update, just a guess.

 
Posted : 24/11/2021 4:11 am
(@chobochobo)
Posts: 120
Member
 

Happened again, after another security update. System seems to be running ok though, I just noticed the grey icon with the red exclamation mark in one corner of the desktop.

 
Posted : 07/04/2022 5:17 am
(@softraid-support)
Posts: 8008
Member Admin
 

@chobochobo 

This was a bug that ended (or should have), with Big Sur. You need to reinstall the SoftRAID driver to upgrade it to the release version. the security update is installing the limited version that was bundled in macOS X. that should not be happening with a security update.

 

 
Posted : 07/04/2022 10:32 am
(@chobochobo)
Posts: 120
Member
 

I'm on Catalina 10.15.7, and have been since getting my 2018 Mac mini back from repair about 6 months ago? 

 
Posted : 07/04/2022 5:53 pm
(@softraid-support)
Posts: 8008
Member Admin
 

@chobochobo 

Do a "unistall SoftRAID". Then reinstall the driver. that should fix this. You can check which driver is actually loading by this terminal command:

sudo kextstat -b com.softraid.driver.SoftRAID

 
Posted : 07/04/2022 5:56 pm
(@chobochobo)
Posts: 120
Member
 

Cheers.

 
Posted : 07/04/2022 5:57 pm
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