SoftRaid Keeps aski...
 
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SoftRaid Keeps asking for password and re-building boot cache?

(@dmccallie)
Active Member Customer

I successfully migrated to Catalina under 6.2 SoftRaid launches and all drives appear as expected.

But when I re-launch SoftRaid, each time it asks for my system password again, and spends 30 seconds rebuilding the boot cache. Reboots of the system don't fix this.

What can I do to stop this?

I have added Softraid to the Full Disk Access group, and obviously it has permissions to run.

Thanks for your help.

Quote
Topic starter Posted : 21/11/2021 3:06 pm
(@softraid-support)
Member Admin

Its a macOS bug, it is not loading the current SoftRAID driver. You can tell by pasting this into terminal.app:

sudo kextstat -b com.softraid.driver.SoftRAID

I suspect it will show an older version of the driver.

Try these two commands in terminal and see if this works:

sudo kmutil clear-staging
sudo kextcache -i /

restart and run SoftRAID

ReplyQuote
Posted : 21/11/2021 4:27 pm
(@dmccallie)
Active Member Customer

@softraid-support  That worked, except that I had to use

sudo kextcache --clear-staging

instead of what you wrote. There was an old version of the kext still loaded before I did that.

Thanks!!

 

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Topic starter Posted : 21/11/2021 9:37 pm
(@chobochobo)
Estimable Member Customer

I have a variation of this problem. I'm on Catalina too and I noticed that my RAID drive icons are grey with a red exclamation mark. When i start Softraid, there is a popup that tells me to 'Update driver', that the driver is incompatible. I update and then get the recurring 'rebuilding cache' . I tried sudo kextstat -b com.softraid.driver.SoftRAID, and it showed as 5.6.9. However when I followed this with the two other commands and reboot, the system never gets to restart. The apple logo screen comes up and the progress bar takes several minutes to get to the end but then hangs there forever. Reboot/ hard reset/ SMC rest/ PRAM reset made no difference. In the end I had to restore from Time Machine.

Help please?

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Posted : 23/11/2021 9:03 am
(@softraid-support)
Member Admin

@chobochobo

5.6.9 is the version bundled with Catalina.

For some reason your system did not replace it, probably in the StagedExtensions folder.

Try installing again, making sure you go to System Preferences/Security to "Allow" OWC as a developer.

 

If you still get the update driver notice, don't do anything, save a SoftRAID tech support file, so I can look.

ReplyQuote
Posted : 23/11/2021 10:46 am
(@chobochobo)
Estimable Member Customer

Cheers. Reinstalling 5.8.4 did it, it seems. I've been on 5.8.4 for ages, why would it suddenly have a problem I wonder?

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Posted : 23/11/2021 11:12 pm
(@softraid-support)
Member Admin

@chobochobo

Maybe a security update, just a guess.

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Posted : 24/11/2021 3:11 am
(@chobochobo)
Estimable Member Customer

Happened again, after another security update. System seems to be running ok though, I just noticed the grey icon with the red exclamation mark in one corner of the desktop.

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Posted : 07/04/2022 5:17 am
(@softraid-support)
Member Admin

@chobochobo 

This was a bug that ended (or should have), with Big Sur. You need to reinstall the SoftRAID driver to upgrade it to the release version. the security update is installing the limited version that was bundled in macOS X. that should not be happening with a security update.

 

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Posted : 07/04/2022 10:32 am
(@chobochobo)
Estimable Member Customer

I'm on Catalina 10.15.7, and have been since getting my 2018 Mac mini back from repair about 6 months ago? 

ReplyQuote
Posted : 07/04/2022 5:53 pm
(@softraid-support)
Member Admin

@chobochobo 

Do a "unistall SoftRAID". Then reinstall the driver. that should fix this. You can check which driver is actually loading by this terminal command:

sudo kextstat -b com.softraid.driver.SoftRAID

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Posted : 07/04/2022 5:56 pm
(@chobochobo)
Estimable Member Customer

Cheers.

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Posted : 07/04/2022 5:57 pm
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