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Windows 10 Installation issue. Get Blue Screen after installation of SoftRAID XT and reboot

(@raidmaven)
New Member

I installed a Accelsior 4M2 into a Windows Work Station based on a SuperMicro X10DAC motherboard. In addition to the built in LSI SAS controller I have an LSI MegaRAID 9460-16i controller. I have 64 Gigs of ECC memory installed. I downloaded to SoftRAID XT software for Windows and installed it. It then said I needed to reboot to complete the installation of the software. When I rebooted, I got the Blue Screen. 

I went into Safe Mode to try and uninstall the SoftRAID program, but this failed as did attempts to repair the installation. I could not attach the log files from both the uninstall failure and the repair failure because I got the message these file types not allowed.  I then went in and deleted all the files in the SoftRAID directory, but still get Blue Screens when I try to boot the computer, which I can only use in safe mode.

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Topic starter Posted : 06/12/2021 10:51 pm
(@softraid-support)
Member Admin

Can you fill in a support file here:

https://eshop.macsales.com/Service/support/technical-support-form

Get back to me if you do not get a prompt answer, I can help expedite your case.

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Posted : 07/12/2021 12:57 am
(@raidmaven)
New Member

@softraid-support 

I talked with a very nice person at OWC a little more than a month ago. I sent them the items they asked for, but have received no further response about how to get SoftRAID working on my Windows 10 Pro workstation. 

I have sent a number of follow up emails to Drew M. but have received no response. I hope he is well.

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Topic starter Posted : 19/01/2022 1:23 pm
(@softraid-support)
Member Admin

@raidmaven 

I am reaching out to Drew. You should get a response soon.

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Posted : 19/01/2022 2:29 pm
(@raidmaven)
New Member

@softraid-support Thank you, I look forward to hearing from him.

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Topic starter Posted : 19/01/2022 8:14 pm
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