I give up: I zeroed out the individual drives (no errors) and went to rebuild the two RAIDS...BUT now, I'm locked out of my "never expire" license.

This just keeps getting worse

@davo 

As a courtesy, I extended your license. Deactivate/Activate it. That should get you going.

I have two Accelsior 8T cards as explained earlier in this thread. Since they were reformatted with version 7.6.1 one of the drives has been fine and one often does not mount. I have attached a teck report when it wasn't mounted and after restarting when it mounted. Is this a physical issue with the drive or a software issue?
I have also noticed when I launch Soft raid I see "Degraded" flash and then go away. I don't recall this happening in the past. (perhaps I just didn't notice)

@davo 

Does this happen only on "cold startup", and generally or always the drives show up on restarting?

I am wondering if you can test a theory. Can you temporarily remove one of the Radeon cards? and see if this issue goes away?

This likely started with Sonoma, as SoftRAID does not have any impact on what disks show up to macOS. But Sonoma could be a trigger. My theory is this is a power consumption issue. (not enough current for the drives to power up) Lets test this, then see if we can figure out a fix.

@softraid-support OK- I can do that. It is a little bit of a stunt to get my MacPro in and out of its flight case. The thing is it has only ever been that same "work" drive but never the "home" drive. Is it normal to flash "degraded" as SoftRaid launches?

@davo 

I get the point, not trivial.
The SoftRAID Application is "real time". Each disk responds in turn and SoftRAID App updates. If we waited for every disk to respond before posting anything (like Disk Utility, ever notice how slow it is to respond on launch), SoftRAID would appear very slow.

We had anther user with this issue, we can pursue that user, I thought your situation was simpler, as you respond quickly. Don't worry about taking your case apart.

@davo 

This is appearing to be a MacOS issue, as it is affecting other cards, Sonnet for example. There are discussions posted on this.

Sonnet posted their bug report number, if you want to post another bug with Apple. If you do, give as much detail as possible. Generally the more user submitted bug reports, the higher priority an issue is. FB13560165

Looks like this has been a minor issue since some time during Ventura, but with 14.4, is now affecting many systems.

Why did my "never" expire license, expire? I deleted 7.6. Installed 8.0 (unlicensed) 
Restart - My work drive did not mount
Restart- Again, my work drive did not mount
Shutdown. Unplug. wait 30 seconds
Startup- Freeze at login screen.
Force restart- Now I'm back to the "an internal part of softraid..." error.

This is getting very frustrating. I have work to complete but I'm stuck in a trouble shooting loop, I have a non-working license, and greatly decreasing faith that my data is safe. 
Please help

@davo 

Note: Your license status has zero impact on whether volumes mount, rebuilds happen etc. Your data is not at "risk" because you do not renew.
This is partly why we released 8 the way we did, you can always get a Standard license, which has no major features, but you can see your volume status, and rebuild/replace a disk, but nothing else. So you can feel safe.

I extended your license for a couple months because of the Monitor issue.

If you go to /Library/Application Support/SoftRAID folder, double click on the SoftRAID Monitor, then launch SoftRAID, does that work? (It should)

When you say your volume did not mount, lets be specific, you mean the disks are not appearing in MacOS?

We are having disussions with Apple on this issue. So far, we have determined this affects the Mac Pro 2019 only. It affects multiple vendors and seems to be disk independent. (all brands are affected). Most likely this is an incompatibility introduced between the vendor of the main chip on the card and a bug/change in MacOS, introduced late last year.

We never saw this before, never in Ventura, or in earlier releases of Sonoma.

That method launched Softraid successfully, but only one of my drives mounted- One did not appear in the MacOS, or in softraid- or disk utility.

My problems did start after some Apple update of Sonoma. 

If I purchased a "pro" license upgrade that is listed as expires "never" why did it expire at all?
The only features I need are my drives mounting and the ability to check the integrity of the data. I do not want to through that data loss I had a few months ago when I had to rebuild these raids.

I appreciate your help

@davo 

Licenses for 7 do not "expire", but only have one year (3 with enclosures) upgrades.

Unmounting volumes is a directory issue. Attach a support file.

I would disconnect external drives when upgrading MacOS, personally. I had been bitten a couple times in the past, so never upgrade the OS with drives connected.

Attach a support file, so I can look.

@softraid-support before and after restart

@davo 

You are getting hit with the 2019 Mac Pro bug. The volume is not "not mounting", the disks are not showing up is the actual issue.

There is a fair amount of pressure for Apple to fix this.

I am still confused as to why my "never expires" license has expired. Shouldn't 7Pro still be licensed?  Am I correct in seeing that if I upgrade my previous $216 license to 8Pro for $79 that I will have to continue to pay $79 yearly?  My two OWC Accelsior 4M2 drives were $1400 each. An additional $79 a year does not seem like an appropriate tax when I already purchased a $216 forever license.  What Am I missing?

@davo 

Your license is perpetual, but not free upgrades and support. With macOS "15" SoftRAID 7.6.1 is not going to work. So you can keep using 7.6.1 as long as you stay with Sonoma.

With version 8, we are giving two choices, maintain your annual subscription, with all upgrades included, (or get a 3 years extension with any new enclosure), or go to Standard mode, which will maintain your volume, with no support and limited feature, but free ongoing upgrades.

Software has gotten very expensive to manage and we are trying to accommodate customers.