Help! M1 Mac update...
 
Notifications
Clear all

Help! M1 Mac updated to v6.3 Nothing Works

(@pr0tat0)
New Member

Updated to 6.3 yesterday, worked fine. Woke up to disaster this morning. I cannot see, mount, or access my Thunderbay 4. Currently running macOS 12.5, Apple M1, SoftRAID 6.3 Driver 6.3.

Receiving the error “An internal part of the SoftRAID Monitor has stopped functioning properly. Please quit SoftRAID and relaunch it.” Also had a string of drive errors this morning.

No amount of rebooting has helped. I do not see any disks now, so I cannot run most of the utilities. I have successfully reinstalled the SoftRAID driver to no avail. My livelihood is at stake here, I rely on this professionally and need to get projects out, tech support is closed on weekends.

Quote
Topic starter Posted : 30/07/2022 10:51 am
(@softraid-support)
Member Admin

What if you paste this into terminal?

sudo kmutil load -p /Library/Extensions/SoftRAID.kext

 

Did you remember to "Allow" OWC as an identified developer when you updated the driver?

ReplyQuote
Posted : 30/07/2022 12:02 pm
Pr0tat0 liked
(@pr0tat0)
New Member

Thank you for the reply. I did need to check the permissions, but the issue appears to be much worse. The enclosure lights are not coming on at all, there is a slight buzzing sound. The enclosure fan is not turning on either so it seems like my Thunderbay may have died. Very odd that it just decides to fry itself within 12 hours of installing a new software update. I may also be out of luck with a warranty because I purchased the Thunderbay 4 on 3/31/17 which would be just a few months outside of the 5 year limited warranty. All cables have been checked. No drives appear in SoftRAID either which is odd. Ugh.

This post was modified 4 months ago by Pr0tat0
ReplyQuote
Topic starter Posted : 30/07/2022 2:47 pm
(@softraid-support)
Member Admin

@pr0tat0 

A Software update cannot cause a hardware failure in an enclosure, by any mechanism I can think of.

If the disks are not showing up/powering up, get yourself a new enclosure ASAP.

I would go with thunderbolt again, its faster, more reliable than USB and better disk failure awareness.

You should check your disk power on hours, not sure if you remember them, to judge whether this is a good time to replace the disks also.

Drives are inexpensive right now, so another idea if performance is not your #1 requirement is get an enclsoure and 2 large drives and mirror them. You can add another pair of drives later and mirror those. 16TB for instance, the Seagate Exos have dropped below $300 sometimes. Just a thought.

And you can put three of your 4 drives in an enclosure copy your data to the large drive, then convert it to a Mirror, as long as it is an HFS volume.

ReplyQuote
Posted : 30/07/2022 2:59 pm
Pr0tat0 liked
(@pr0tat0)
New Member

@softraid-support Thank you for the post, the detail is much appreciated.

Performance is top priority unfortunately as it is a photo/video editing workstation drive. I’ve rotated new drives in whenever SoftRAID prompts me that the drive is starting to go over the years so they should be in good working order. It sounds like I can just put my existing drives into a new Thunderbay 4 enclosure and it should fire up with all my data? I’ve had the RAID setup on my Mac with before the Apple file system came out so it is still an HFS volume.

ReplyQuote
Topic starter Posted : 30/07/2022 3:12 pm
(@softraid-support)
Member Admin

@pr0tat0 

Yes plug it into a new enclosure, it will work.

ReplyQuote
Posted : 30/07/2022 6:55 pm
Pr0tat0 liked
Share:
close
open