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SoftRAID6 Always Needs Administrator Authentication?

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(@dgiffin)
Trusted Member

I rarely logon to my Mac with an administrator account, and since upgrading from the beta to SoftRAID6 it asks for Administrator authentication every time I open the app, it then goes and installs the driver (again?).

Is this a bug or a feature?

Quote
Topic starter Posted : 03/04/2021 1:56 am
(@softraid-support)
Member Admin

This is a problem to solve. I believe that this is a bug in kextcache. the older driver is not being flushed out and still loading. As a result, each restart, SoftRAID wants to update the driver.

Attach a SoftRAID Tech Support file, so I can see which is the case. then we can try a few things to resolve this.

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Posted : 03/04/2021 2:36 am
(@dgiffin)
Trusted Member

@softraid-support Thanks (the support here is awesome!)....

 

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Topic starter Posted : 03/04/2021 9:39 am
(@softraid-support)
Member Admin

@dgiffin

the 6.0.1 driver is loaded, but the extensions cache is not updating. Lets try this next.

Run terminal.app and paste these two command in.

sudo kmutil clear-staging

sudo kextcache -i /

restart

then run this command: is b53 now loading, or 6.0.1?

 

sudo kextstat -b com.softraid.driver.SoftRAID

 

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Posted : 03/04/2021 10:35 am
(@dgiffin)
Trusted Member

@softraid-support

kextstat -b com.softraid.driver.SoftRAID

Executing: /usr/bin/kmutil showloaded --bundle-identifier com.softraid.driver.SoftRAID

No variant specified, falling back to release

Index Refs Address            Size       Wired      Name (Version) UUID <Linked Against>

  107    0 0xffffff7fa2403000 0x2f000    0x2f000    com.softraid.driver.SoftRAID (6.0.1b53) 04BE793D-D81D-356C-9D79-9C0CCE5A5D0F <30 6 5 3>

 

But the SoftRAID application still asks for Administrator authentication :-(

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Topic starter Posted : 03/04/2021 10:46 am
(@softraid-support)
Member Admin

Lets try this:

Uninstall SoftRAID from utilities menu.

restart.

Run terminal and paste these two in again:

sudo kmutil clear-staging

sudo kextcache -i /

restart

 

Run SoftRAID and install the driver.

You can run the kextstat command again after restart and see if 6.0.1 is installed.

 

kextstat -b com.softraid.driver.SoftRAID

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Posted : 03/04/2021 11:20 am
(@softraid-support)
Member Admin

@dgiffin

The reason is the Application is detecting the driver mismatch and is trying to fix this. But the kextcache is not correctly updating, so this is a cycle.

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Posted : 03/04/2021 11:27 am
(@dgiffin)
Trusted Member

@softraid-support Ok, this is what I see now:

 

dgiffin@dgiffin ~ % kextstat -b com.softraid.driver.SoftRAID

Executing: /usr/bin/kmutil showloaded --bundle-identifier com.softraid.driver.SoftRAID

No variant specified, falling back to release

Index Refs Address            Size       Wired      Name (Version) UUID <Linked Against>

  107    0 0xffffff7fa2403000 0x2f000    0x2f000    com.softraid.driver.SoftRAID (6.0.1) 186830B5-EC1E-3D4B-9B79-F26F2307B1FB <30 6 5 3>

dgiffin@dgiffin ~ % 

And the application no longer asks for Administrator authorisation nor re-installs the driver :-)

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Topic starter Posted : 03/04/2021 11:51 am
(@bldraid)
Eminent Member

This happened to me as well.

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Posted : 06/04/2021 9:43 pm
jwall liked
Henry-In-Florida
(@henry-in-florida)
Trusted Member Customer

Every time I log into the app... Do you have a fix?

 

Macbook Pro Retina 2019, internal 1TB storage, 32GB RAM, two external T3 enclosures (2.5TB online storage) RAID 4; MacOS Mojave.

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Posted : 02/05/2021 4:08 pm
(@softraid-support)
Member Admin

@henry-in-florida

These thrads are all over the map, so help me with the specific symptom. Most have custom solutions, the Monitor failied we are working on, if that is it. thanks!

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Posted : 02/05/2021 10:13 pm
Henry-In-Florida
(@henry-in-florida)
Trusted Member Customer
Posted by: @softraid-support

@henry-in-florida

These thrads are all over the map, so help me with the specific symptom. Most have custom solutions, the Monitor failied we are working on, if that is it. thanks!

Got it. I started a separate thread on my specific issues. Have a look at that please. With my recent erase and install of 11.3, I ran into three issues. 

I experienced three issues actually. I've been living with this logging in issue for quite a while now, in my case only when logging directly into the app. 

Macbook Pro Retina 2019, internal 1TB storage, 32GB RAM, two external T3 enclosures (2.5TB online storage) RAID 4; MacOS Mojave.

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Posted : 03/05/2021 5:14 am
(@softraid-support)
Member Admin

@henry-in-florida

Let me know if I missed any of your issues. I really only saw two and you mention three. ;-)

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Posted : 03/05/2021 9:07 am
(@dgiffin)
Trusted Member

I just upgraded to 6.1 and have hit the same problem, every time I run the SoftRAID application it asks for my Administrator details to install the new copy of the SoftRAID driver and rebuild the boot cache.

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Topic starter Posted : 09/10/2021 5:41 am
(@softraid-support)
Member Admin

@dgiffin

Let me make a guess first, if this does not work, then attach a SoftRAID Tech support file.

 

Paste these two commands into the terminal.app:

sudo kmutil clear-staging
sudo kextcache -i /

restart.

 

Does that fix this?

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Posted : 09/10/2021 10:01 am
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