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Topic starter
Currently have 3 OCW ThunderBlade V4 drives - all came with SoftRAID 5 XT Licenses.
Running SoftRAID 6.0.1 on an Intel Based MacBook Pro with Big Sur.
I have upgraded SoftRAID 5 Licenses to SoftRAID 6, and installed - all OK.
My issue is that the drives do not always mount until I restart my entire system.
So the drives will mount and work fine after a restart. I then eject the drives. I will then be unable to use or mount the drives again until I restart the entire system first.
Everything was fine with all beta versions of SoftRAID 6 - this has only started happening with the full version.
When connecting the drives, SoftRAID 6 sees all units and reports them as unmounted - I try to manually mount but get no error - after a while it remains unmounted.
Its quite annoying having to restart the entire system before being able to connect and mount my drives......
Posted : 03/04/2021 6:21 am
There was no driver change from the beta version to release. I am not sure what may be causing this. My hunch is this is a kextcache issue.
So lets try something simple, see if it works, before diving deeper.
run the terminal.app and paste these commands in:
sudo kmutil clear-staging
sudo kextcache -i /
restart the computer.
run SoftRAID and click on your startup volume tile.
Select "reinstall SoftRAID driver" from volumes menu.
restart
Run the terminal.app and paste this in:
sudo kextstat -b com.softraid.driver.SoftRAID
It should show 6.0.1
If it does, try your unmounting process.
Posted : 03/04/2021 10:47 am
Topic starter
@softraid-support Thank you for your quick response.
I followed the entire process as instructed. When I get to the final command to check version I get the attached in Terminal.
The SoftRAID software does show the correct driver version though.
Drives have mounted OK - then again Ive just restart date system! I will monitor and see how it goes......
Posted : 03/04/2021 12:22 pm
Let me know. I do not know why kextstat is saying that.
You can do the generic kextstat command and filter for SoftRAID. See what version is loading.
Posted : 03/04/2021 1:48 pm
Topic starter
Just reconnected the drives and again not mounting.
Grrrrr!
Posted : 03/04/2021 2:21 pm
Topic starter
Just ran the command again and its showing the version now....... 6.0.1b52
Posted : 03/04/2021 2:36 pm
And you did these steps in order?
run the terminal.app and paste these commands in:
sudo kmutil clear-staging
sudo kextcache -i /
restart the computer.
run SoftRAID and click on your startup volume tile.
Select "reinstall SoftRAID driver" from volumes menu.
restart
Run the terminal.app and paste this in:
sudo kextstat -b com.softraid.driver.SoftRAID
It should show 6.0.1
If it does, try your unmounting process.
Posted : 03/04/2021 2:51 pm
Topic starter
Ok, so this time I entered SoftRAID first and manually uninstalled the driver (from the Utilities menu).
Reboot.
Run both commands - attached screenshot 01
Reboot.
Opened SoftRAID and was prompted to install driver - attached screenshot 02
Driver Installed - attached screenshot 03
Connected my drives and they would not mount - attached screenshot 04
Reboot
Connected drives and they mount OK (as they usually do after a reboot).
Run final command to check driver version and is now reporting 6.0.1 - attached screenshot 06
I have now noticed that upon opening SoftRAID it no longer asks for my password and prompting to install the drive, as it was doing this every time I opened the application before.....
I have now ejected and re-connected my drives 3 times and they are mounting ok each time - I will try again after a while and see if they still mount (fingers crossed!!!)
I have also attached a current technical log......
Posted : 03/04/2021 3:10 pm
I do not know why some macOS installations have such a hard time replacing a driver. glad you are working now.
It is a bug in the kernel extension cache process.
Posted : 03/04/2021 10:28 pm
Topic starter
Have been testing the drives and seems much more reliable now!
Thank you!!
Posted : 04/04/2021 5:31 am
