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Topic starter
I have been humming along for a few weeks with a brand new RAID set up on an OWC ThunderBay 8 with Thunderbolt 3. Today I was downloading a decent chunk of media to the volume and received a "Disk Not Ejected Properly" error followed by a "SoftRAID has detected a problem with your Mac". I restarted Mac + ThunderBay and received a myriad of errors from 2 disks not being recognized to something out of sync, etc.
I reinstalled SoftRaid + driver and all disks are showing "no errors" as is my RAID volume. I have tried swapping Thunderbolt cables and ports and tried connecting on a MacBook (M2 Pro/Sonoma) and have the same mounting issue.
I am unable to mount the volume. When I try, "mounting" status just sits there and then resumes to an unmounted state. I am unable to access my data, etc.
Help!
Mac Studio M1 Max
SoftRaid v 7.6.1
Mac OSX 12.5 / Monteray
Posted : 29/12/2023 9:09 pm
the eject alerts are because of a bug in thunderbolt where disks eject. From your description, I assume you did not slightly move any cabling when this happened?
attach a SoftRAID tech support file, I can take a look at the issue. Sounds like the directory is damaged, so the volume is not mountable.
Posted : 30/12/2023 12:00 am
Topic starter
Thanks for taking a look! I had walked away from my workstation while writing to the RAID and came back to the error so I don't think it was a physical disruption but anything is possible.
Posted : 30/12/2023 7:33 am
This is unfortunate. What happens if you run Disk Utility "first aid" on the volume? I am curious what the errors are.
There is nothing in the SoftRAID log to indicate any events.
How long did you walk away? Long enough for the computer to go into hubernate mode? (generally 3 hours)
Posted : 30/12/2023 1:14 pm
Topic starter
Well I just realized I RE-installed SoftRaid after the issue so would that not wipe out the log from the event?
It was maybe 15 minutes I was away from my machine.
If I run disk utility, will that mess with my data?
thanks
Posted : 30/12/2023 1:25 pm
No, it won't prevent us capturing kernel panics/crashes, but yes, it would delete entries like "disk ejected" from the log, which is a history.
Disk Utility is brain dead when it comes to repairing volume directories. In general, it is safe to run Disk Utility. Make sure SoftRAID app is not running, as it does not report changes in a way that the live SoftRAID app can detect. You can try "first Aid", but my experience and many others, is it cannot fix even basic issues.
Posted : 30/12/2023 8:50 pm
