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Upgraded to Softraid 6 XT with Big Sur - not working

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(@charlesman)
Active Member

Hey, just upgraded to Big Sur, and I have two OWC hard drives not showing up (the words are, but not hard drive, not even an exclamation). I have tried to install Softraid 6 twice and it gives me a message as below....

softraidcomputerscreen

 What do I do? not working.

Quote
Topic starter Posted : 02/04/2021 10:38 pm
syd liked
(@softraid-support)
Member Admin

Were you running a beta version? If so, what was the last version you had running?

 

try this:

go to /Library/Extensions and /Library/StagedExtensions

Delete the SoftRAID.kext drivers in each.

restart

In terminal, run these two commands:

sudo kmutil clear-staging

sudo kextcache -i /

Restart

 

Can you run SoftRAID now?

ReplyQuote
Posted : 02/04/2021 10:43 pm
(@charlesman)
Active Member

@softraid-support

Softraid 6.0.1 is the one it installed in my library. Softraid XT 5.8.4 is the last version I had on this computer just before upgrading to Big Sur. I can try the methods you mentioned above. Thank you.

ReplyQuote
Topic starter Posted : 02/04/2021 10:50 pm
(@charlesman)
Active Member

I cannot delete the 2nd file SoftRAID.kext in the  /library/stagedextensions/library/extensions

(there was not softraid.kext in - /libary/stagedextensions (had to go to library again and extensions).

The Terminal commands worked. It restarted successfully, but then gave the same initial error as the first time.

Am I doing something wrong?

softraid versions
softraiderror
softraidnodelete

 

ReplyQuote
Topic starter Posted : 02/04/2021 11:15 pm
(@charlesman)
Active Member

Well I restarted my computer and my Thunderbay Drives are at least showing up; However, my SoftRaid software is still not working with the same message:

"An internal part of the Softraid Monitor has stopped functioning properly. Please quit softraid and relaunch it."

 

I did, but i'm sure you all have it figured out over there hopefully.

Thanks again for your time.

ReplyQuote
Topic starter Posted : 02/04/2021 11:35 pm
(@softraid-support)
Member Admin

@charlesman

I saw this bug once on my M1, when upgrading from one of our internal beta versions, but could not reproduce it. I was hoping it was because of a change in that beta. Guess not!

 

You are working, so that takes the emergency out of this, at least. Run this command in terminal:

sudo kextstat -b com.softraid.driver.SoftRAID

It will tell you what driver version is running, I wager it is 6.0. 6.0 is what is bundled with Big Sur.

When you launch SoftRAID, and you get the crash notice, then open the console.app, and browse through the diagnostic, spin reports and crash log folders, do you see any SoftRAID Monitor crash logs? The crash log will be time stamped. Can you attach the text? that may help explain what is happening.

ReplyQuote
Posted : 03/04/2021 12:54 am
 syd
(@syd)
Active Member Customer

@softraid-support

I reported this in a separate thread (pending) https://srforums.wpengine.com/functionality-issues/softraid-monitor-install-problem/#post-8535

I had never installed a beta and it was a fresh install of 6.0.1 on an Intel MacBook Pro.

ReplyQuote
Posted : 03/04/2021 1:49 am
(@softraid-support)
Member Admin

@syd

Good point. That was I believe a different bug (same symptom), a transient one, which went away.

I think this may be a separate (more permanent) bug, but: charlesman, if you restart and run SoftRAID again (try a couple times) does the problem stay or go away?

ReplyQuote
Posted : 03/04/2021 2:32 am
(@charlesman)
Active Member

 

screenlog
screen log
terminal

yes, thanks, it said it installed 6.0.1 on the machine.

I'll attach the log of Terminal & System log.

 

And I've tried restarting a few times, it presents the same message crash.

 

This post was modified 1 year ago 2 times by charlesman
ReplyQuote
Topic starter Posted : 03/04/2021 6:22 pm
(@softraid-support)
Member Admin

@charlesman

If you open the console.app and look for diagnostic reports, crash logs, etc. do you see any SoftRAID or SoftRAID Monitor crashes you can forward?

ReplyQuote
Posted : 03/04/2021 10:40 pm
(@charlesman)
Active Member

Okay, I'm back here. Just tried to open again. No Crash reports on SoftRaid, but I did get the message below and the error log.

message softraid error
softraid error

 

 

 

ReplyQuote
Topic starter Posted : 08/04/2021 2:07 pm
(@softraid-support)
Member Admin

@charlesman

 

I just solved a case of this by going back to b53. Uninstall SoftRAID, then running 6.0.1 again.

Please try this.

ReplyQuote
Posted : 08/04/2021 4:32 pm
(@charlesman)
Active Member

what is going back to b53? I did remove the Softraid 6.0.1 and put in trash, deleted, then returned to the Softraid website to download and install. It came up with the same error.

I removed Softraid 5.8.4 also and deleted all. Reinstalled 6.0.1 and it still didn't work.

 

 

 

This post was modified 1 year ago by charlesman
ReplyQuote
Topic starter Posted : 08/04/2021 7:19 pm
(@softraid-support)
Member Admin

@charlesman

 

I guess you never ran 6.0 beta.

Download it here:

http://www.softraid.com/sr_beta

Install the driver. You may need to select the volume icon and "reinstall SoftRAID driver.

(Allow OWC when prompted)

Then "Uninstall" SoftRAID

Then restart and run 6.0.1

ReplyQuote
Posted : 08/04/2021 8:53 pm
(@charlesman)
Active Member

That link worked, thank you. I installed the 6.0  beta /sr_beta. However, it wants me to upgrade to 6.0.1., but I'm afraid of it not working again, is it going to work now? 

You're saying to uninstall the beta and the reinstall 6.0.1?

 

This post was modified 1 year ago by charlesman
ReplyQuote
Topic starter Posted : 09/04/2021 10:52 am
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