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Upgraded to Softraid 6 XT with Big Sur - not working

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(@softraid-support)
Member Admin

@charlesman

 

Yes Use the "Uninstall SoftRAID" from utilities menu. Then you can run 6.0.1 and it will work. You will need to reenter your serial number.

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Posted : 09/04/2021 1:05 pm
(@charlesman)
Active Member

I usually just delete from applications menu. I have opened Utilities Menu (under GO) on the mac and this is the screen shot. 

There is no Softraid on there, but the beta is installed. Anywhere else to check?

utilities menu

 

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Topic starter Posted : 09/04/2021 3:09 pm
(@softraid-support)
Member Admin

Its taken me a while to understand this issue. I do have a fix that works. Its simple now that I have it nailed.

Run the 6.0.1 b53 beta.

From the Utilities menu, "uninstall SoftRAID'

Now run 6.0.1, after restart.

install the driver. it should be fine from this point forward.

 

If you need a new link to the beta or app, here they are:

here is the link to the beta:

http://www.softraid.com/sr_beta

 

SoftRAID 6: https://softraid.com/sr

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Posted : 09/04/2021 3:20 pm
(@charlesman)
Active Member

there is no "Uninstall Softraid" in the utilities menu. Here's an image.

utilities menu

 

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Topic starter Posted : 10/04/2021 2:32 pm
(@softraid-support)
Member Admin

@charlesman

In the SoftRAID utilities menu.

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Posted : 10/04/2021 9:24 pm
(@charlesman)
Active Member

- okay, so I "Uninstalled Softraid" B53 from the Softraid Utilities menu
- It said "uninstalling driver" and it requested to "restart" computer. I did
- Then I installed and ran Softraid 6.0, it requested to install driver, and also allow OWC in "security and privacy" - I did.
- Then it requested to restart, which i did.

But it didn't work again. Same problem (as attached). Maybe I'm doing something wrong.

Then I tried whole whole process again while not restarting and running another test.
I also tried the process again while running back and forth both versions (b53 and 6.0.1).

Let me know what I'm missing.
Also, can I call you and it might go faster, just let me know. 

softraid error
This post was modified 2 years ago by charlesman
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Topic starter Posted : 11/04/2021 6:25 pm
(@softraid-support)
Member Admin

I thought I knew how to clear this for 100%. The install routine with b53 has worked for everyone else as far as I know.

Lets do this

Attach a SoftRAID tech Support file.

post the results of this command in terminal:

sudo kextstat -b com.softraid.driver.SoftRAID

and then this command:

kextload -v /Library/Extensions/SoftRAID.kext

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Posted : 11/04/2021 7:21 pm
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