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[Sticky] Drobo alert with SoftRAID 5.6

Member Admin

We have learned that our new SMART for USB disks feature is not compatible with Drobo units. We are investigating this. We will post news regarding a solution, from us or Drobo, in this thread.

What happens?
When you install 5.6, the Drobo icon on the desktop turns "generic" like an Apple volume. The Drobo Dashboard no longer detects your Drobo.

What does it affect?
We believe this problem affects all Drobo units that connect to a Mac OS system.

How do I fix this?
Run SoftRAID and under SoftRAID Preferences, select the Disk tab.
Deselect the preference to "enable SMART for USB disks".

When we have a longer term solution, we will post it here.

Topic starter Posted : 25/05/2017 6:08 pm
New Member Customer

do we have any update on this. Is there a possiblity to use both SoftRAID and Drobo dashboard to manage corresponding storage connected via Thunderbolt ?
I have AKITIO and Drobo 5D. Akitio is using SoftRAID in R5. Drobo5D - cache M2 + HDDs. Both connected to MacPRO2013 over TB2.

Posted : 06/04/2019 10:27 am
Member Admin

You can use them both, the problem described here is when the drobo responds poorly to the SMART query from the SoftRAID SMART driver.

While it is possible this is now fixed on Drobo's end, all you need to do is disable SMART checks on the Drobo enclosure.

Topic starter Posted : 06/04/2019 9:37 pm