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Kernel panic on drive power off

(@marionza)
New Member Customer

Hello,

I am running a RAID 5 in an OWC enclosure (4x 4TB). I can mount/unmount the drive just fine, but when I switch off power to the drive, I get a system kernel panic. See video: https://photos.app.goo.gl/6Ci8P3zAa5qkM5ki9.

High Sierra 10.13.6
SoftRAID 5.7.5

Thanks.

Quote
Topic starter Posted : 19/08/2019 11:25 am
(@softraid-support)
Member Admin

Are you sure the 5.7.5 driver is installed? Run 5.7.5 and look if the driver version in the lower right corner says 5.7.5. This is a problem that can happen with the "bundled" version of the driver that comes with OS X, but should not happen with any "release" version. Let us know.

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Posted : 19/08/2019 12:41 pm
(@marionza)
New Member Customer

Are you sure the 5.7.5 driver is installed? Run 5.7.5 and look if the driver version in the lower right corner says 5.7.5. This is a problem that can happen with the "bundled" version of the driver that comes with OS X, but should not happen with any "release" version. Let us know.

Yes. Just looked. The driver is 5.7.5.

ReplyQuote
Topic starter Posted : 19/08/2019 5:17 pm
(@marionza)
New Member Customer

Are you sure the 5.7.5 driver is installed? Run 5.7.5 and look if the driver version in the lower right corner says 5.7.5. This is a problem that can happen with the "bundled" version of the driver that comes with OS X, but should not happen with any "release" version. Let us know.

I just checked and it says Driver 5.7.5.

ReplyQuote
Topic starter Posted : 19/08/2019 7:05 pm
(@marionza)
New Member Customer

I just checked, and I am running Driver 5.7.5.

ReplyQuote
Topic starter Posted : 20/08/2019 9:51 am
(@softraid-support)
Member Admin

Send a SoftRAID Tech support file to support at Softraid.com

We need to investigate this off line. Too difficult for the forum.

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Posted : 20/08/2019 12:52 pm
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