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Investigating Problems with Disks
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Has anyone had any experience emailing SoftRaid support? Did they respond? I am feeling very frustrated because I have sent multiple emails to support@softraid.com for help and after 1 month I still haven't received any response.
I purchased the full version of SoftRaid V5.5. and was under the impression that email support was included.
Any insight would be appreciated.
Thanks,
dimitre
Posted : 05/01/2017 1:33 pm
We searched our archives and all we have received is a single email from this address, dated January 5, (which was caught by our ISP's spam filter unfortunately, so a delay in responding), which was responded to January 6 in the AM.
If there were additional emails, they were not received by support.
We try to reply to all emails within an hour or less, sometimes it takes a few hours, but never more than 24 hours is our goal.
We apologize if we missed any email from you, but perhaps they were never received on our end.
Posted : 06/01/2017 4:04 pm
