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SoftRAID Volume Locked error

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Posts: 3301
(@softraid-support)
Member
Joined: 6 years ago

Does it happen with only one connected? Or only when both are?

Lets figure out the trigger, then maybe we can find a solution.

I can think of:

Only 1 of the 2 docks triggers it

requires both to trigger this.

A second Monitor triggers this, either dock.

I am assuming your Mac only has one Thunderbolt bus (two ports)

So there is no way to keep the two docks on separate buses.

Are the extra dock ports for Thunderbolt enclosures? Monitors? or USB devices?

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(@steve223)
Joined: 9 months ago

Eminent Member
Posts: 32

@softraid-support

yes only two Thunderbolt ports 2020 5k iMac

I use the docks to connect my devices like SD card reader, microphones, 4 external Raid HD's as i do mainly video and a second Dell U3219Q monitor.

I now disable sleep and have the screen saver going permanently and so far no HD locks but obviously not a good solution for screen longevity

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(@softraid-support)
Joined: 6 years ago

Member
Posts: 3301

@steve223

Leaving screen on causes minor electrical loss, (disks more) but LCD screens do not suffer from being on, i.e, the screen saver. LED's last a long time. Plasma, on the other hand, wears out quickly.

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Posts: 8
(@zorglub)
Active Member
Joined: 7 months ago

I am also seeing this problem far too often - *everyday*

 

Feb 18 14:45:19 - SoftRAID Driver: One or more of the disks for the volume "Multimedia_HDD" (disk15) is no longer usable. The volume is now locked to prevent data corruption. Please restart your Mac to use this volume again.
Feb 18 14:45:19 - SoftRAID Driver: The SoftRAID volume "Multimedia_HDD" (disk15) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.
Feb 18 14:45:20 - SoftRAID Driver: The SoftRAID volume "Multimedia_HDD" (disk15) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.
Feb 18 20:49:07 - SoftRAID Driver: One or more of the disks for the volume "Multimedia_HDD" (disk15) is no longer usable. The volume is now locked to prevent data corruption. Please restart your Mac to use this volume again.
Feb 18 20:49:07 - SoftRAID Driver: The SoftRAID volume "Multimedia_HDD" (disk15) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.
Feb 19 14:59:20 - SoftRAID Driver: One or more of the disks for the volume "Multimedia_HDD" (disk15) is no longer usable. The volume is now locked to prevent data corruption. Please restart your Mac to use this volume again.
Feb 19 14:59:20 - SoftRAID Driver: The SoftRAID volume "Multimedia_HDD" (disk15) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.
Feb 20 04:22:51 - SoftRAID Driver: One or more of the disks for the volume "Multimedia_HDD" (disk15) is no longer usable. The volume is now locked to prevent data corruption. Please restart your Mac to use this volume again.
Feb 20 04:22:51 - SoftRAID Driver: The SoftRAID volume "Multimedia_HDD" (disk15) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.
Feb 20 04:22:55 - SoftRAID Driver: The SoftRAID volume "Multimedia_HDD" (disk15) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.
Feb 20 04:22:56 - SoftRAID Driver: The SoftRAID volume "Multimedia_HDD" (disk15) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.
Feb 21 13:36:53 - SoftRAID Application: Launching application: SoftRAID version 6.0.1 b52
Feb 21 13:36:53 - SoftRAID Driver: The SoftRAID volume "Multimedia_SSD" (disk17) encountered an error (E00002C1). A program attempted to read or write to a volume which was not open.

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(@softraid-support)
Joined: 6 years ago

Member
Posts: 3301

@zorglub

There is not enough information here.

Can you attach a SoftRAID Tech support file? that is a starting point.

Does it happen when the computer is waking from a sleep?

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Posts: 8
(@zorglub)
Active Member
Joined: 7 months ago

Hello @softraid-support

 

It does seem to happen when the computer is waking from a sleep - pretty systematically. I want to say always but I believe I experienced it while using the system in the past. Tech support file attached.

 

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(@softraid-support)
Joined: 6 years ago

Member
Posts: 3301

@zorglub

Where is the Thunderbay connected? Lets try something.

Correct me if I am incorrect. You have the following connected:

Thunderbolt Monitor

Thunderbays

USB Hub

Misc stuff

Perchance, what if you:

Connect the Thunderbays to the 2 ports on the right, towards the HDMI connection.

Connect the Hub, Monitor and everything to the other two ports.

 

See if you still get the volume locking. And watch if the Monitor ever (rarely) momentarily blinks black

 

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Posts: 8
(@zorglub)
Active Member
Joined: 7 months ago

@softraid-support - very correct

I have recabled everything as asked.

I'll let you know if I still get the volume locking

Please find attached the new

tech support file - after reboot and before any locking issue

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(@zorglub)
Joined: 7 months ago

Active Member
Posts: 8

@softraid-support I have not experienced the volume locking issue for the last 5 days after doing the changes you requested

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(@softraid-support)
Joined: 6 years ago

Member
Posts: 3301

@zorglub

Good, seems like a hardware issue then.

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