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Buggy behavior with "About SoftRAID Monitor" function in 6.2

(@wfiveash)
Active Member

Recently, I updated to the 6.2 version of SoftRAID on my Mac Mini (running Big Sur).  In trying to verify that I was now running 6.2 I clicked on the "About SoftRAID Monitor" menu pulldown on the running instance of the Softraid monitor but instead of seeing a info window popping up with the version a macOS User Guide window appears stating "The selected content is currently unavailable". Just letting you know. Note, softraid 6.2 does appear to be working normally.

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Topic starter Posted : 29/10/2021 10:50 am
(@softraid-support)
Member Admin

I am not familiar with this bug. Can you send me a support file?

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Posted : 29/10/2021 12:36 pm
(@wfiveash)
Active Member
Posted by: @softraid-support

I am not familiar with this bug. Can you send me a support file?

How do I go about doing that?

 

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Topic starter Posted : 29/10/2021 4:02 pm
(@softraid-support)
Member Admin

@wfiveash

Save it via utilities menu in SoftRAID. Attach it here.

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Posted : 29/10/2021 4:29 pm
(@wfiveash)
Active Member

@softraid-support Thanks for giving me that tip but I just tried using the "About Softraid Monitor" menu pull-down for the monitor and it is now working normally.  I have no idea what changed but there is no problem now.

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Topic starter Posted : 30/10/2021 1:44 pm
 dpz
(@dpz)
Active Member Customer

Same here.  Just upgraded from 6.1 to 6.2 on macOS 11.6, went to the SoftRAID icon in the title bar, selected "Open SoftRAID Monitor" and got the same window (see attached).  Will send the support file separately.

Screen Shot 2021 10 30 at 11.52.59 AM
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Posted : 30/10/2021 1:59 pm
 dpz
(@dpz)
Active Member Customer
Posted by: @dpz

Same here.  Just upgraded from 6.1 to 6.2 on macOS 11.6, went to the SoftRAID icon in the title bar, selected "Open SoftRAID Monitor" and got the same window (see attached).  Will send the support file separately.

Screen Shot 2021 10 30 at 11.52.59 AM

Sorry, selected "About SoftRAID Monitor"... not "Open".

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Posted : 30/10/2021 3:46 pm
(@metasymplectic)
New Member

Curiosity led me to click About SoftRAID Monitor and the same behavior occurred, though I installed SoftRAID v6.2 a week ago and I'm running macOS 10.15.7.  When I clicked the About menu item, the SoftRAID Help window immediately appeared (no content) with a small spinning icon near the title bar;  after a 3-5 second pause, as if it were downloading the Help content, the reported message about unavailability appeared.  Immediately closing the window and reselecting About SoftRAID Monitor led near instantly to the Help window, now populated with content.

So I venture to say, the bug is related to refreshing upon completion of download.

 

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Posted : 01/11/2021 10:44 am
(@softraid-support)
Member Admin

Might be a clue. When we figure it out, it will get fixed. thanks for the research

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Posted : 01/11/2021 10:54 am
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