[Solved] Drive Does not mount after Mount attempt

After going through one of the threads, I was able to find the solutions. Uninstall beta 47, and downgrade Softraid back to 43. I can't speak for the true cause of the issue, but I can mount the drives again. Hopefully the report I generated can be used to narrow it down in the future update.

One quick suggestion though, I believe it would help if these known issues/solutions were separated out so that it would be more accessible. I was quite surprised to find a solution to the problem in somewhat unrelated and rather long thread.

That was the solution. I would have posted it.

We are trying to get a beta 48 out to address this. The cause is still unknown and does not affect all intel based machines.

thanks for the feedback!

I am experiencing this same issue, Mac mini (2018), macOS Big Sur 11.1, SoftRaid 6.0.1 Beta 47 -- ThunderBay 4 won't successfully mount. I'm not sure how to perform a downgrade of SoftRaid, so details on how to do that would be helpful. (When I launch b46, which is the oldest version I have, I only get a warning that the installed driver is newer than the SoftRaid version, and it doesn't successfully mount there either. I don't know if there's an option to forcibly downgrade the driver)

Addendum to my previous post: I discovered the `Uninstall SoftRaid` option under `Utilities` in the menu bar, however after uninstalling b47 and reinstalling b46, the problem persists, presenting exactly as described in the original post of this thread. Right now my $800 box might as well just be a noisy fan and a green LED for all the good it does me. Is there an ETA on b48 (or a link to download b43, which apparently does not present this issue)?

EDIT: Apologies, I was tired after a day of work and upgraded SoftRaid beta to find it not working, I missed the stickied thread with the b43 download link 😅🙏

No problem. Its frustrating to not have access to your data.

Go back to B43 until we get b48 out. Running the older 6.0 beta 43 version will fix this. Let me know if not.

Steps: Run SoftRAID 6.0 B47.
Uninstall SoftRAID (utilities menu)
Restart
Run B43 and install the driver.

​​​​​​​ https://softraid.com/updates/SoftRAID%206.0.1%20b43.dmg

Let me know. Make sure you allow OWC as a identified developer if prompted.

No Joy. Still shows volumes, but clicking on "Mount" does nothing. MacOS 11.1 would send screen shot, but you don't allow that type of file.

Moving a disk to another Mac running 11.1 does mount the drive, but with no icon on the desktop. 

Third re-boot did it. But multiple errors and warnings were given by the software during start-up. Examining the "problem" disks with SoftRAID after system is running shows NO errors.

@david_preston

Make sure you enabled "Full Disk Access" for the SoftRAID app in system preferences/security/privacy.

The missing icon seems to be a Big Sur bug, that most users are reported fixes itself eventually. But you need Full Disk Access enabled.

If you attach a SoftRAID tech Support file, I can take a look.

Hope it helps. I have been a licensed SoftRIAD user since 2019. Really great product with matching support service. Thanks 😀 

With that many disks connected, I am surprised you are not getting frequent disk ejects over Thunderbolt.

Its possible this is a shutdown issue. When you shut down, do you see a disk light on, one at a time, until it is all completed?

If you unmount all your volumes before shutdown, do you get any errors?

You do not get a crash on shutdown, correct?

I had same issue. My Softraid volumes will not mount when using SoftRaid 6.0.1 b47 . I enabled full disk access mode which was a suggestion by soft raid support that I saw in another thread and that did not help. I have an Intel based Mac, iMac (Retina 5K, 27-inch, 2017) running Big Sur 11.1 . I switched to 6.0.1 b43 and my volumes mounted again. No issues despite the 6.0.1 b43 app not currently having Full Disk Access privileges.