MacBook Pro M1 crash while Raid drive mounting (Softraid 6.0.5 and Mac OS 11.6)
@softraid-support yes it was working for about 6 months with no problems, and suddenly started crashing my machine. not sure if there was an update somewhere in the background that caused it.
I don't know how to check the crash log for that line, but when I remove a drive the volume does mount!
what does this mean?
Please try this:
Do a clean install of macOS on this computer and see if the crash still happens.
Run Disk Utility and add a volume to your startup disk (It shares space with the existing volume, so both can co-exist)
Then shut down. Hit, release, then Hold the power key until you get the options screen.
Click on settings and install macOS. Select the new volume.
Both will share space on your volume, and not interfere with your existing volume.
Startup with the new volume. Do you get the panic? I suspect not, but lets find out.
This confirms this is a bug in macOS. the problem is it is not caused by any third party apps, (you do not have any), so it is difficult to figure out.
We are getting a crashing system in from a user, but it will be another week it looks like.
Hi Softraid support,
I have installed Softraid 6.2 and the new driver, and I'm still getting a kernel panic when I power up my Thunderbay 4 (pink flash, automatic reboot)
I have attached the report.
The drive is now mounted since I'm doing the "remove one of the 4 drives, plug the thunderbolt cable to the computer, let it mount, re-insert the drive and sync". But it's getting old!
Hey all! For what its worth: updated my M1 Mac Mini to Monterey 12.0.1 today, running Softraid 6.2 and it seems to have fixed the issue for me. My 3x Thunderbay's all went through a rebuild (since they were mounted with 3 drives while the issue was persisting) and all seem to be mounted and performing just fine now. Will post any updates if it comes back but fingers crossed this might have been fixed with the OS update.
I understand it is getting old and I am sorry for that. We are in process of getting a user system in. (we ordered it, but it was a custom configuration that is taking some time to get to us, when we do, we will swap out the system with them)
Once we have that, we can try to fix it, or bring it to Apple engineering for a deep dive.
Well it was too good to be true, after restarting today the pink screen is back. For whatever reason I was able to mount all three drives and work off them no problem for the last day or so. Restarted for the first time since then today and it crashes after briefly mounting the drives, same exact as before. If anyone else manages to get a thunderbay mounted in a new Monterey install/update, just FYI you should try not to risk any restarts...
Let me know if you need any logs, but i'm assuming its the same issue. Please keep us updated on your investigation, hopefully it can be sorted out soon!
I wish we had an example in house, but we have ordered a system and when it comes in, will swap it with a users system with this problem.
We expect the purchased system to show up by Nov 1 (it was a custom configuration) and then we can do the swap and figure out the cause of this issue.
Thanks, this is another piece of evidence that this is a macOS bug of some kind. I have pored over the System Profiler reports of these and have not found anything obvious that could be triggering the panics. When we get the system in house, we should be able to figure it out, it is only a few days away now. (probably over a week before we get the users system in exchange)