MacBook Pro M1 cras...
 
Notifications
Clear all

MacBook Pro M1 crash while Raid drive mounting (Softraid 6.0.5 and Mac OS 11.6)

Page 5 / 8
(@rduaslsbeyll)
Active Member

@softraid-support yes it was working for about 6 months with no problems, and suddenly started crashing my machine. not sure if there was an update somewhere in the background that caused it.

I don't know how to check the crash log for that line, but when I remove a drive the volume does mount!

what does this mean?

thank you!! 

ReplyQuote
Posted : 21/10/2021 8:08 pm
(@softraid-support)
Member Admin

@rduaslsbeyll

It is the symptom I have been seeing. The best way to capture a crash log is let it crash, at restart, "report to Apple", then "more details" and copy/paste that text into text edit.

ReplyQuote
Posted : 21/10/2021 9:10 pm
(@rduaslsbeyll)
Active Member

@softraid-support

You are right, dart-apciec1 is in the first line...

is there anything I can do to fix this?

 

thanks!

ReplyQuote
Posted : 21/10/2021 9:50 pm
(@softraid-support)
Member Admin

@rduaslsbeyll

Please try this:

Do a clean install of macOS on this computer and see if the crash still happens.

Run Disk Utility and add a volume to your startup disk (It shares space with the existing volume, so both can co-exist)

Then shut down. Hit, release, then Hold the power key until you get the options screen.

Click on settings and install macOS. Select the new volume.

Both will share space on your volume, and not interfere with your existing volume.

Startup with the new volume. Do you get the panic? I suspect not, but lets find out.

ReplyQuote
Posted : 22/10/2021 1:45 am
(@rduaslsbeyll)
Active Member

@softraid-support

Ok so far this is working! is this a temporary fix do you think?

 

Thanks very much!!!

ReplyQuote
Posted : 22/10/2021 6:23 pm
(@softraid-support)
Member Admin

@rduaslsbeyll

This confirms this is a bug in macOS. the problem is it is not caused by any third party apps, (you do not have any), so it is difficult to figure out.

We are getting a crashing system in from a user, but it will be another week it looks like.

ReplyQuote
Posted : 23/10/2021 12:20 am
(@rduaslsbeyll)
Active Member

@softraid-support

Ok good to know, thanks for all of your help, you're a lifesaver!!

 

Russell

ReplyQuote
Posted : 23/10/2021 11:42 am
Craignos
(@craignos)
Active Member

Hi Softraid support, 

I have installed Softraid 6.2 and the new driver, and I'm still getting a kernel panic when I power up my Thunderbay 4 (pink flash, automatic reboot)

I have attached the report.

The drive is now mounted since I'm doing the "remove one of the 4 drives, plug the thunderbolt cable to the computer, let it mount, re-insert the drive and sync". But it's getting old!

 

 

ReplyQuote
Topic starter Posted : 26/10/2021 3:26 pm
(@rustrx)
Active Member

@softraid-support

Hey all! For what its worth: updated my M1 Mac Mini to Monterey 12.0.1 today, running Softraid 6.2 and it seems to have fixed the issue for me. My 3x Thunderbay's all went through a rebuild (since they were mounted with 3 drives while the issue was persisting) and all seem to be mounted and performing just fine now. Will post any updates if it comes back but fingers crossed this might have been fixed with the OS update.

ReplyQuote
Posted : 26/10/2021 5:20 pm
(@softraid-support)
Member Admin

@rustrx

Thanks for the feedback. Only took 9 months, but at least Apple fixed it.

ReplyQuote
Posted : 26/10/2021 5:34 pm
rustrx liked
(@softraid-support)
Member Admin

@craignos

I understand it is getting old and I am sorry for that. We are in process of getting a user system in. (we ordered it, but it was a custom configuration that is taking some time to get to us, when we do, we will swap out the system with them)

 

Once we have that, we can try to fix it, or bring it to Apple engineering for a deep dive.

ReplyQuote
Posted : 26/10/2021 5:36 pm
(@rustrx)
Active Member

@softraid-support

Well it was too good to be true, after restarting today the pink screen is back. For whatever reason I was able to mount all three drives and work off them no problem for the last day or so. Restarted for the first time since then today and it crashes after briefly mounting the drives, same exact as before. If anyone else manages to get a thunderbay mounted in a new Monterey install/update, just FYI you should try not to risk any restarts...

Let me know if you need any logs, but i'm assuming its the same issue. Please keep us updated on your investigation, hopefully it can be sorted out soon! 

ReplyQuote
Posted : 27/10/2021 11:29 pm
(@softraid-support)
Member Admin

@rustrx

I wish we had an example in house, but we have ordered a system and when it comes in, will swap it with a users system with this problem.

We expect the purchased system to show up by Nov 1 (it was a custom configuration) and then we can do the swap and figure out the cause of this issue.

ReplyQuote
Posted : 28/10/2021 1:23 am
(@rduaslsbeyll)
Active Member

@softraid-support

I updated to Monterey but I installed it on the separate volume as suggested, and it is working just fine!

ReplyQuote
Posted : 28/10/2021 11:25 am
(@softraid-support)
Member Admin

@rduaslsbeyll

Thanks, this is another piece of evidence that this is a macOS bug of some kind. I have pored over the System Profiler reports of these and have not found anything obvious that could be triggering the panics. When we get the system in house, we should be able to figure it out, it is only a few days away now. (probably over a week before we get the users system in exchange)

ReplyQuote
Posted : 28/10/2021 12:55 pm
Page 5 / 8
Share:
close
open