No support ??!?
 
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No support ??!?

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(@patrick-ehlen)
Posts: 3
Active Member
Topic starter
 

Yesterday I reported an issue with Softraid 6.0.5 and macos 11.4.. My volume does not mount. My request was at 10:24. The first answer I received at 16:05. Unfortunately my problem could not be solved. I got the last mail at 19:20. Nothing happened since. Does anybody care ?? 

 
Posted : 27/05/2021 9:49 am
(@softraid-support)
Posts: 8006
Member Admin
 

What is your case number? We try to have excellent support and yes we do care.

 
Posted : 27/05/2021 9:51 am
(@patrick-ehlen)
Posts: 3
Active Member
Topic starter
 

@softraid-support

 

I dont know my case number. My correspondent was Mr. Mark James. Just two minutes ago he replied my mails again.

 
Posted : 27/05/2021 10:05 am
(@patrick-ehlen)
Posts: 3
Active Member
Topic starter
 

seems the support is down again

 
Posted : 27/05/2021 11:16 am
(@softraid-support)
Posts: 8006
Member Admin
 

@patrick-ehlen

We are handling your case as best as possible.

We do not yet understand this Big Sur issue, when it refuses to auto load the driver, despite going through all the correct procedures.

We have a clue on this and have asked Apple for assistance, but in the meantime, it is a problem with the only solution being to keep trying to uninstall/install the driver, which is very frustrating, so I don't ask users to do that. We are looking the actual cause of this issue.

 
Posted : 27/05/2021 11:39 am
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