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[Sticky] SoftRAID driver not loading at startup in Big Sur - workaround in SoftRAID 6.1 beta

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(@softraid-support)
Member Admin

Problem:
Your volume does not mount at startup. Your volume appears in SoftRAID but does not mount.

When you attempt to mount it manually, it tries but never mounts. If you expand the volume tile for the volume, you will notice there is not a "Disk Identifier", such as disk8, instead, a - is displayed.

Cause:
There is a bug in Big Sur, where drivers designated as "auto-loading" is not loaded at startup. This affects multiple drivers, including the SoftRAID driver.

Solution:
SoftRAID 6.1 beta 7 adds a preference to work around this.

If you are running Big Sur (only, this is not available for Monterey, as we anticipate a fix from Apple before Monterey is released), if you go to "Application" preferences, there is an option to "Manually load SoftRAID driver on restart".

Select this option and restart.

SoftRAID will run a script at the restart to manually load the SoftRAID driver.

We would like feedback if this is indeed working as anticipated.

A direct link to the latest beta for SoftRAID 6.1 is here: http://www.softraid.com/sr_beta

thanks!

This topic was modified 2 weeks ago by Jeff Jorgensen
This topic was modified 2 weeks ago by SoftRAID Support
Quote
Topic starter Posted : 08/09/2021 11:01 am
(@eur3ka)
New Member

Still running into issues. I'm on Big Sur 11.4, mid-2018 MBP i7 2.6ghz Vega 20 32GB RAM. After following instructions and restart, my 4M2 mounted-- but upon a subsequent restart it no longer mounts. It seems to only way to remount is to spam the script below in terminal until the drive mounts.

sudo kmutil load -p /Library/Extensions/SoftRAID.kext
This post was modified 2 weeks ago by eur3ka
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Posted : 10/09/2021 11:58 am
(@softraid-support)
Member Admin

@eur3ka

Have you tried 6.1 b7, and set the preference to manually load the driver? It should work.

 

http://www.softraid.com/sr_beta

ReplyQuote
Topic starter Posted : 10/09/2021 4:49 pm
(@eur3ka)
New Member
Posted by: @softraid-support

@eur3ka

Have you tried 6.1 b7, and set the preference to manually load the driver? It should work.

 

http://www.softraid.com/sr_beta

Yes, I've done all of the above. It worked after 1 restart. Then after a second restart, it wouldn't mount and I had to use the command line. 

 

I just restarted a third time and the drive did in fact mount on its own. Seems to be working now for whatever reason. Big Sur has just been a Big Headache. I suppose if it refuses to mount in the future, I'll just run the command line. Thanks.

ReplyQuote
Posted : 10/09/2021 4:58 pm
(@softraid-support)
Member Admin

@eur3ka

Its possible that Big Sur is not being consistent. We saw this in testing, which is why we are looking for user feedback. thanks!

 

Hopefully we will get a 100% solution, or alternatively, Apple will fix this.

ReplyQuote
Topic starter Posted : 10/09/2021 10:29 pm
(@8w24w388)
New Member

I had wished this process would have worked, but alas. I loaded the Beta software, checked the box, restarted, and my raid still shows up in SoftRaid Software, I even try the right-click mount drive but it never successfully mounts. Frustrating. I took it to a laptop with an older version of Mac OS (not Big Sur) and it loaded up right away. 

Any help would be appreciated. I went from SoftRaid 6.05 registered to a 50 day beta and I'm no further along. Plus I can't use the 8TB of space that I need/want.

ReplyQuote
Posted : 13/09/2021 8:09 am
(@softraid-support)
Member Admin

@8w24w388

Attach a SoftRAID Tech support file. You could have a different issue.

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Topic starter Posted : 13/09/2021 9:49 am
(@softraid-support)
Member Admin

@8w24w388

I think you tried, but did not attach a SoftRAID tech support file. Can you try again.

ReplyQuote
Topic starter Posted : 13/09/2021 11:46 am
(@8w24w388)
New Member

 

Trying again. 

ReplyQuote
Posted : 13/09/2021 11:47 am
(@softraid-support)
Member Admin

@8w24w388

If you paste this into terminal, does your volume mount?

sudo kmutil load -p /Library/Extensions/SoftRAID.kext

 

If so, check the disk preference in SoftRAID to manually load the driver in Big Sur. Next restart, your volume should mount.

ReplyQuote
Topic starter Posted : 13/09/2021 3:11 pm
(@8w24w388)
New Member

Thank you SoftRAID Support. That did the trick. Glad to have my drive back again 😀 

Please share in this thread any info/announcement when you get things worked out on how to transfer from the 6.1 b7 beta to a licensed copy once the 49 day trial runs out. I was registered on 6.05 but am now on the beta. 

 

Thank you again for all your help. 

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Posted : 13/09/2021 8:37 pm
(@softraid-support)
Member Admin

@8w24w388

 Just run the release version and install the driver is probably all you will need to do.

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Topic starter Posted : 14/09/2021 12:20 am
(@petewilson)
Active Member Customer

I had this problem, and chose to move back to 11.4 after...some frustration.

Reason for posting:

Just downloaded and installed 11.6. The SoftRaid volumes all just mounted, with SoftRaid 6.0.5

Perhaps Apple fixed it?

 

ReplyQuote
Posted : 14/09/2021 10:08 am
(@softraid-support)
Member Admin

@petewilson

I do not know yet, we received no notice about this. But it would be great news!

ReplyQuote
Topic starter Posted : 14/09/2021 12:26 pm
(@dfortney)
Trusted Member

I guess y'all finally recognized it as an important piece of duct tape until Apple never gets around to actually fixing itself ;)

 

I ran check for updates but it isn't finding 6.1?

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Posted : 16/09/2021 2:35 pm
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