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SoftRAID won't start after upgrading to 11.4 - SoftRAID Error message

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(@adione)
Eminent Member

I done this already.

But i will do it anyway 

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Posted : 21/06/2021 1:17 pm
(@softraid-support)
Member Admin

@adione

Did you do this?
https://support.apple.com/en-lk/guide/mac-help/mchl768f7291/mac
Select reduced security and enable this:
Select the “Allow user management of kernel extensions from identified developers” checkbox to allow installation of software that uses legacy kernel extensions.

After you do that and restart, now run SoftRAID and try installing the driver.

Make sure you go to System Preferences / Security to "Allow" OWC as an identified developer, and then restart.

Launch SoftRAID.

then go to the terminal and paste this command in, and send the output over (via text, not picture) and lets see what the output is:

sudo kextstat -b com.softraid.driver.SoftRAID

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Posted : 21/06/2021 2:37 pm
(@adione)
Eminent Member
Posted by: @softraid-support

@adione

Did you do this?
https://support.apple.com/en-lk/guide/mac-help/mchl768f7291/mac
Select reduced security and enable this:
Select the “Allow user management of kernel extensions from identified developers” checkbox to allow installation of software that uses legacy kernel extensions.

After you do that and restart, now run SoftRAID and try installing the driver.

Make sure you go to System Preferences / Security to "Allow" OWC as an identified developer, and then restart.

Launch SoftRAID.

then go to the terminal and paste this command in, and send the output over (via text, not picture) and lets see what the output is:

sudo kextstat -b com.softraid.driver.SoftRAID

i done all this. 

Zrzut ekranu 2021 06 22 o 22.38.13
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Posted : 22/06/2021 3:40 pm
(@softraid-support)
Member Admin

@adione

Please attach a SoftRAID tech support file. I need to look.

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Posted : 22/06/2021 5:38 pm
(@buffy)
New Member

Add me to this issue !

SoftRAID 6.05 Refuses to load, returning the same Error message as the original poster,

that SoftRAID Monitor stopped functioning properly and the application needs to be Quit and be reopened.  ....But its a continual loop of the same error !

I tried completely removing SoftRAID 6 BUT something must be leftover, somewhere on my iMac,

because it refuses to install correctly and work. 

In my case, my external Raid 4 drive array REFUSES to mount.

PLEASE walk me through a manual removal of all the SoftRAID cruft left behind throughout my macOS 11.4 Big Sur system, so I can get back to where I was just yesterday morning.  ....Everything working PERFECTLY FINE, since I paid the $266.00+ for SoftRAID 6, back on 5/28/2021

AGAIN,

this is crucial because I have no access to ~2.7TB's of video, on my external RAID 4 array, since that enclosure refuses to mount !

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Posted : 23/06/2021 9:30 am
(@softraid-support)
Member Admin

@vortex

Here is an attempt to resolve the error where the error launching SoftRAID occurs, the SoftRAID Monitor failed.

What we are going to try is manually remove all SoftRAID components, as below.

Please let me know if this does or does not solve your issue. thanks

How to manually Remove/uninstall the SoftRAID driver and components:

Paste each command line below into the terminal application. You will need your normal admin password for some steps.

Delete the SoftRAID driver:
sudo rm -r /Library/Extensions/SoftRAID.kext
sudo touch /Library/Extensions
sudo kextcache -fu /

Now, Restart your computer

Remove the daemon and SoftRAID Monitor:
sudo rm /Library/LaunchDaemons/com.softraid.softraidd.plist
sudo rm /Library/LaunchAgents/com.softraid.SoftRAIDMonitor.plist

Remove the SoftRAID application support directory:
sudo rm -r /Library/Application\ Support/SoftRAID

Remove all the SoftRAID preferences:
defaults delete com.softraid.SoftRAID

reset the extensions caches:
sudo kextcache -i /
sudo kextcache -system-caches

Restart the Mac. SoftRAID volumes will no longer mount on the desktop, but that is temporary, until you reinstall the driver.

When you run SoftRAID to install the driver, do not immediately restart. wait until the dialog box pops up to go to System Preferences/Security. "Allow" OWC as an Identified developer, now restart, (you have to maneuver around a couple different restart buttons SoftRAID and macOS)

 

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Posted : 23/06/2021 10:19 am
(@buffy)
New Member

@softraid-support

I am closer BUT external array will still NOT Mount.

The SoftRAID Application is running but the RAID 4 Array will Not Mount.

 
Yes, I was able to “Allow” OWC as an Identified Developer, then restarted
Yes, I re-entered my serial number, then restarted
 
BUT Three things.  
It Will NOT Mount
It will NOT allow Safeguard to be enabled
It will NOT Validate the Array
 
What should I do Now, please?
 
ALSO, some feedback from your original instructions below:
 
When I ran this command, Terminal kicked back this response:
 
sudo kextcache -system-caches
It looks like you're trying to update the system caches. As of macOS 11, the personality cache is no longer in use for keeping kext matching information up-to-date. For more information, see `man kmutil`.
 
Screen Shot 2021 06 23 at 11.57.22 AM
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Posted : 23/06/2021 11:02 am
(@softraid-support)
Member Admin

@buffy

What if you manually tell Big Sur to load the driver:

 

sudo kmutil load -p /Library/Extensions/SoftRAID.kext

You may need to do this each restart, until there is a fix which may be in a future macOS release.

Note:
The "up" key in terminal will show prior commands, so next time you want to do this, just hit the up arrow and this commmand will be available without having to enter it.

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Posted : 23/06/2021 11:11 am
(@buffy)
New Member

@softraid-support

EUREKA !!!!

That worked. Array Mounted !!
 
Am I going to have to do this all the time, please?
 
Safegaurd shows enabled
Validating as I type.
 
Please let me know if this is the way to Mount, going forth?
Thank you.

 

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Posted : 23/06/2021 11:18 am
(@softraid-support)
Member Admin

@buffy

This appears to be a Big Sur bug, which should be fixed in a future release of macOS. I do not know whether a 11.x or 12.0 release, however.

 

You probably need to do it each restart, unless it fixes itself.

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Posted : 23/06/2021 12:40 pm
(@vortex)
Active Member

@softraid-support

I followed your instructions using Terminal with all the restarts. After all that I re-installed the latest version of SoftRaid 6.0.5 and it re-installed the driver. Everything works now!!! SoftRAID Monitor and SoftRAID are both working as expected. The interesting thing is that I was never prompted or required to "Allow" OWC as an Identified developer. The computer has been running for a number of hours now. I'll restart at some point to see if it pops up again. Thinking that it might have carried over my permission from previously.

Thanks again for your assistance and it is good to have SoftRAID back again!

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Topic starter Posted : 24/06/2021 3:15 pm
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