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Computer will shut down and turn right back on with 6 Raids Arrays attached

 SDox
(@sdox)
Active Member

I am running Monterey OS with the new Mac Studio, and I'm running Softraid 6.2.1. I have 6 separate RAID Thunderbolt Arrays attached (A total of about 600 TB), and when I try to shut down the computer, all the of raids slowly turn off, as does the computer, then seconds later, the computer turns back on, and so do the raids. The computer then boots back up, and I receive a message saying "your computer encountered an error and had to shut down.", showing that it wasn't shut down properly. 

 

I have tried unmounting all of the raids before shutting down the computer, and the same thing still happens. The only way I can get the computer to shut down is to unmount the drives, and manually turn off the power switch on all of the RAIDS while the computer is still on. But this is a problem, as I can see the raids are still active (there's a blue light on the raids instead of an orange light). 

 

Anyone have any ideas on how to fix this? 

Quote
Topic starter Posted : 15/05/2022 12:10 pm
(@softraid-support)
Member Admin

If you look at the panic log (report to Apple) and it is a "watchdog" timer crash, then this is a bug Apple is aware of, and hopefully fixing in the not far future.

What is happening, is the macOS is flushing the disk caches, one at a time. If it takes too long, it crashes. (If this happened all at once, (asynchronously), this would not be a problem.

When you unmount your volumes, however, it may take a few minutes, but the light on the enclosure should turn orange.

It never does?

ReplyQuote
Posted : 16/05/2022 11:35 am
SDox liked
 SDox
(@sdox)
Active Member

Thank you so much for all of this information. Hopefully Apple can get this resolved. 

 

In regards to trying to safely shut down the machine...

Yes, I can confirm that the enclosure's lights do not ever turn orange after unmounting. I have tried to unmount the enclosures through SoftRaid's software, as well as through the Finder on Mac OS. 

Any suggestions to get the enclosures to turn off? (orange light). 

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Topic starter Posted : 16/05/2022 1:08 pm
(@softraid-support)
Member Admin

@sdox 

I have tested this to confirm. When the machine is awake, it is supplying power to Thunderbolt. So the enclosure stays awake. When the system sleeps, it will then power down the enclosure (orange).

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Posted : 17/05/2022 12:10 am
 SDox
(@sdox)
Active Member

@softraid-support Hi there, 

 

It doesn't seem to be working for me at all. I've tried umounting the drives, letting the computer go to sleep with the enclosures attached, and the enclosures never turn orange. The only way to shut down my computer, is to unmount all of the enclosures, UNPLUG the thunderbolt cable physically, then shut down the machine. 

Hoping Apple resolves this soon. 

ReplyQuote
Topic starter Posted : 20/05/2022 5:14 pm
(@softraid-support)
Member Admin

@sdox 

Its awful behavior. We do have it reported, but I don't know if it has had an engineer assigned to this issue or not.

ReplyQuote
Posted : 20/05/2022 11:29 pm
(@pruthe)
Eminent Member

What I do to get around this problem is to first eject my online data drives using Finder, then after waiting some minutes for drive activity to diminish, I power down the first drive enclosure in the chain (I only have one TB chain with 6 enclosures). This causes the other enclosures to turn off (orange lights). I then shut down my machine and it shuts down cleanly without restart. The next day after computer power up, I power on the first drive enclosure, which allows all the enclosures/drives to mount normally. I've been doing this procedure for many months without issue.

Hope this helps.

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Posted : 25/05/2022 2:21 pm
SDox liked
 SDox
(@sdox)
Active Member

@pruthe Thank you so much for this! This worked for me, and is a really great workaround. 

 

Thanks again! 

ReplyQuote
Topic starter Posted : 26/05/2022 1:01 pm
pruthe liked
(@steve223)
Estimable Member Customer

I have the same issue with a OWC Thunderbay 4 Raid 5

 

I have a Drobo 8D, Drobo 5D3, Pegasus 32, NVME Sabrent connected and never had an issue on the the MacStudio, introduced my OWC Thunderbay 4 in to the mix and when I start up my Studio computer will start up to immediately shut down again (Raid 5).

 

Only way around is to disconnect Thunderbay start up mac and fully boot and then plug Thunderbay back in.

 

Again OWC the only devices with this issues Apple must not like you guys.

 

Is there a fix as that is painfull??

 

 

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Posted : 09/06/2022 4:57 pm
 SDox
(@sdox)
Active Member

Update to this issue. 

 

I just got rid of my Drobo (because they have since gone bankrupt, and Apple announced they will no longer be supporting it). I bought a new OWC Thunderbay 4 Raid 5 (76TB). 

 

Now, when I try to eject all of my drives in Softraid before turning off my mac, my Mac Studio gives me a pink screen and CRASHES. This has made the problem even worse, I now don't have anyway of shutting down my computer without it crashing and re-starting. 

 

Any ideas or updates to a fix to this serious issue? 

This post was modified 2 months ago by SDox
ReplyQuote
Topic starter Posted : 06/10/2022 1:24 pm
(@softraid-support)
Member Admin

@sdox 

So it only panics when you shut down? that is unusual. Can you send a kernel panic report (as text)?

When it restarts, "report to Apple". Click "Details". Copy all and paste it into text edit. then "Make Plain Text", and save it. Attach it.

ReplyQuote
Posted : 06/10/2022 4:28 pm
 SDox
(@sdox)
Active Member

@softraid-support Thanks for the response. 

 

The computer has frozen twice on me when I go into Softraid and attempt to "unmount" all of the drives, (after clicking the umount button, the computer freezes), before turning them off physically and turning off the computer. However, I tried to recreate the problem just now, and it seems to be unmounting without issue. If the problem occurs again, I'll attach the "report to apple" details in a text-edit file. 

 

Thanks very much!

Screen Shot 2022 10 06 at 2.34.48 PM

 

ReplyQuote
Topic starter Posted : 06/10/2022 4:38 pm
(@softraid-support)
Member Admin

@sdox

Also attach a SoftRAID tech support file.

ReplyQuote
Posted : 06/10/2022 5:24 pm
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