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Freeze/restart only when backing up SoftRAID volumes to SoftRAID Time Machine volume

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(@stevek)
Trusted Member Customer

@softraid-support 

Thanks for checking. It happened again today after waking my system from sleep. So it must be waking up in the middle of the night and panicking. I wish it would just stay the hell asleep when I tell it to. I guess I'll just shut down until it's sorted. I sent another report to apple. 

I think it was a good idea to try the 12.4 beta in the end. It feels to me like there are more eyes on these reports since I'm using Feedback Assistant.

Screen Shot 2022 04 10 at 1.59.16 PM

 

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Topic starter Posted : 11/04/2022 2:26 pm
(@softraid-support)
Member Admin

@stevek 

BTW: Do you have power nap disabled? that wakes the system constantly.

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Posted : 11/04/2022 2:40 pm
(@stevek)
Trusted Member Customer

@softraid-support 

Always disabled. Never enabled once since the day it was introduced.

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Topic starter Posted : 11/04/2022 2:41 pm
(@softraid-support)
Member Admin

@stevek 

good, but unfortunate that sleep is still an issue in 12.4. At least it appears the drives will no longer constantly power up during sleep.

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Posted : 11/04/2022 4:34 pm
SteveK liked
(@softraid-support)
Member Admin

@stevek 

FYI: I ran a 100% clean install on M1, with macOS 12.4 beta.

Configured an Apple RAID volume on 4 Thunderbolt SSD drives. SoftRAID's driver is not installed in this system.

Either closing the lid, or putting it to sleep, results in the drives/enclosure fan spinning up after a period of time (approx 15 minutes).

However the behavior is worse, as the drive appear to never go back to sleep.

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Posted : 13/04/2022 1:24 pm
SteveK liked
(@stevek)
Trusted Member Customer

@softraid-support 

Wow. Spindowns got worse. Even with Amphetamine's Drive Alive feature writing to my Thunderbays every 10 seconds, it still spins down and back up again. Even with Amphetamine in a keep awake session AND Drive Alive running. 

I just saw the new public beta for 12.4 was released. I'm going to update. It can't possibly get worse than this.

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Topic starter Posted : 22/04/2022 12:47 pm
(@softraid-support)
Member Admin

@stevek 

You have put drives to sleep unchecked, I take it.

I still see this problem with 12.4, but yours is a double crazy issue.

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Posted : 22/04/2022 1:17 pm
(@stevek)
Trusted Member Customer

@softraid-support 

Yep. I've never enabled that option. We're talking decades.

The new Thunderbolt display has added yet more variables to my issues. Sorry about that, but I need to sell my iMac now while people are clamoring for 27" Intel iMacs. 

But there appears to be a Thunderbolt issue on both my iMac and this M1 Air, as seen in the panic logs. Although, knock on wood. no panics. In fact, nothing crashes on this thing. 

I may try using the DisplayPort cable instead but I'm going to need a Thunderbolt dock to do that because I need to charge the Air, which DP doesn't do, and it only has 2 Thunderbolt ports.

I will update the beta shortly and report back.

 

Should we move this discussion to another topic so we don't disturb anyone subscribed to it regarding the freeze/restart issues, since that has seemed to resolve itself, at least for me?

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Topic starter Posted : 22/04/2022 1:42 pm
(@softraid-support)
Member Admin

You can leave it here. Topics are all over the place anyway.

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Posted : 22/04/2022 2:48 pm
(@stevek)
Trusted Member Customer

@softraid-support 

I updated to the latest beta and after restart the spindowns became even more frequent and ignored my Drive Alive settings completely. But, by accident, I may have found a bit of a fix, unless it's a coincidence: I changed my Better Dummy prefs so it no longer allows ultra high resolutions. I had it sent to a high setting so I could get a large HIDPI resolution of 1890 px vertical. Once I turned off that feature and went down to 1798 px, it's not spinning down as much. In fact, it appears to be listening to my Drive Alive settings now. 

TIL zapping the NVRAM is no longer a thing with M1 Macs. I thought I would try that to see if I could get rid of any weird settings that might be affecting the Thunderbays but learned that's not an option anymore. 

I'll report back tomorrow. Hopefully my system is now behaving. Time will tell.

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Topic starter Posted : 24/04/2022 6:56 pm
(@stevek)
Trusted Member Customer

I've been shutting down my Air at night before bed lately just because I cannot trust my system to sleep properly. However, every time I start it up in the morning I'm greeted with a panic report. I've been sending them to Apple with descriptions via Feedback Assistant.

This has happened every time I restart my Air or shut it down or start it. Today, macOS started acting weird. All of my security/privacy prefs were missing so none of my apps that require special permission worked; BetterSnapTool, BetterTouchTool, SoftRAID, Default Folder, Logitech Hub, etc. I ran Disk Utility and it found errors on my startup that it could not fix. It suggested trying from Recovery, which I did, and they couldn't be fixed there either. It then said I should back up my data, erase and restore. I'm restoring from my CCC clone right after I update to the latest beta — it says I can't restore to a non-beta from a beta without errors. I see a brand new beta has been released either yesterday or today so I'm going to update to that.

I'll report back with any pertinent developments.

Argh.

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Topic starter Posted : 30/04/2022 2:13 pm
(@softraid-support)
Member Admin

@stevek Feel free also to paste the panic text into text edit, change to plain text, then save and attach it here. Maybe we will see a clue to what is causing the panic.

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Posted : 30/04/2022 8:07 pm
SteveK liked
(@stevek)
Trusted Member Customer

@softraid-support

Thanks. Same as it ever was. Always Thunderbolt related, like the one I sent a couple weeks ago. 

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Topic starter Posted : 01/05/2022 12:30 am
(@softraid-support)
Member Admin
Posted by: @stevek

I've been shutting down my Air at night before bed lately just because I cannot trust my system to sleep properly. However, every time I start it up in the morning I'm greeted with a panic report. I've been sending them to Apple with descriptions via Feedback Assistant.

This has happened every time I restart my Air or shut it down or start it. Today, macOS started acting weird. All of my security/privacy prefs were missing so none of my apps that require special permission worked; BetterSnapTool, BetterTouchTool, SoftRAID, Default Folder, Logitech Hub, etc. I ran Disk Utility and it found errors on my startup that it could not fix. It suggested trying from Recovery, which I did, and they couldn't be fixed there either. It then said I should back up my data, erase and restore. I'm restoring from my CCC clone right after I update to the latest beta — it says I can't restore to a non-beta from a beta without errors. I see a brand new beta has been released either yesterday or today so I'm going to update to that.

I'll report back with any pertinent developments.

Argh.

This is a weird issue, maybe related to the sleep issue, but not SoftRAID.
What I would have tried was "reinstall macOS" on this volume, which fixes and replaces macOS components without changing your system. But it may be restore from backup was better here.

I did some searching and found this going back to Monterey, on Mac Pro 6,1, so it is likely a Monterey issue.

Maybe do a Recovery mode reinstall macOS? (does not destroy your system). First see if your CCC restore alleviates this.

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Posted : 02/05/2022 1:40 pm
(@stevek)
Trusted Member Customer

@softraid-support 

I erased, reinstalled macos then restored from CCC backup because Disk Utility said the data portion of my startup was also unfixable. I have now switched to backing up my startup to Time Machine with an APFS SSD in my OWC TB Drive Dock. CCC wasn't as seamless as I wanted it to be for backing up and versioning startup volume files like TM, but it's perfect for my other volumes.

I've attached a log. First few lines say the same thing: Thunderbolt IO. And yes We've established it's not SoftRAID, I'm just posting in the hopes this info helps you or anyone else dealing with Thunderbolt issues, if that's ok. 

Next thing I will try is using my TB externals with my M1 Air without the display attached. That may narrow things down a bit.

 

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Topic starter Posted : 02/05/2022 2:21 pm
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