M1 Max Crashing, Anxious in Phoenix

@peterinjapan

When your computer feels "crashy" open Activity Monitor and look in CPU and Memory tabs. Do any processes appear to be taking up a lot of memory or CPU?

You seem to have a pretty vanilla system.

The Security setting is so the SoftRAID driver can load (or any third party drivers) You don't need to play with that. If you disable it, then your volume can no longer mount.

Lets see if we can figure out what is involved in your crashes.

thanks!

@peterinjapan

Both of these crashes are in the APFS file system. Perchance did you erase your APFS SoftRAID volume as encrypted?

Are these crashes happening when read/writing to your Thunderbay?

The SoftRAID driver is not mentioned in either crash, but it appears to be the Thunderbolt bus that is crashing.

@gabriel

We are working hard on this. It is likely a macOS bug as far as we can ascertain at present, and are working on this with Apple engineering.

Can you attach a SoftRAID Tech support file and a panic log saved as .txt?

(when the system restarts, "report to Apple", then "more details", then copy/paste the text into Text edit or BBEdit if you use it)

@peterinjapan

Do not uncheck remote management, unless you need to remotely manage your Mac. SoftRAID does not require this.

Should I re-enable the Allow remote management of kernal extensions? I'm not sure anything will show up in the Memory section of activity monitor as the computer doesn't feel slow before a crash, it just reboots, and then sits there waiting for me to log in. 

@peterinjapan

There is no need to disable remote management, so do not. It would be a security hole.

What do you mean by "feels crashy" then?

Just that it goes normally for a while, then when I do something (like viewing videos from the SSD, possibly while copying to the SSD) it decides it wants to crash, and then does so repeatedly. 

@peterinjapan

Understood. Can we try the SoftRAID 6 beta driver?

http://www.softraid.com/sr_beta

My recommendation is Uninstall SoftRAID. Restart and run SoftRAID and install the driver. Before restarting, go to System Preferences/Security to "Allow" OWC as an identified developer. this ensures that macOS actually loads the new driver version.

Sorry I wasn't clear, I'm already using the beta, it looks like I am on 6.2.1b3 for both the app and driver. But I will undelete and reinstall just in case.

@softraid-support

I haven`t got the panic log and I don't connect the Thunderbay again, till there is a solution. I don't know how healthy it is crashing a 5000$ Notebook several times. I bought the Thunderbay two days ago. So if there is no solution in the next few days, I will return it. 

@peterinjapan

There is a longstanding Big Sur/Monterey bug where macOS does not always replace the driver that loads, your last support file had 6.2 loading, so uninstall/reinstall should fix that issue, then lets see if the beta driver makes a difference.

@gabriel

There is no damage to the laptop or System, what can happen is the directory on the volume can become damaged, but it is new, so nothing to worry about there.

If you want to use this now, you can change your volume to RAID 4. (insert the disks one at a time, disable safeguard and initialize.) RAID 4 is the same as RAID 5, but all parity is on the same disk. The only practical difference is on flash media, RAID 4 is faster than RAID 5, it makes no difference on HDD's.

THe panic log would tell me if you have the M1 Thunderbolt crash issue, or if this is something else.

@softraid-support

But i don't bought a new DAS to stuck with Raid 4. I would have the flexibility to choose whatever I want. Or can I change the raid format afterwards?

@gabriel

This is a workaround, so you can get going. I do not know how long it will take to 100% address this issue, it could be a quick fix if it is something we can do, or it may require a new macOS update.

RAID 4 functions the same as RAID 5. Its a solution you can do now. While you cannot "convert" RAID 4 to 5, you can create a RAID 5 volume when this is resolved.

@softraid-support

Yes but i don`t want to do a workaround with a new product, and other brands haven`t got this problem. I don`t know why you added this misleading banner "SoftRAID 6.2 for Mac now supports macOS 12 Monterey" on your website. It`s definitely NOT!