M1 Max Crashing, An...
 
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M1 Max Crashing, Anxious in Phoenix

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(@softraid-support)
Member Admin

@gabriel

Please be patient then. We have Apple engineering engaged in assisting this.

You can also prove this is a macOS issue, by doing a "clean install", but having two systems is complex to do on an M1, so lets not do it. (If your system does not have any complex software installed yet, you can do this however)

the next best solutions are using RAID 4 (the same as RAID 5, except the parity is on one drive, not all drives), remove a disk (not ideal of course), or, in most cases, you can remove a disk at startup, then plug it in later and let it rebuild, which will work for that session.

this issue seems to affect about 1-3% of users, as my best guess. We have 4 M1 systems in the office, none could reproduce this, until we purchased a users entire system. If we used Migration Assistant, we could clone the bad system to a new computer, and reproduce it, while a clean install on the same computer would not.

So while we know this is something inside macOS causing this, it has been extremely difficult understanding the problem.

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Posted : 02/12/2021 10:38 am
(@mikeolbinski)
Active Member

@softraid-support

I will add, the last 3 days, I've been copying files and backing up my Thunderbay's to switch to RAID 4 and suddenly there is no more crashing...I probably just jinxed myself lol but so far, so good.

Not sure why it's stopped since I'm using them pretty hard with copying tons and tons of files, but maybe it fixed itself.

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Topic starter Posted : 02/12/2021 11:00 am
(@softraid-support)
Member Admin

@mikeolbinski

Agreed, strange. I am sure you will be in touch if there are more hangs

 

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Posted : 02/12/2021 2:23 pm
(@higgins)
Active Member

@softraid-support

If this is the wrong thread to bring this up in, please forgive me. :)

I'm reading up in advance of receiving an M1 Max laptop, which I hope will replace an iMac Pro in a video editing setup that makes heavy use of SoftRAID volumes. (RAID0 NVME 4x stripe array for scratch, 2x 8-bay OWC enclosures w/14TB spinning disks in RAID1+0 arrays, various 4-bay enclosures with misc things going on. It's a Thunderbolt playground!)

Looking around here, it seems that Monterey and/or these very new laptops are kind of a minefield when it comes to properly supporting SoftRAID. (?)

The question I have boils down to: If you had the choice to swap in an M1 Max machine w/Monterey *today* in place of a stable (albeit somewhat aging) iMac Pro on Big Sur...would you do it? This is from the perspective of someone who relies on a bunch of SoftRAID arrays, and is OK with rules like "unmount everything and wait a while before shutdown/restart" and "probably start by using the latest beta" and "change the firmware to allow third-party developer apps" and such. (Computer goes on desk, gets plugged in, never leaves.)

This is the choice that will face me soon, and I'm suddenly thinking...if my SoftRAID volumes stop working and I've migrated to a new machine, that could really blow up my ability to get work done. But I also wonder if reading forum posts is just showing me a minority of folks who are having the weirdest issues, hence needing special support. Any insight here?

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Posted : 02/12/2021 5:18 pm
(@softraid-support)
Member Admin

 

I think the M1's are great, but as you read, some users have issues with kernel panics. My current guess is it is 3% of users, but it is really hard to tell.

If you use RAID 4, you can bypsss this issue.

M1 even speed up disk performance, especially SSD performance.

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Posted : 03/12/2021 9:45 am
(@gabriel)
Active Member

@softraid-support

 

Why can't I choose RAID 4 with most of the other brands when it's almost the same as RAID 5? Do I have protection with RAID 4 if a hard drive breaks? Because that`s the reason why i bought a Thunderbay. 

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Posted : 03/12/2021 1:22 pm
(@softraid-support)
Member Admin

@gabriel

Hardware RAID enclosures generally use inexpensive controller chips, they generally do not contain RAID 4 as an option.

 

RAID 4 is the same functionality as RAID 4. On RAID 4, the RAID parity is on one disk, rather than spread among all 4 disks. But the end result with modern disks is the same.

Yes, with RAID 4, you have the same protection as RAID 5, if any disk fails the volume will still work.

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Posted : 03/12/2021 2:47 pm
(@gabriel)
Active Member

@softraid-support

 

I tested RAID4 and RAID5. RAID 5 was over 100 MB/s faster in read and write speed than RAID 4. So RAID 4 is no option for me. Please fix it, or i will give the Thunderbay back. 

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Posted : 05/12/2021 6:12 am
(@softraid-support)
Member Admin

@gabriel

What are you using to test?

Note, another solution is a clean install, not using Migration Assistant (which imports whatever macOS setting is triggering this)

Let me know how you are testing. best is using AJA System test, 16GB or 64GB file size, any high video resolution and RGBA codec.

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Posted : 05/12/2021 1:17 pm
(@gabriel)
Active Member

@softraid-support 

 

I tested with Blackmagic Speed Test. It`s a much used program among filmmakers

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Posted : 09/12/2021 12:52 pm
(@softraid-support)
Member Admin

@gabriel 

AJA is more precise. Try using it, even the Lite version.

Settings are any high end video resolution, 64GB file size and RGBA codec (reduces CPU requirements)

Then see what you get.

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Posted : 09/12/2021 1:35 pm
(@nathanlewis)
New Member

@higgins For what its worth I have the M1 Max and use Thunderbay products daily in my workflow. After uninstalling SoftRAID, performing this step: 


https://support.apple.com/en-lk/guide/mac-help/mchl768f7291/mac

-Select reduced security and enable this:
Select the “Allow user management of kernel extensions from identified developers” checkbox to allow installation of software that uses legacy kernel extensions.
-After enabling third party extensions, reinstall the SoftRAID driver, and go to System Preferences / Security to "Allow" OWC as an identified developer

Then installing the latest beta, I've had zero mounting issues, zero issues using the product, and my workflow has sped up significantly. I feel as though my Thunderbays even perform better with this new system. If you're on the fence, take the plunge. M1 Max is amazing.

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Posted : 09/12/2021 11:55 pm
(@peterinjapan)
Active Member

@softraid-support Sorry for the delay in replying. Frankly, if I'm going to Raid-4 I'm switching to Apple's option which is free and will presumably not have this issue.

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Posted : 12/01/2022 2:15 am
(@softraid-support)
Member Admin

@peterinjapan 

Apples only option is RAID 0, however. And you won't have this issue with RAID 0 in SoftRAID either.

the RAID 5 issue is some kind of threading or pointer issue.

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Posted : 12/01/2022 3:44 am
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