Monterey Crash/kernel panics – Page 11 – Monterey Issues

SoftRAID Support · 2021-06-09T21:00:11Z

If you experience a kernel panic/crash with Monterey, please include a text file with the crash log. When your system restarts, click "report to Apple". then click "More info" or "details". In the next dialog box that comes up, copy all the text and paste it into a text edit file. Under format, "Make plain text". Save the file, then rename the suffix to .txt and post it here. Also include a SoftRAID Technical Support file. Note: if you are experiencing a kernel panic on an M1, connecting a RAID 5 volume, try using the current SoftRAID beta version and report back.

Cell-666

(@cell-666)

Posts: 16

Active Member

@softraid-support It does seem to be currently running once it restarted the app itself after the error. Would it be prudent to do a fresh clean version of it?

Posted : 17/02/2022 1:49 pm

SoftRAID Support

(@softraid-support)

Posts: 9200

Member Admin

Topic starter

@cell-666

its not the app, it is the SoftRAID Monitor that is not answering the app.

Yes you can "uninstall SoftRAID all components and reinstall and see if this happens again.

Posted : 17/02/2022 1:55 pm

Cell-666

(@cell-666)

Posts: 16

Active Member

@softraid-support Will do that now. Bit of a slow night :D

Posted : 17/02/2022 1:56 pm

Cell-666

(@cell-666)

Posts: 16

Active Member

Went through them steps. After the second reboot the drivers still loaded and a popup asked if SoftRAID could instal a Helper. Looked in application and it was still there. Did the reinstall of the app, driver went back on, waited for the Allow OWC. Restarted. There was no error in the reinstall this time though.

Posted : 17/02/2022 2:18 pm

SoftRAID Support

(@softraid-support)

Posts: 9200

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Topic starter

@cell-666

I hope this resolved this then!

Posted : 17/02/2022 4:52 pm

Cell-666 reacted

grotteaux

(@grotteaux)

Posts: 3

New Member

I am having similar issues. I try to eject the drives before restarting or turning off, and I have tried using Softraid to merely unmount them. I have three volumes, on in a Thunderblade and two in a Thunderbay 8. Usually I can umount all but the larger volume, but cannot usually unmount or eject off of them. When restarting, the computer hangs, tries to restart, fails, restarts again, and then loads up with the error report. As long as I don't turn off the computer or restart it, it's fine. Using a new Macbook pro 16 m1 with montery.

Posted : 17/02/2022 5:11 pm

SoftRAID Support

(@softraid-support)

Posts: 9200

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Topic starter

@grotteaux

6.2.1 did not make any difference to this behavior? I would think it would help in unmounting volumes, at least.

Posted : 17/02/2022 10:12 pm

Cell-666

(@cell-666)

Posts: 16

Active Member

Posted by: @softraid-support

@grotteaux

6.2.1 did not make any difference to this behavior? I would think it would help in unmounting volumes, at least.

I had no issue unmounting last night which is a little better so far than them hanging while unmounting as previous. I'll see how mine gets on over the next week or so.

Posted : 18/02/2022 3:29 am

grotteaux

(@grotteaux)

Posts: 3

New Member

@softraid-support I do have 6.2.1 installed. Just tried ejecting the drives and none of them are ejecting. I can click on them, but when open them in finder, there is nothing on them. It's like they are partially ejected but just can't quite finish the job. Sometimes, if I start with the smallest voluime first, I can get them ejected, but seldom can I eject the 24 terabyte volume. And if I try to eject it first, and it hangs, I cannot eject the other ones.

Posted : 18/02/2022 1:14 pm

SoftRAID Support

(@softraid-support)

Posts: 9200

Member Admin

Topic starter

@grotteaux

This sounds like a macOS issue (Finder). What 6.2.1 changed was to enable Time Machine to release volumes it had as a backup target.

Something is holding onto the volume. If you manually unmount via finder, does it give any clue as what is keeping it open?

there is an lsof command in terminal I can get you which will show open processes if you are stuck.

Posted : 18/02/2022 1:35 pm

grotteaux

(@grotteaux)

Posts: 3

New Member

@softraid-support I don’t use Time Machine on any of my raid volumes. When I eject and have issues, the system doesn’t say anything. I know if you eject a a disk that is in use you can get a warning. I get nothing. The disk icon stays on the screen and appears empty when I click on it. Yeah, if you could share that terminal conmand i would appreciate it. Thank you!

Posted : 18/02/2022 1:46 pm

SoftRAID Support

(@softraid-support)

Posts: 9200

Member Admin

Topic starter

@grotteaux

Take the space out of your volume name, if any, then use this:

sudo lsof /Volumes/myDrive

Where mydrive is the name of your volume

Posted : 18/02/2022 2:02 pm

David_preston

(@david_preston)

Posts: 14

Active Member

Please review the attached. Since upgrading, my system spontaneously re-boots. VERY annoying, as you might expect.

Attachment : Error.txt

Posted : 18/02/2022 3:59 pm

SoftRAID Support

(@softraid-support)

Posts: 9200

Member Admin

Topic starter

@david_preston

Attach a SoftRAID tech support file, I can look. this is interesting,as it appears the Apple RAID driver is involved.

Posted : 18/02/2022 10:19 pm

David_preston

(@david_preston)

Posts: 14

Active Member

@softraid-support Feb 17 12:27:21 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 12:28:36 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 12:28:42 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 17 12:28:47 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 12:28:54 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 12:44:43 - SoftRAID Application: Launching application: SoftRAID version 6.2.1
Feb 17 12:45:41 - SoftRAID Application: Launching application: SoftRAID version 6.2.1
Feb 17 12:46:35 - SoftRAID Application: Quitting application
Feb 17 12:46:56 - SoftRAID Application: Launching application: SoftRAID version 6.2.1
Feb 17 12:54:20 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 12:54:31 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 12:55:52 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 12:56:19 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 12:56:18 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 17 12:56:28 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 13:01:46 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 13:01:58 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 13:06:29 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 13:07:47 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 13:07:49 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 17 13:07:54 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 13:08:02 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 13:55:47 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 13:55:56 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 13:58:35 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 13:58:44 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 13:59:25 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 13:59:26 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 17 13:59:31 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 13:59:38 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 14:27:27 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 14:30:02 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 14:32:32 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 14:32:40 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 14:32:40 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 14:33:47 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 14:33:49 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 17 14:33:53 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 14:34:01 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 15:09:10 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 15:09:20 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 15:09:38 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 15:09:41 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 17 15:09:45 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 15:09:53 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 15:11:34 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 15:12:47 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 15:12:49 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 17 15:12:54 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 15:13:05 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 15:14:36 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 15:15:42 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 15:15:46 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 17 15:15:49 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 15:16:00 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 15:25:56 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 15:27:43 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 15:27:45 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 17 15:27:50 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 15:27:58 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 15:56:28 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 15:56:52 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 15:56:52 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 15:57:06 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 16:13:27 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 16:13:28 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 18 04:08:47 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 04:10:07 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 04:10:10 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 18 04:10:14 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 04:10:32 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 18 07:11:51 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 07:11:59 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 07:13:32 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 07:13:43 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 18 07:13:49 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 07:13:56 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 18 09:49:40 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 09:49:47 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 09:50:02 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 18 10:06:54 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 10:07:04 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 18 13:36:56 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 13:37:36 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 13:37:46 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 13:37:42 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 18 13:37:54 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 18 13:56:18 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 13:57:38 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 13:57:40 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 18 13:57:43 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 13:57:51 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 18 15:39:37 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 15:42:10 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 15:45:03 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 15:47:12 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 15:47:16 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 18 15:47:20 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 15:47:27 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 18 18:10:22 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 18:10:32 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 18:11:11 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 18 18:11:11 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 18:11:15 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 18:11:19 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 18 19:48:45 - SoftRAID Driver: A disk (disk16, SoftRAID ID: 0940A0A01A151C80) for the SoftRAID volume "Dyin'" (disk20) was removed or stopped responding while the volume was mounted and in use.
Feb 18 19:48:45 - SoftRAID Driver: The SoftRAID volume "Dyin'" (disk20) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.
Feb 18 19:48:46 - SoftRAID Driver: The SoftRAID volume "Dyin'" (disk20) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.
Feb 18 21:42:23 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 21:42:31 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 21:44:58 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 21:46:03 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 21:46:13 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 18 21:46:17 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 21:46:29 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 18 22:09:32 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 22:09:39 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 22:11:08 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 22:11:23 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 18 22:11:25 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 22:11:40 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 19 03:53:46 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 19 03:53:52 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 19 03:55:39 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 19 03:55:44 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 19 03:55:47 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 19 03:55:57 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 19 06:54:54 - SoftRAID Driver: A disk (disk16, SoftRAID ID: 0940A0A01A151C80) for the SoftRAID volume "Dyin'" (disk21) was removed or stopped responding while the volume was mounted and in use.
Feb 19 06:54:54 - SoftRAID Driver: The SoftRAID volume "Dyin'" (disk21) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.
Feb 19 06:55:00 - SoftRAID Driver: A disk for the volume "Dyin'" (disk21) has encountered 2 or more read/write errors in the past 24 hours. SoftRAID will stop reporting read/write errors from this disk for the next 24 hours to prevent system log files from filling up. This disk (disk16, SoftRAID ID: 0940A0A01A151C80) should be replaced.
Feb 19 07:51:09 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 19 07:53:39 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 19 07:53:48 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 19 07:56:05 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 19 07:56:14 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 19 07:56:24 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 19 07:56:27 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 19 07:56:30 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 19 07:56:38 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.

Posted : 19/02/2022 7:58 am

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