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(@cell-666)
Active Member

@softraid-support It does seem to be currently running once it restarted the app itself after the error. Would it be prudent to do a fresh clean version of it?

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Posted : 17/02/2022 12:49 pm
(@softraid-support)
Member Admin

@cell-666 

its not the app, it is the SoftRAID Monitor that is not answering the app.

Yes you can "uninstall SoftRAID all components and reinstall and see if this happens again.

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Topic starter Posted : 17/02/2022 12:55 pm
(@cell-666)
Active Member

@softraid-support Will do that now. Bit of a slow night :D 

 

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Posted : 17/02/2022 12:56 pm
(@cell-666)
Active Member

Went through them steps. After the second reboot the drivers still loaded and a popup asked if SoftRAID could instal a Helper. Looked in application and it was still there. Did the reinstall of the app, driver went back on, waited for the Allow OWC. Restarted. There was no error in the reinstall this time though. 

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Posted : 17/02/2022 1:18 pm
(@softraid-support)
Member Admin

@cell-666 

I hope this resolved this then!

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Topic starter Posted : 17/02/2022 3:52 pm
Cell-666 liked
(@grotteaux)
New Member

I am having similar issues. I try to eject the drives before restarting or turning off, and I have tried using Softraid to merely unmount them. I have three volumes, on in a Thunderblade and two in a Thunderbay 8. Usually I can umount all but the larger volume, but cannot usually unmount or eject off of them. When restarting, the computer hangs, tries to restart, fails, restarts again, and then loads up with the error report. As long as I don't turn off the computer or restart it, it's fine. Using a new Macbook pro 16 m1 with montery. 

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Posted : 17/02/2022 4:11 pm
(@softraid-support)
Member Admin

@grotteaux 

6.2.1 did not make any difference to this behavior? I would think it would help in unmounting volumes, at least.

 

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Topic starter Posted : 17/02/2022 9:12 pm
(@cell-666)
Active Member
Posted by: @softraid-support

@grotteaux 

6.2.1 did not make any difference to this behavior? I would think it would help in unmounting volumes, at least.

 

I had no issue unmounting last night which is a little better so far than them hanging while unmounting as previous. I'll see how mine gets on over the next week or so. 

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Posted : 18/02/2022 2:29 am
(@grotteaux)
New Member

@softraid-support I do have 6.2.1 installed. Just tried ejecting the drives and none of them are ejecting. I can click on them, but when open them in finder, there is nothing on them. It's like they are partially ejected but just can't quite finish the job. Sometimes, if I start with the smallest voluime first, I can get them ejected, but seldom can I eject the 24 terabyte volume. And if I try to eject it first, and it hangs, I cannot eject the other ones. 

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Posted : 18/02/2022 12:14 pm
(@softraid-support)
Member Admin

@grotteaux 

This sounds like a macOS issue (Finder). What 6.2.1 changed was to enable Time Machine to release volumes it had as a backup target.

Something is holding onto the volume. If you manually unmount via finder, does it give any clue as what is keeping it open?

there is an lsof command in terminal I can get you which will show open processes if you are stuck.

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Topic starter Posted : 18/02/2022 12:35 pm
(@grotteaux)
New Member

@softraid-support I don’t use Time Machine on any of my raid volumes. When I eject and have issues, the system doesn’t say anything. I know if you eject a a disk that is in use you can get a warning. I get nothing. The disk icon stays on the screen and appears empty when I click on it. Yeah, if you could share that terminal conmand i would appreciate it. Thank you!

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Posted : 18/02/2022 12:46 pm
(@softraid-support)
Member Admin

@grotteaux 

Take the space out of your volume name, if any, then use this:

sudo lsof /Volumes/myDrive

Where mydrive is the name of your volume

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Topic starter Posted : 18/02/2022 1:02 pm
(@david_preston)
Active Member

Please review the attached. Since upgrading, my system spontaneously re-boots. VERY annoying, as you might expect.

 

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Posted : 18/02/2022 2:59 pm
(@softraid-support)
Member Admin

@david_preston 

Attach a SoftRAID tech support file, I can look. this is interesting,as it appears the Apple RAID driver is involved.

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Topic starter Posted : 18/02/2022 9:19 pm
(@david_preston)
Active Member

@softraid-support Feb 17 1221 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 1236 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1242 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 17 1247 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1254 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 1243 - SoftRAID Application: Launching application: SoftRAID version 6.2.1
Feb 17 1241 - SoftRAID Application: Launching application: SoftRAID version 6.2.1
Feb 17 1235 - SoftRAID Application: Quitting application
Feb 17 1256 - SoftRAID Application: Launching application: SoftRAID version 6.2.1
Feb 17 1220 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 1231 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1252 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1219 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1218 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 17 1228 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 1346 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1358 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 1329 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 1347 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1349 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 17 1354 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1302 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 1347 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 1356 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1335 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 1344 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1325 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1326 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 17 1331 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1338 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 1427 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 1402 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 1432 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 1440 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1440 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 1447 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1449 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 17 1453 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1401 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 1510 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 1520 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1538 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1541 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 17 1545 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1553 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 1534 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 1547 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1549 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 17 1554 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1505 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 1536 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 1542 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1546 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 17 1549 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1500 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 1556 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 1543 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1545 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 17 1550 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1558 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 1528 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1552 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1552 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 17 1506 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 17 1627 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 17 1628 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 18 0447 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 0407 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 0410 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 18 0414 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 0432 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 18 0751 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 0759 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 0732 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 0743 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 18 0749 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 0756 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 18 0940 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 0947 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 0902 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 18 1054 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 1004 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 18 1356 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 1336 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 1346 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 1342 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 18 1354 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 18 1318 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 1338 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 1340 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 18 1343 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 1351 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 18 1537 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 1510 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 1503 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 1512 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 1516 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 18 1520 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 1527 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 18 1822 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 1832 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 1811 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 18 1811 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 1815 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 1819 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 18 1945 - SoftRAID Driver: A disk (disk16, SoftRAID ID: 0940A0A01A151C80) for the SoftRAID volume "Dyin'" (disk20) was removed or stopped responding while the volume was mounted and in use.
Feb 18 1945 - SoftRAID Driver: The SoftRAID volume "Dyin'" (disk20) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.
Feb 18 1946 - SoftRAID Driver: The SoftRAID volume "Dyin'" (disk20) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.
Feb 18 2123 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 2131 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 2158 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 2103 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 2113 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 18 2117 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 2129 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 18 2232 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 18 2239 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 2208 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 2223 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 18 2225 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 18 2240 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 19 0346 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 19 0352 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 19 0339 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 19 0344 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 19 0347 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 19 0357 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Feb 19 0654 - SoftRAID Driver: A disk (disk16, SoftRAID ID: 0940A0A01A151C80) for the SoftRAID volume "Dyin'" (disk21) was removed or stopped responding while the volume was mounted and in use.
Feb 19 0654 - SoftRAID Driver: The SoftRAID volume "Dyin'" (disk21) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.
Feb 19 0600 - SoftRAID Driver: A disk for the volume "Dyin'" (disk21) has encountered 2 or more read/write errors in the past 24 hours. SoftRAID will stop reporting read/write errors from this disk for the next 24 hours to prevent system log files from filling up. This disk (disk16, SoftRAID ID: 0940A0A01A151C80) should be replaced.
Feb 19 0709 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 19 0739 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 19 0748 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 19 0705 - SoftRAID Driver: SoftRAID driver loaded, version 6.2.1.
Feb 19 0714 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 19 0724 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 19 0727 - SoftRAID Monitor: SoftRAID Pro license activated for all users on this computer (nickname “David's iMacPro”). This license is for all disks.
Feb 19 0730 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Feb 19 0738 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.

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Posted : 19/02/2022 6:58 am
Page 11 / 22
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