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[Sticky] Monterey Volume not mounting

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(@softraid-support)
Member Admin

Did you do this?
https://support.apple.com/en-lk/guide/mac-help/mchl768f7291/mac
Select reduced security and enable this:
Select the “Allow user management of kernel extensions from identified developers” checkbox to allow installation of software that uses legacy kernel extensions.

When you did the driver update, did you go to System Preferences / Security to "Allow" OWC as an identified developer?

After enabling third party extensions, reinstall the SoftRAID driver, and go to System Preferences / Security to "Allow" OWC as an identified developer

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Topic starter Posted : 10/12/2021 8:32 pm
(@jeremimattern)
New Member

@softraid-support Thanks for the fast reply.  I have already done the "reduce security" thing and that didn't change anything.  However I did the "reduce security" thing after I had already installed SoftRAID and the drivers (I also allowed OWC in the system prefs/security).   Do I have to first do the "reduce security" thing before installing softraid/drivers?  If so how do I uninstall/reinstall the SoftRAID driver?  Thanks!

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Posted : 10/12/2021 9:09 pm
(@softraid-support)
Member Admin

@jeremimattern 

If you do the last steps of reinstall SoftRAID driver, that should be enough. You will (should) see the System Preferences dialog box appear, so you can "Allow" OWC. then you have it.

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Topic starter Posted : 10/12/2021 10:44 pm
(@bartwalker)
New Member

Received great advice from SoftRAID support.  However none of those things worked.  I noticed in the tech support report that error 125 was mentioned

So I took down the RAID array, did a verify command of each of the 4 drives separately, and then created a new RAID array with them.

This time it created the RAID array AND automatically mounted the array!

The drives had tested out as being fine prior to this.

Any way everything is working normally and I am happy.

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Posted : 10/12/2021 10:50 pm
(@softraid-support)
Member Admin

@bartwalker 

My guess is the driver was not loading when you created the volume, so it had no file system. Then after fixing that issue, it could not load as it had no file system. What you did (create a new volume) worked, as would have "erase" volume.

 

Glad you are working!

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Topic starter Posted : 11/12/2021 10:23 am
(@danas)
New Member

I've got a Mac mini M1 running Monterey 12.1 and softraid 6.2.

Ever since updating to both these versions, my 4 drive raid 5 array will not mount. I'm attaching the generated report.

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Posted : 19/12/2021 11:41 pm
(@softraid-support)
Member Admin

Did you do this?
https://support.apple.com/en-lk/guide/mac-help/mchl768f7291/mac
Select reduced security and enable this:
Select the “Allow user management of kernel extensions from identified developers” checkbox to allow installation of software that uses legacy kernel extensions.

When you did the driver update, did you go to System Preferences / Security to "Allow" OWC as an identified developer?

After enabling third party extensions, reinstall the SoftRAID driver, and go to System Preferences / Security to "Allow" OWC as an identified developer

ReplyQuote
Topic starter Posted : 20/12/2021 12:37 pm
(@bartwalker)
New Member

@softraid-support   Your information about what the Security & Privacy screens look like is out of date as of Monterrey 12.01 & later.

There is no “Allow user management of kernel extensions from identified developers”.

I don't believe as of the M1 chip computers the MacOS does not allow kernel extensions and handles it another way.

Again, my system is working.

 

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Posted : 20/12/2021 12:59 pm
(@softraid-support)
Member Admin

@bartwalker 

Its certainly possible in 12.1, something changed, but in M1, you still must enable third party developers. I will investigate.

We have a fix in progress with Apple on this, but I do not think it is implemented yet, I will check, however.

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Topic starter Posted : 20/12/2021 3:35 pm
(@danas)
New Member

@softraid-support Yes, I have tried these solutions already.

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Posted : 20/12/2021 8:56 pm
(@softraid-support)
Member Admin

@danas 

What do you get as a response when you paste this into the terminal.app?

 

sudo kextload -v /Library/Extensions/SoftRAID.kext

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Topic starter Posted : 20/12/2021 9:05 pm
(@brianpeat)
Active Member

@softraid-support To follow up on this, the behavior was consistently the same for months. Unmount, disconnect, reconnect-nothing. Restart, everything is fine. Today I came into work opened my laptop from sleep, connected the raid drive and it came up just fine. No idea why as I hadn't upgraded anything that I know of in a while, though it's possible I updated the OS over the holidays and just hadn't unplugged the raid from my laptop the entire time.

Either way, I'm still not convinced it was a hardware issue seeing as it was so consistent, but I'll keep an eye on it.

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Posted : 10/01/2022 7:03 am
(@softraid-support)
Member Admin

If when the volume does not mount, the disks do not show up in the SoftRAID left column, it is a hardware related issue. You would find Disk Utility would not see the disks either.

Hope this problem is gone for good, based on your new experience.

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Topic starter Posted : 10/01/2022 10:24 am
 Anonymous

For the better part of 3 years the Thunderbay 4 has been an office decoration more than it has been a functional Raid Drive.

Every change to the OS seems to bring more problems. Why are they not worked out in the beta?

Not sure why they continued to sell it when there was an Apple bug in Catalina that prevented it from working. A disclaimer sure would have been nice. 

Enough complaining...

What is the correct way to uninstall SoftRaid?

I did a clean install of Monterey and then installed SoftRaid. I could not get the disks to mount. 

I did the Terminal Command to get it to mount to no avail.

 % sudo kmutil load -p /Library/Extensions/SoftRAID.kext

Password:

Error Domain=KMErrorDomain Code=27 "Extension with identifiers com.softraid.driver.SoftRAID not approved to load. Please approve using System Preferences." UserInfo={NSLocalizedDescription=Extension with identifiers com.softraid.driver.SoftRAID not approved to load. Please approve using System Preferences.}

Xxxx@Focused ~ % 

SoftRaid does not show up in Extensions in System Preferences. 

How do I approve something that is not there. 

 

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Posted : 11/01/2022 9:21 pm
(@softraid-support)
Member Admin

@steveu75 

The error you received means that on intel, you did not go to System Preferences/Extensions to "Allow" OWC as an identified developer.

I would run the utilities menu Uninstall SoftRAID, all components. Restart.

Run SoftRAID and reinstall the SoftRAID driver. Do not restart yet, and go to System Preferences / Security to "Allow" OWC as an identified developer.

When you install the driver, if you wait a minute, a dialog box should pop up directing you to System Preferences/Security. Go there and "Allow" OWC, before restarting. then click "restart later" in System Preferences, and quit. Go back to SoftRAID and restart.

If this dialog box does not come up, let me know.

 

If this is M1, you need to enable third party extensions, let me know.

SoftRAID has been working, but starting with Mojave and Catalina, you need to specifically enable extensions to be installed/loaded, or macOS blocks them by default for security. Its the new world, where security against intrusions makes it much more difficult to install any drivers in macOS.

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Topic starter Posted : 12/01/2022 2:01 am
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