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OWC Raid 5, after using a Raid5 volume in Windows 11, now back in Mac, MacOS says it cannot read the drive.

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(@danrdz10103)
Active Member

I have been using the OWC Thunderbay4 in RAID5 well for a few months in an iMac Intel. I tried to connect it to a Windows laptop to try the new RAID5 support in Windows. It worked well, but now that I plug it back to MacOS it says it cannot read the drive.

I have it with NTFS and I use Paragon to mount NTFS into MacOS as for the previous few months. SoftRaid shows no problems in MacOS but "mount" does not do anything, and Paragon does not show any info for the Raid.

MacOS disk utility FirstAid gives green light. 

I removed and reinstalled SoftRaid, no change. I use a licensed copy. 

 

Quote
Topic starter Posted : 05/02/2022 12:46 pm
(@danrdz10103)
Active Member

If it helps, this is the exact error message I am getting: https://imgur.com/a/NcgEbvU

ReplyQuote
Topic starter Posted : 05/02/2022 2:13 pm
(@softraid-support)
Member Admin

@danrdz10103 

the SoftRAID driver is not loading.

If this is intel, try this:

reinstall the SoftRAID driver, (do not immediately restart) and go to System Preferences / Security to "Allow" OWC as an identified developer.

A dialog box should pop up directing you to System Preferences/Security. Go there and "Allow" OWC, before restarting. then click "restart later" in System Preferences, and quit. Go back to SoftRAID and restart.

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Posted : 05/02/2022 5:14 pm
(@danrdz10103)
Active Member

@softraid-support many thanks. I just tried but I don't get prompted to add OWC as identified developer (as I suspect it is because I did already a few months ago when I first installed it). is there a way to check a list of all identified developers? or any other option?

strangely it remains working perfectly in Windows, but even if I have the option to get my files out, I am not sure how to restart again if the drive is not going to be identified anyway. 

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Topic starter Posted : 05/02/2022 5:16 pm
(@softraid-support)
Member Admin

@danrdz10103 

I am starting to see quarantine issues again. Paste this into terminal and let me know if there is a response:

sudo xattr /Library/Extensions/SoftRAID.kext

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Posted : 05/02/2022 5:23 pm
(@danrdz10103)
Active Member

Thanks. I just saw this: https://imgur.com/a/83X0lbe

com.apple.quarantine

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Topic starter Posted : 05/02/2022 5:31 pm
(@danrdz10103)
Active Member
Posted by: @softraid-support

@danrdz10103 

I am starting to see quarantine issues again. Paste this into terminal and let me know if there is a response:

sudo xattr /Library/Extensions/SoftRAID.kext

thanks for this. I see you might be right and I see something related to quarantine, how can I remove the quarantine?

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Topic starter Posted : 05/02/2022 5:36 pm
(@danrdz10103)
Active Member
Posted by: @softraid-support

@danrdz10103 

I am starting to see quarantine issues again. Paste this into terminal and let me know if there is a response:

sudo xattr /Library/Extensions/SoftRAID.kext

Hi. I just removed the quarantine but I got the same error message "The disk you attached was not readable by this computer".

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Topic starter Posted : 05/02/2022 5:49 pm
(@softraid-support)
Member Admin

@danrdz10103 

You ran this?

sudo xattr -r -d com.apple.quarantine /Library/Extensions/SoftRAID.kext

After removing quarantine, try "reinstall SoftRAID driver, then see if you get the "Allow" dialog box.

I think you are in a circle, where the driver gets quarantined, then it cannot load, but if you reinstall it quarantines again.

Quarantine should not be happening. Is the version of SoftRAID you are installed, being download from the same machine as you are installing it on?

ReplyQuote
Posted : 05/02/2022 8:17 pm
(@softraid-support)
Member Admin

@danrdz10103 

remove with this:

sudo xattr -r -d com.apple.quarantine /Library/Extensions/SoftRAID.kext

 

 

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Posted : 05/02/2022 8:21 pm
(@danrdz10103)
Active Member
Posted by: @softraid-support

@danrdz10103 

remove with this:

sudo xattr -r -d com.apple.quarantine /Library/Extensions/SoftRAID.kext

 

 

Thanks done this. and agree we seem to be going in circles. I just remove the quarantine. Clicked reinstalled driver. Did not get the dialog box and then after the reinstallation before restart, if I type in the terminal I get quarantine again. 

do you think the quarantine is related to the drive having been used in Windows? 

how can I see a list of things in quarantine and how to permanent remove SoftRaid from being quarantined?

ReplyQuote
Topic starter Posted : 05/02/2022 8:29 pm
(@softraid-support)
Member Admin

@danrdz10103 

I do not know of any way to get a list of quarantined apps/drivers in a System.

Did you download SoftRAID from this computer?

Maybe use uninstall SoftRAID all components, restart, then delete the app and download a fresh copy. Then try installing it again.

ReplyQuote
Posted : 05/02/2022 9:14 pm
(@danrdz10103)
Active Member

Thanks. I will try and report back. Do you guys offer to support through remotely connecting to my computer? I feel it can saves us a lot of back and forth.

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Topic starter Posted : 05/02/2022 9:42 pm
(@softraid-support)
Member Admin

@danrdz10103 

it is not something I do. this is not a normal scenario.

What I can suggest is make sure you get a fresh DMG, downloaded from your computer.

The two next options are:
Manually uninstall everything using terminal
disable System Security, install the driver, then re-enable it again. I have had to do that with High Sierra a few times, after the last security updates to High Sierra.

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Posted : 06/02/2022 7:53 am
(@danrdz10103)
Active Member
Posted by: @softraid-support

@danrdz10103 

it is not something I do. this is not a normal scenario.

What I can suggest is make sure you get a fresh DMG, downloaded from your computer.

The two next options are:
Manually uninstall everything using terminal
disable System Security, install the driver, then re-enable it again. I have had to do that with High Sierra a few times, after the last security updates to High Sierra.

thanks. I tried "Maybe use uninstall SoftRAID all components, restart, then delete the app and download a fresh copy. Then try installing it again." this time I got the prompt to add OWC as identified developer. But no luck, even after this, the file is being put in quarantine and the drive is not readable by MacOS. 

do you think all this is because I used SoftRaid for Windows?

I am ready for the "next two options", which one should I do first?

btw, I think I have very little to lose if I nuke the Raid5 (I synch almost everyday to a Qnap RAID10 and I upload continuously to BackBlaze), if these two options fail, would there be a way to restore the OWC back to out of the box and do you think MacOS would then let it live, or even if nuked MacOS might still quanrantined it?

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Topic starter Posted : 06/02/2022 8:25 am
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