OWC Thunderbay MIA

Steve24 · 2023-10-13T02:29:04Z

I'm helping a friend who is using an OWC Thunderbay 4 with a 2015 iMac running Monterey. The drive, with Softraid, worked fine until yesterday. At that point, her computer began running very slowly and we determined that her boot drive (fusion) was full. So we proceeded to remove files from that drive. As a final precaution we launched her machine in Safe Mode, which clears caches and does some other housekeeping. After that, her Thunderbay no longer mounts. It has a status light on the front which indicates that it is connected to the computer (it's blue, not red). But the drive does not appear on the desktop, nor is it visible in Disk Utility. The Softraid icon is not present in the main menu bar (it was visible yesterday). So we attempted to launch Softraid from the applications folder. The main app window appears for an instant and then disappears, and Softraid does not run (I'm assuming it has crashed). We believe she was running Softraid 6.2 (she has many versions in the applications folder -- but that's the latest). Does anybody have any idea what went wrong here and what we can do? Many thanks, in advance, to anyone who can help.

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Monterey Issues

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SoftRAID Support

(@softraid-support)

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@steve24

Is the Thunderbay acting normally now? the drives show up reliably? Next is figure out if this was a hardware issue, (cable for example).

If the volume is working, either backup/restore, or run Disk Warrior on it, so you know the volume and directory is OK.

Let me know what the status is on everything, otherwise I really don't know what to recommend.

Posted : 15/10/2023 11:39 am

Steve24

(@steve24)

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Topic starter

The drive is working fine. We've backed it up. It's softraid that won't launch.

Many thanks --

Posted : 15/10/2023 12:06 pm

SoftRAID Support

(@softraid-support)

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@steve24

Were you sent a beta through customer support?

We do not have a public beta of it yet.

Posted : 15/10/2023 3:30 pm

Steve24

(@steve24)

Posts: 10

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Topic starter

Yes, that's right. The question is why no version 6 will launch. Not 6.1, 6.2 or 6.3. They all show the main window for an instant and then close without a trace. That is the problem.

Posted : 16/10/2023 8:18 am

SoftRAID Support

(@softraid-support)

Posts: 9200

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@steve24

Monterey should work with 6.3. If you run in terminal.app, sudo softraidtool uninstall

do you get command unknown, or does it do something? If it does, restart and run 6.3 again.

Posted : 16/10/2023 8:52 pm

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