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Sharing problem after switch to 6.2.1

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(@endymion)
Active Member Customer

I have been sharing a Thunderbay RAID drive on the network where I would dump files daily on it from a Windows 10 machine.  I upgraded SoftRaid to 6.2.1 and can no longer access the shared drive.   It keeps asking for and rejecting the credentials for the disk.   I've tried unsharing/resharing the drive multiple times and rebooting both computers a number of times.   I tried a second Window 10 machine with the same results.   I've confirmed the credentials are correct.   I went from sharing a few minutes before the 6.2.1 upgrade to being unable to access the drive a few minutes after the upgrade.

 

Any ideas?

John

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Topic starter Posted : 16/02/2022 1:37 am
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(@softraid-support)
Member Admin

Reinstall the 6.2 driver.

I had a couple reports of sharing issues. I tried reproducing this, but SMB sharing was working OK.

Maybe the difference is I created the share with 6.2.1, I am not sure yet.

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Posted : 16/02/2022 2:02 am
(@endymion)
Active Member Customer

Where do I find the 6.2 dmg on the site?

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Topic starter Posted : 16/02/2022 10:13 am
(@softraid-support)
Member Admin

@endymion 

Here is a link:

https://softraid.com/updates/SoftRAID%206.2.dmg

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Posted : 16/02/2022 10:27 am
(@endymion)
Active Member Customer

I have verified that switching back to 6.2 has resolved the sharing problem.

 

 

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Topic starter Posted : 16/02/2022 1:44 pm
(@softraid-support)
Member Admin

@endymion 

Are you sharing with two macs? Or sharing from the mac to Windows clients that is not working?

I did not see this when trying to test.

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Posted : 16/02/2022 5:53 pm
(@endymion)
Active Member Customer

@softraid-support 

I am sharing a Thunderbay 4 raid volume on my iMac Pro.   I am connecting to the shared drive from a windows 10 machine.   

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Topic starter Posted : 16/02/2022 8:25 pm
(@endymion)
Active Member Customer

If it helps, here is info on the share:

 

SharedDrive
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Topic starter Posted : 16/02/2022 8:33 pm
(@softraid-support)
Member Admin

Does the share fail from inside your network? Or only when users are accessing from outside the network?

Does it work from another Mac, if you know?

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Posted : 16/02/2022 11:16 pm
(@softraid-support)
Member Admin

@endymion 

Can you attach a SoftRAID tech support file on the host computer?

Also, if you are running 6.2.1 and create a brand new share, does that work? (differentiating between an existing vs a new share point)

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Posted : 17/02/2022 12:36 pm
(@endymion)
Active Member Customer

It did fail from inside my network.  I am not trying to access it from outside my network.   I didn't try from another MAC. I've attached the support file (from my installation of 6.2; 6.2.1 has been removed from my system).   I did try creating a new Sharepoint when I was running 6.2.1 and sharing it but it had the same problem.  The sharepoint was on the main Mac drive on my desktop.

 

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Topic starter Posted : 17/02/2022 8:26 pm
(@softraid-support)
Member Admin

@endymion 

Thanks, I have someone in house with a PC who is going to set it up in the next few days.

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Posted : 17/02/2022 9:09 pm
(@endymion)
Active Member Customer

Ok, I'm fine now on 6.2.

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Topic starter Posted : 17/02/2022 9:46 pm
(@softraid-support)
Member Admin

@endymion 

There is a solution.

In System Preferences/Sharing, click the + under the sharing pane, to share the SoftRAID volume, as if it were a folder. that will work.

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Posted : 22/02/2022 9:11 pm
(@endymion)
Active Member Customer

@softraid-support 

 

I did try that on 6.2.1 and it didn’t work for me.  One interesting observation was that I had first tried sharing though the info dialog for the drive after noticing it wasn’t accessible.  I then went to the system preferences sharing and saw two entries for the shared drive.  I deleted both then added the share again which didn’t work.  

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Topic starter Posted : 22/02/2022 9:24 pm
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