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SoftRAID Monitor 7.0.1 shows no volumes after first app launch

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(@godangermedia)
Posts: 8
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Just upgraded to SoftRAID 7.0.1 on MacStudio running OS 12.6.3.

Two connected Thunderbay4's appear and run just fine, however...

SoftRAID Monitor only shows connected disks/volumes upon first launch of the app. Any launch after that shows empty windows for both disks & volumes. I can only get Monitor to show all drives properly again after I Force Quit SoftRAID_Monitor via Activity Monitor.

I do rely on SoftRAID Monitor to mount/unmount my two Thunderbays several times a day as I switch between different clients' video edit projects and want only the current project's drive mounted at any given time.

Tech Support Flle is attached, but I will say that while the "no disks & volumes" issue is happening, the Utilities menu is dimmed out and won't allow me to generate a support file – I can only generate that file when SoftRAID Monitor is working properly (after a ForceQuite & re-launch).

 

 

 
Posted : 27/02/2023 12:52 pm
(@softraid-support)
Posts: 9200
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@godangermedia

this is our bug. It is a UI bug only, and we are working on it. A simple workaround is use the 7.0 application temporarily. Run it, do not install the driver, but that will work fine when you need to run SoftRAID.

Here is a Link:
downloads.owc.com/softraid/mac/archives/SoftRAID+7.0.dmg

 
Posted : 28/02/2023 1:26 pm
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