Volumes removed or stopped responding Error

Can you capture one of the panic logs? (after a crash, restart and click "report to Apple". Save that text into text edit, "make plain text), then save, and post it.

Do your volumes hang the machine as soon as they mount? Are they all RAID 5?

These are Raid 0.

I'll upload the next crash log. I'm getting a "filetype not allowed" error trying to attach a txt file. I was trying to upload the Softraid.log as txt information.

Last time the raid was removed (Softraid Log):

Mar 27 10:30:42 - SoftRAID Driver: A disk (disk13, SoftRAID ID: 0850777F559A8180) for the SoftRAID volume "Tom's Raid 40TB" (disk14) was removed or stopped responding while the volume was mounted and in use.
Mar 27 10:30:42 - SoftRAID Driver: A disk (disk12, SoftRAID ID: 08507781994B6280) for the SoftRAID volume "Tom's Raid 40TB" (disk14) was removed or stopped responding while the volume was mounted and in use.
Mar 27 10:30:42 - SoftRAID Driver: A disk (disk11, SoftRAID ID: 085077819E46DE00) for the SoftRAID volume "Tom's Raid 40TB" (disk14) was removed or stopped responding while the volume was mounted and in use.
Mar 27 10:30:42 - SoftRAID Driver: SoftRAID determined that there is a problem with your Mac. Turn off sleep in the Energy Saver pane of System Preferences to prevent this problem from occurring.
Mar 27 10:30:42 - SoftRAID Driver: A disk (disk10, SoftRAID ID: 085077818B106180) for the SoftRAID volume "Tom's Raid 40TB" (disk14) was removed or stopped responding while the volume was mounted and in use.
Mar 27 10:30:42 - SoftRAID Driver: SoftRAID determined that there is a problem with your Mac. Turn off sleep in the Energy Saver pane of System Preferences to prevent this problem from occurring.

@tlefevre32 

If you click "Make plain text" in text edit, it will make it a txt file. By default it makes it RTF, even if you try to name it .txt.

I don't need the SoftRAID log, it was included in the support file..

try again to attach the panic log. (report to Apple) and paste it into text edit, make plain text, then save it. You will be able to attach it.

@softraid-support you have an email address I can direct the error log to? I've followed your instructions, but I'm still getting an upload error.

@tlefevre32 

Here is a txt file. Put your text into it and upload it. This should work. Let me know.

Thanks, here is the file.

@tlefevre32 

This is a problem I have just now seen being reported. It seems to have been introduced with Big Sur, and is apparently related to thunderbolt, it is expecting a responce from a device and when it does not get it, the system panics.

I found for example, this Apple thread there are over 40 users (checking the I have this box) with this issue. It apparently happens just with a thunderbolt Monitor, it can be a dock, or drives. I saw one complaint elsewhere over this with an iPhone.

https://discussions.apple.com/thread/252401152

Apparently on intel machines this bug's string shows 180 seconds and on M1, 35 seconds.

Does disabling sleep settings help? (both uncheck put drives to sleep and set your display sleep to never)

Consensus from what I see so far, are complaining to Apple, opening up a case, etc.

@tlefevre32 

I saw a reference to solve this by disabling power nap. (energy settings)

let us know.

Disabling sleep settings seemed to make the errors less frequent, but when the Macbook is in sleep mode, it really seems to crash the system. If I'm working on the system, then it is mostly just errors saying the drive is no longer accessible. 

You're telling me that you haven't encountered this issue with your users? I'm special :)

@tlefevre32 

I searched through the last few years of files.

I saw 3 instances, including yours. The other two were 1 year ago.

So yes it is unusual.

Getting disks ejecting is unrelated. Are you getting those kinds of messages (4 at a time), or a single message that your volume can be read kind of message?

@softraid-support 

One message for the whole enclosure. The thunderbolt 2 enclosure seems much more stable if that helps you isolate anything. Getting a new enclosure sound like the next step? Patience with Apple Software? BTW Apple wants the whole setup brought in to troubleshoot.

@tlefevre32 

If there is one volume error message, it is a file system type issue. (not a hardware issue where all the disks eject)

If you have time to bring it in to Apple and can reproduce in the limited time they give you in the store, please do so. I have a feeling this may be a mac issue, based on reading apple discussion forum comments