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(@atelier-cunha)
Active Member
Posted by: @softraid-support

@atelier-cunha

I have been tracking this for a couple days and engineering is researching this.

Can you send me a SoftRAID tech support file via command line:

softraidtool generatereport ~/desktop/atella.cunha.4.19.21.sr_supt

Just paste that line into the terminal.app. Attach it.

I can also paste the terminal commands for certify disk after I see the support file, if you have not yet certified the disks.

Last time you successfully ran SoftRAID did you certify? I am curious what is different now. Did you install anything?

I am sorry but I am not familiar with the use of Terminal.

Open the Terminal app and just past this line?

softraidtool generatereport ~/desktop/atella.cunha.4.19.21.sr_supt

After that what shall I do?

 

I didn´t certify my disks yet. Was preparing to do that.

Today I made a Capture One 21 update and installed OWC Acronis True Image OEM software but didn´t use it yet.

I copied the information from one of the 4 HDD disks to another to reformat the only one that was in APFS to HFS + I passed the Disk Utility First Aid and the 4 disks are fine, after this operation.
I also ran First Aid on the system disk and everything is fine.

Suddenly, when opening Softraid, what you see in the image happened.

Thanks.

ReplyQuote
Topic starter Posted : 19/04/2021 11:27 am
(@atelier-cunha)
Active Member
Posted by: @softraid-support

@atelier-cunha

I have been tracking this for a couple days and engineering is researching this.

Can you send me a SoftRAID tech support file via command line:

softraidtool generatereport ~/desktop/atella.cunha.4.19.21.sr_supt

Just paste that line into the terminal.app. Attach it.

I can also paste the terminal commands for certify disk after I see the support file, if you have not yet certified the disks.

Last time you successfully ran SoftRAID did you certify? I am curious what is different now. Did you install anything?

I am sorry but I am not familiar with the use of Terminal.

Open the Terminal app and just past this line?

softraidtool generatereport ~/desktop/atella.cunha.4.19.21.sr_supt

After that what shall I do?

 

I didn´t certify my disks yet. Was preparing to do that.

Today I made a Capture One 21 update and installed OWC Acronis True Image OEM software but didn´t use it yet.

I copied the information from one of the 4 HDD disks to another to reformat the only one that was in APFS to HFS + I passed the Disk Utility First Aid and the 4 disks are fine, after this operation.
I also ran First Aid on the system disk and everything is fine.

Suddenly, when opening Softraid, what you see in the image happened.

See the file attached .-) It is what you need?

 

Thanks.

ReplyQuote
Topic starter Posted : 19/04/2021 11:54 am
(@softraid-support)
Member Admin

Thanks, you did fine, I have the support file. I see your 4 Toshiba's.  I am going to assume you did not restart since you send this support file. If you did, send me another support file, as the disk numbers can change each restart or when the disks are disconnected/reconnected.

Unmount the volumes on each one.

Open the terminal again. Hit command n 3 times, so there are a total of 4 windows open.

In each one, paste one of these commands:

(You will need to enter your admin password each command)

sudo softraidtool disk disk7 certify 3

sudo softraidtool disk disk8 certify 3

sudo softraidtool disk disk9 certify 3

sudo softraidtool disk disk10 certify 3

 

There will only be a command prompt, but you will see the disks accessing. the certify will take 3+ days.

Hopefully by then I will have a fix for your Monitor failed bug.

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Posted : 19/04/2021 3:57 pm
(@atelier-cunha)
Active Member

@softraid-support

Hi, here is a new support file, because I did restart.

3 Toshiba + 1 WB Red Nas (6TB each) HDDs.

The other Toshiba is an SSD/1TB for Time Machine.

Will wait for your news. Thanks for your kind support.

 

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Topic starter Posted : 19/04/2021 5:25 pm
(@softraid-support)
Member Admin

There is data on these disks? Certify will wipe all data.

 

Here are the commands:

sudo softraidtool disk disk6 certify 3

sudo softraidtool disk disk7 certify 3

sudo softraidtool disk disk8 certify 3

sudo softraidtool disk disk9 certify 3

 

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Posted : 19/04/2021 8:38 pm
(@atelier-cunha)
Active Member
Posted by: @softraid-support

There is data on these disks? Certify will wipe all data.

 

Here are the commands:

sudo softraidtool disk disk6 certify 3

sudo softraidtool disk disk7 certify 3

sudo softraidtool disk disk8 certify 3

sudo softraidtool disk disk9 certify 3

 

Thanks for the commands and the word of caution .-) I will wait for the bug to be resolved. Stay safe.

 

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Topic starter Posted : 20/04/2021 3:43 am
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