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the SoftRAID volume "diskname" was removed or stopped responding while the vol

(@im8080)
New Member Customer

I am a user of the OWC ThunderBlade 8.0TB External Solid-State Drive and SoftRaid.

I use softraid to combine two OWC ThunderBlade 8.0TB drives into raid0.

The following problems always occur:
the SoftRAID volume "diskname" was removed or stopped responding while the volume was mounted and in use.

See:attachment1

I also read the following page, the problem is similar:
https://srforums.wpengine.com/forum/archive/index.php?thread-978-1.html

my computer is mac mini 2018,OS:macos mojove10.14.5.
See:attachment2

SoftRaid Version:5.8
See:attachment3

Disable "Put drives to sleep" in Energy Settings, in System Preferences.
See:attachment4

Raidsoft error log:
Nov 24 1416 - SoftRAID Driver: A disk (disk7, SoftRAID ID: 0811273921A3E180) for the SoftRAID volume "d31" (disk10) was removed or stopped responding while the volume was mounted and in use.
Nov 24 1416 - SoftRAID Driver: The SoftRAID volume "d31" (disk10) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.
Nov 24 1417 - SoftRAID Driver: The SoftRAID volume "d31" (disk10) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.
Nov 24 1420 - SoftRAID Driver: The SoftRAID volume "d31" (disk10) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.

my OWC ThunderBlade 8.0TB External Solid-State Drive are not usually used much and purchased less than half a year.

Is there a way to solve this problem? Because such an exception always occurs, I am concerned that data and files will be lost.

thanks

Quote
Topic starter Posted : 24/11/2019 1:59 am
(@softraid-support)
Member Admin

What computer is this?
(Are the two Thunderblades connected to separate bus's?)
i.e, on a 2018 MacBook Pro, there is one bus on each side of the computer. Its best to connect them each to a separate bus (for performance also)

Do the cables fit tight to the computer ?

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Posted : 24/11/2019 6:57 am
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