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I have a deep problem after upgrade to v5.5.5 and lost until now, all my data on RAID5 with 9TB..
I updated the SoftRAID driver, which updated the 5.5.5 SoftRAID driver in the system folder. After restart, I noticed that several folders on my volume were empty. After another restart, thinking an alternate solution, the volume is unmountable and SoftRAID shows capacity of 9TB totally free in the volume.
I think it is an upgrade problem, because it started fail after I did upgrade.
Support suggested me use Diskwarrior. Next step, I purchased DW and has not helped me about this issue.
Error code 2155, 2213 : 1972 and not able to rebuild anything.. even with alt option.
Still waiting for support to make something to solved this issue.
Please help..
Posted : 14/09/2016 1:13 am
If you don't get a response from Alsoft, let us know, we can try to get you faster response.
SoftRAID cannot fix directory issues when an OS X process damages a volume. This should be repairable by Disk Utility, but generally, the auto repair in OS X does not fix this kind of issue. It is frustrating.
A SoftRAID driver install/update simply replaces the SoftRAID driver, which is a kernel extension, then SoftRAID tells OS X to update the extensions cache and restart. SoftRAID is following the Apple recommended method to tell the system to restart. There may be a bug in this Apple process. One theory is that the system is restarting before the file system can complete things like flushing the file system cache.
This problem is rare, but should never happen.
Finding a solution to this is a high priority. We intend to add a feature to SoftRAID that when there is a driver install/update, we delay shutdown long enough to ensure that all volume cache's are flushed before the system restarts. We hope this will prevent this problem from happening.
Posted : 14/09/2016 4:19 am
Has this ever been resolved? I have the same issue.
Recently upgraded computer, used the same Thunderbolt enclosure with SoftRaid RAID 5 (3TB x 4).
No matter what I do, the volume will not mount. Used Disk Warrior, says the volume is severely damaged. Yes, it shows normal under SoftRAID and was working perfectly until I upgraded to 5.5.5.
Please help, need to recover the data from the volume.
Thanks!
If you don't get a response from Alsoft, let us know, we can try to get you faster response.
SoftRAID cannot fix directory issues when an OS X process damages a volume. This should be repairable by Disk Utility, but generally, the auto repair in OS X does not fix this kind of issue. It is frustrating.
A SoftRAID driver install/update simply replaces the SoftRAID driver, which is a kernel extension, then SoftRAID tells OS X to update the extensions cache and restart. SoftRAID is following the Apple recommended method to tell the system to restart. There may be a bug in this Apple process. One theory is that the system is restarting before the file system can complete things like flushing the file system cache.
This problem is rare, but should never happen.
Finding a solution to this is a high priority. We intend to add a feature to SoftRAID that when there is a driver install/update, we delay shutdown long enough to ensure that all volume cache's are flushed before the system restarts. We hope this will prevent this problem from happening.
Posted : 28/11/2016 1:23 pm
We have a solution/workaround in 5.6 coming, yes.
Posted : 28/11/2016 2:30 pm
