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How to Create a SoftRaid Log in Windows

(@tgwilkinson)
New Member

I've been emailing with tech support about some speed and I/O issues I'm having with my new ThunderBay 8. They asked me to generate a log for tech support. I'm using the trial version of SoftRAID for Windows and I don't see an option to generate a log.

I know on Mac it's under the Utilities menu and labeled 'Generate Report for Tech Support...', but there's no such menu or menu item in the Windows version. Instead, under the Help menu is an option labeled Show SoftRAID Log, which simply takes me to the Event Viewer and gives almost no information about what's going on with SoftRAID.

Is this what Tech Support wants? And if so how do I save and send it to them from the Event Viewer?

Thanks!

Quote
Topic starter Posted : 21/01/2021 12:22 am
(@softraid-support)
Member Admin

Run the Windows Diagnostic program. With the drive array/set connected, please download and run: https://download.owc.com/diagnostics/windows

This should generate a .ZIP file - Send that to your Customer Service Representive.

Additionally, can you generate and attach a SoftRAID Event viewer log by:
Opening up the SoftRAID Application
Open the "Help" dropdown menu and select "Show SoftRAID Log"
This will launch WIndows Event Viewer. Under Actions, please select the "Save All Events in Custom View As" option
Give the SoftRAID log a name and save it to your desktop. Please email this to Customer Service with the above diagnostic zip.

You should also send any relevant screen captures.

We cannot diagnose Windows issues on the forum at this time.

ReplyQuote
Posted : 21/01/2021 10:22 am
(@tgwilkinson)
New Member

Thank you so much for your help!

ReplyQuote
Topic starter Posted : 21/01/2021 3:12 pm
ali sami farooq
(@alisamifarooq)
New Member

Hello , this is ali sami farooq, I'm searching for this issue finally i found the solution . Thank you so much for your help

 

 

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Posted : 30/01/2021 3:02 am
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