"internal error" message.. A LOT

What is happening is the Application is losing contact with the driver. I am presuming you are running 10.14.x, which is where we first saw this issue.

Perhaps it is a security change in 10.14 that impacts an OS X tool we have been using for 10+ years. So far, we do not see what is triggering this, but it only happens on a minority of OS X installs.

We are investigating this, but a fix is not likely to make it into the next SoftRAID release, which is in the next couple days (January 2019).

If you are willing to run a debug version of SoftRAID, contact us off line. We can send you something in about a week.

There is no risk of data loss from this issue, but it is annoying.

And there is no need to contsantly run SoftRAID application, so in the meantime, just quit SoftRAID when not using the app.

I'm also seeing this. I'm demoing the software, and using 10.14.2 on the Mac with Softraid. I was running a certify overnight and it was interrupted due to the "internal error."

Strangely when I relaunched Softraid it only showed one volume, a test volume I had created, then deleted, on two of the drives I was certifying. A reboot cleared that up.

I'd be willing to run a debug version if you want to email me at my forum registered email address.

Thanks for the offer. We are still investigating the cause of this issue.

Thanks. Since it seems to work otherwise and you say it's harmless, I will proceed without the debug image for now... little time for that at the moment. If I did chose to, is the debug image the client only, driver only, or everything? I did buy a license as the product is doing its job pretty well so far :)

What is happening is the Application is losing contact with the driver. I am presuming you are running 10.14.x, which is where we first saw this issue.

Perhaps it is a security change in 10.14 that impacts an OS X tool we have been using for 10+ years. So far, we do not see what is triggering this, but it only happens on a minority of OS X installs.

We are investigating this, but a fix is not likely to make it into the next SoftRAID release, which is in the next couple days (January 2019).

If you are willing to run a debug version of SoftRAID, contact us off line. We can send you something in about a week.

There is no risk of data loss from this issue, but it is annoying.

And there is no need to contsantly run SoftRAID application, so in the meantime, just quit SoftRAID when not using the app.

A debug versions is a beta copy with slight changes to the driver to add additional logging. It creates a debug log that is captured in a tech support file.

After using it you can go back to the release version.

Installing the debug driver requires a restart.

I'm also demoing pre-purchase, and I'm unable to finish a certify because of this. It is getting really annoying.

I had started a certify yesterday, and it failed overnight. This morning I restarted it, and checked over lunch and periodically over the evening. I just ran across it having the "internal error" again. When I relaunched the first time it didn't see any drives or volumes. A second launch and it eventually saw everything.

I think I saw in another thread that if it stops in a certify that the process should continue. It didn't give me any option for that, when I started the certify again it started totally from scratch.

So at this point, since the certify is going to take almost 100 hours, and the longest the software has ran is about 12, I'm pretty sure finishing the certify isn't going to happen. It's going to be pretty hard for me to justify paying for software when one of its major functions is not working...

Can you try something?

What if you try a clean install?

Since we do not see this, we think it is something involved in the system. It only affects Mojave.

I appreciate the challenge you have. I would not want to purchase an app that was giving me issues either. The users who experience this are in a small minority, so it is a matter of trying to determine what is different.

Clean install of.. SoftRAID? Hopefully not Mojave :)

Can you try something?

What if you try a clean install?

Since we do not see this, we think it is something involved in the system. It only affects Mojave.

I appreciate the challenge you have. I would not want to purchase an app that was giving me issues either. The users who experience this are in a small minority, so it is a matter of trying to determine what is different.

I could try a reinstall this evening. Do you suggest using the menu option to uninstall first, then reinstall? I assume a reboot in between would be a good idea also.

You can do the Volumes menu, which leaves prefs (like your license number) intact. I am not sure if it will make any difference.

Yes, I was recommending a clean install of Mojave. Yuch. I understand.

Another couple options might be:

Reset NVRAM (same as PRAM reset)
Run Oynx and use the maintenance standard set of operations to clean up cache files, etc.
If you have Disk Warrior, that never hurts (on your boot volume, though, so you need to boot from an alternate Mojave volume)

Lets see if any of these make a difference.

Are you running any anti-virus style software?

I'm also getting the internal error message. It is happening both on an old 2010 Mac Pro and a brand new, clean Mac mini. I don't see anything in the system log related to the crash.
From my understanding, the application needs to be running while doing a certify, correct? Since it takes such a long time for a certify its pretty frustrating to constantly restart the app.
It happens a lot more on the older Mac. ( and it seems to be getting more and more frequent as time goes on )
Only common apps on the two machines is little snitch, 1Password and Cookie 5.
I'm still 'evaluating', but I'm happy to try the debug version

thanks for the offer. We still do not have this understood.

I set up 6 machines in the office (certifying disks) to run overnight, and in a week, only got this to happen twice. We do not understand yet why it is happened frequently with some users.

We do not have a debug version yet.

Do you have a clean install on a thumbdrive you can try with?

I just wanted to give my input and say that I am receiving a similar error. This happens on my Mac mini 2018 which is used as a server and never sleeps.

Mojave 10.14.5
Mac Pro 6,1

Do not run SoftRAID application all the time. there is no need, only the Monitor is needed, and that is a faceless background application which uses very few resources.