@steve24 Monterey should work with 6.3. If you run in terminal.app, sudo softraidtool uninstall do you get command unknown, or does it do somethi...

@steve24 Were you sent a beta through customer support? We do not have a public beta of it yet.

@steve24 Is the Thunderbay acting normally now? the drives show up reliably? Next is figure out if this was a hardware issue, (cable for example). ...

@steve24 The SoftRAID driver version has no real functionality differences, the driver mounts the volumes, for the most part. So complete the backu...

There is no longer a requirement for reduced security on 13.3 and later. And, the certify process does not use the SoftRAID driver, so it would work...

@syd Did not notice that, its unfortunate that Apple abandoned it. It won't be long before all intel computers are not supported.

correction:remember you cannot run 6.x in Monterey, your customer needs to run 7.6. Should be:remember you cannot run 6.2.1 or earlier in Monterey, ...

@steve24 Here is the summary: 6.0 is required for Big Sur. 6.3 required for Monterey. 7.0 required for Ventura. 7.6 required for Sonoma

Absolutely

@steve24 remember you cannot run 6.x in Monterey, your customer needs to run 7.6. But regardless the drives are not showing up to macOS.

@steve24 It does not appear that the drives are connected. Can you confirm they were connected when the support file was saved?If they are connecte...

@steve24 Use terminal:sudo softraidtool generatereport ~/Desktop/Steve24.10.13.23.sr_supt Paste this in, you need your admin password, and attach...

@stevek I would replace the two 60,000 hour drives in any case. I would guess the odds of failure at that age are >20% a year, perhaps higher. Y...

Get a support file posted. Doesnt matter what version of SoftRAID at the moment.

@stevek I just updated the estimated validate hours, it was too high. Sixty thousand hours on a drive is like 100 years old in people terms. So y...