@profdraper Please save a SoftRAID Technical support file (Utilities menu) with all disks connected and attach it to your response in the forum, so...

@r_r_liu Please ask them to contact us. I can put him in touch with our VP engineering. We would be happy to explain technically what is happening....

@r_r_liu Sorry you are correct, I "read" 13.3 by mistake. sorry. As of ventura 13.3, you cannot "update" the SoftRAID driver. It is fixed in the ...

@r_r_liu The problem is when third party applications alter, or block components of other third party applications. If Bit Defender engineers rea...

@envoy510 An one of the problems with this SoftRAID issue we have been dealing with is Its apparent, identified deve3loper can write code that dele...

@djtobes We do not know yet. If SoftRAID can launch, then it is not doing anything. What happens is the SoftRAID Monitor gets blocked. It can be re...

@paulfrost the bad drive is not causing this. I guarantee it, as it has not failed uyet. I recommend "certify" to see if it is actually bad or not,...

@paulfrost According to your original support file, you have one volume. It is NTFS, not HFS, according to the support file, so Disk Warrior will n...

@marcet If I had to choose, I would rely on XProtect. Keep MacOS up to date. As soon as there is a new version. Turn on Auto update. I firmly b...

We are writing a blog post on this. Our opinion is none, rely on XProtect the built in protection in MacOS. Keeping MacOS up to date is the best pro...

@davo Does either volume mount? Save a SoftRAID tech support file and attach it. Do not do anything in the meantime.

Try generating a SoftRAID tech support file and attach it. Paste this into the terminal.app, you need your admin password. The file will be created on...

@paulfrost Attach a new support file. I cannot tell anything from screen captures. it appears a volume was deleted on the original support file, le...

the problem is only with RADI 4/5. RAID 10 should give acceptable performance.

@paulfrost I am sorry, we completed this and I had thought I sent it. I will send it to you from a separate email, as the recovery file cannot be...