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SoftRAID 7 Licensing
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Topic starter
Was on 6.3 for MacOSX 12, upgraded to MacOSX 13 (Ventura) a week or so ago (7b18?) and it was working.
Did a "check for updates" and got to official 7.0 install today. Loaded the new 7.0 version, installed the app, removed 6.3 and 7b18 from my Mac, relaunched the 7.0 app, restarted the system. 7.0 comes up in a "14 day free" mode. Went to do an activation / serial # enter, and I am getting a dialog saying: "Softraid Serial Number Invalid".
Went to the website, saw that the serial number was provisioned prior for seat #1. I deactivated the license on the website (thinking this was a provisioning collision), went back to the SoftRaid 7 App, tried to enter the SN again, And getting the same error message. Going back to the website shows that there are no seats provisioned for that serial number.
Can attach a screen grab of the situation, but would rather not post it here. If someone wants to connect with me directly from SoftRaid Support, please do reach out to my registered email and I can send the screenshot in a DM / email.
Config: Mac Studio Ultra, Thunderbay Flex 8, Ventura (16.0), Softraid 7.0
Mike
Posted : 08/11/2022 12:29 pm
Topic starter
Went back and read the release notes. Says:
SoftRAID 7.0 Requires New Serial Numbers:
If you are a SoftRAID 6 user, you will have to obtain a SoftRAID 7 serial number to use this new version. Many users will qualify for a free upgrade to version 7. To determine your upgrade options, please go to the SoftRAID upgrade page. ( https://go.owc.com/license )
License upgrade from where I was is a free one (THANKS!!)
Got the new Serial Number, 7.0 is now registered ..
Mike
( Issue Closed)
Posted : 08/11/2022 12:49 pm
@mcm30114 I'm actually having the exact same problem but it's not clear to me how to resolve this. I plugged in my existing old serial number into the link shown here, and it says that it has been upgraded. It is unclear what I'm supposed to do next. I still only have a trial version of Softraid 7 at this point. Uninstalling and re-installing does not seem to help.
Posted : 16/11/2022 3:07 pm
I think you entered your 5.x license? that was upgraded, is what the message is telling you, to SoftRAID 6 already.
From there you should get to the 6.x license, so you can upgrade to 7.
You should be able to log into My Account, to see your licenses, then you can upgrade your 6. license to SoftRAID 7.
Let me know if you have issues.
Posted : 16/11/2022 9:22 pm
Pavel reacted
@softraid-support That worked, I'm all set now. Thanks a bunch.
Posted : 17/11/2022 8:33 am
Pavel reacted
In my experience, seems very badly support and documented. Have just spent US$99 (AUD$155) on a one year extension plan, installed SoftRAID pro on a 2019 Mac Pro running Sonoma 14.2.
Zero, zilch, will not run, apparently requires a serial number, will not accept a v. 7.0 s. no, wants me to pay again (of course).
My OWC dashboard shows under Orders as 7.6.1 completed and paid for, but under Licences, there is nothing new there since the Nov 20222 v7.0 serial number.
The OWC documentation indicates that the s.no should be provided in my invoice (no it is not); or available in my account (not it is not) or via the S.No Extractor (all useless). I responded to the email with invoice but of course that bounced; have also written to service, no answer.
Hopeless, rip-off and very poor web FAQ support. I want my money back but likely I will need to escalate this via Fair Trading ombudsman et al in Australia.
This post was modified 4 months ago 2 times by profdraper
MacPro 7,1 macOS Sonoma 14.2, 16 core, 2TB /192GB, Vega II Duo. 8TB Thunderbay 6 RAID 4, 2TB Sonnet M.2 4x4 RAID 0. UA Apollo x8, UAD-2 quad, Decklink MiniMon 4k. Dell U3419W & BenQ SW2700PT. FaderPort 16, KK S61, Nuendo, Wavelab, Live, Logic, Resolve Studio.
Posted : 18/12/2023 8:21 pm
Please save a SoftRAID Technical support file (Utilities menu) with all disks connected and attach it to your response in the forum, so I can investigate.
We do not update license numbers in version 7, the support plan is updated instead.So your license is still your license number.
This post was modified 4 months ago by SoftRAID Support
Posted : 18/12/2023 10:55 pm
