Just so you know we are repeating previous trouble shooting steps that take place earlier in this thread. When I have an opportunity to remove drives ...

@softraid-support blank window, nothing at all showing. I've attached screen shots previously in this thread.

Yes, within the interface of SoftRaid, it shows no drives. At present, without the rj45 --> usb-a cable attached nor the usb-a charging cable for a...

this should contain the various different .sr_supt files.

@softraid-support yes, it could be the age of the MacOS and safari versions are being problematic with newer websites. Filetransfer doesn't like the ....

so trying cpgz files on this site were permitted but then appear as 'undefined' in the comms interface here. wetransfer website fails to finish loadin...

will give it a try and may try to .tar them up as .zip and .sr_supt are unwelcome. undefined undefined undefined undefined. undefined

I was unable to upload compressed support files to either this forum or filetransfer.io

filetransfer.io doesn't like those files either. this is very odd

any update on this as I expect this would impact all users of the forums for support.

unable to submit .sr_supt files

Ok, i have support files, but am unable to upload them AND support files only generate when ups usb-a to rj45 cable is not connected. When that cable ...

please note, I will not be able to reboot between these plug/unplug of cables. Will that cause issue?

Ok, so this has been dormant for an age, but I think I've finally tracked down the issue. I have an UPS for my server and raid set up. The Mac mini ...

good to know, the internal drives on the mini is only used for emergency booting if/when the external mirrored OS RAID is unavailable. I'll proceed wi...