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Flex 8 and 2 Thunderbay 3 Bay's Are Paper Weights

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(@pisseduser)
Trusted Member

@softraid-support I uninstalled SoftRaid and installed the latest beta 11.  Upon startup another panic.  I think I know what is now causing the panic because it has happened each of the last 2 panics.

 

When I plug my OWC Thunderbolt Dock into my Mac the SSD (4TB OWC ACCELSIOR 4M2 HYPER-FAST PCIE SSD) which is in the PCIe slot immediately connects while the other (4) Raid 5 disks begin to startup.  Within a few seconds the SSD disk disappears and I get the error message to eject that disk before removing it.  At that point my MacBook locks up and even the trackpad doesn't register clicks within about 5-10 seconds the panic occurs.  This occurred the last time I tried to boot all of my disks at the same time.  The only fix right now is to turn off all OWC Bays by power switch on back.  Plug my thunderbolt dock into my MacBook, turn on power to my first thunder bay 4, let it boot up, turn on the power to my other thunder bay 4, let it boot up, then turn on power to my flex 8 and let it boot up.  Seems to not panic then.

 

Am I pushing too much through the OWC Thunderbolt Dock at startup?  Attached is panic text

 

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Topic starter Posted : 03/02/2022 10:40 am
(@softraid-support)
Member Admin

@pisseduser 

This is specific enough I will pass this through to product management for the hardware team to take a look at.

No, you are not pushing too much through the dock in my opinion.

What if you simply unplugged the units and plugged them in one at a time? I suspect same results, but power switches are easier to move than cabling.

I doubt if I will get feedback, certainly not right away, but will make sure our engineers have or do incorporate your type of configuration.

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Posted : 03/02/2022 12:43 pm
(@pisseduser)
Trusted Member

@softraid-support I have the latest version of 6.2.1 installed and about 50% of the time everything starts up properly even if all 3 bays, and PCIe are started at the same time.  The other 50% like just now this morning still panics with the same warning text about my PCIe disconnecting like previously stated in my last post.  Here is the panic from just now, I'm assuming it looks the same as my last one.

 

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Topic starter Posted : 19/02/2022 9:11 am
(@softraid-support)
Member Admin

Yes, it is the dart chip crashing, still. We are still waiting on Apple, we have been reminding them, but it seems we are like an ant to a gorilla.

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Posted : 19/02/2022 10:17 am
(@pisseduser)
Trusted Member

@softraid-support just had a first and possible major major issue.  Just had a panic while doing a major project video export to my PCIe drive.  Everything had been running fine for hours.  About 60% through the export, panic.  %&$*

 

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Topic starter Posted : 19/02/2022 10:47 pm
(@softraid-support)
Member Admin

@pisseduser 

This does not appear to  be related to SoftRAID. While I cannot read a panic log directly, none of the threads involve the SoftRAID driver. the last driver loaded was the Apple USB driver.

I assume you were saving to a SoftRAID volume, however.

I did see this (IOGMD: not wired for the IODMACommand ) has been a problem going back as far as 2008, when it was often blamed as from a Graphic Card isssue.

The once ever-present Linc Davis on the Apple forums made this observation in 2013, regarding this panic:

"The panic log indicates a fault in the drivers for the graphics processor (GPU.) Possible causes that have been reported include a failed GPU, overheating due to dust buildup or a failed cooling fan, and perhaps a bug that may be triggered by using more than one GPU in a Mac Pro (especially NVIDIA GT 120's in a 2009 Mac Pro) and/or connecting more than one display."

So I am not convinced SoftRAID was at all involved this panic. Its possible, but when you can experience this panic otherwise, less likely.

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Posted : 20/02/2022 1:52 am
(@pisseduser)
Trusted Member

Just wanted to let y'all know my setup still crashes even on Mac OS 12.4

 

Any time I start the 2 thunder bay 4's and the flex 8 at the same time its an automatic panic whether I have the display port plugged in or not.  If I start the 2 thunder bays up with the power switch turned off on the flex 8 and wait a few minutes and then flip the power to the flex 8 it runs fine with no panics.  Not sure how this isn't a soft raid issue.

 

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Topic starter Posted : 13/06/2022 8:03 am
(@softraid-support)
Member Admin

@pisseduser 

I think this is a hardware issue.

We have some testing investigations with 5 Flex8's on an M1, which causes panics at startup, but does not panic with just 2-3 connected, this seems a similar issue.

I will try to get the tester to check the type of panics, to see if it matches what you see.

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Posted : 13/06/2022 1:00 pm
(@pisseduser)
Trusted Member

New issue…..now I'm unable to get any work done in Final Cut Pro because one of the Thunderbay 4's continues to get an error about missing disk if I don't move my cursor on the timeline every few minutes.  If FCP sits for a couple minutes, it sounds like the disks start to spin up, the timeline freezes and I get the error that says disk is degraded.  This has been nothing but a nightmare.

Screen Shot 2022 06 17 at 2.21.05 PM

 

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Topic starter Posted : 17/06/2022 1:29 pm
(@softraid-support)
Member Admin

@pisseduser 

A support file would be better.

Do you have a disk removed? Or is a disk hanging/disappearing?

Do you have display sleep set to never and put drives to sleep off?

Your description seems like a disk failure, but until I see a support file, I don't know.

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Posted : 17/06/2022 1:45 pm
(@pisseduser)
Trusted Member

@softraid-support no disk is removed, display sleep never and drives to sleep is off, the only thing that has changed is that I've installed OWC Disk Ejector.  Previously I was assured that wasn't causing any problems but I still felt it was and had been opperating with it deleted for many months and decided to give it a chance again.  Since my post I've deleted that program to see if that was the cause. 

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Topic starter Posted : 17/06/2022 2:10 pm
(@softraid-support)
Member Admin

@pisseduser 

So the disk is inserted? Look at the enclosure (assuming this is still missing), and see if the activity light is blinking or solid on?

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Posted : 17/06/2022 2:35 pm
(@pisseduser)
Trusted Member

@softraid-support yes disk is inserted, it was solid when I was having the issue.  Since deleting Disk Ejector the problem has gone away and drive activity light is still solid

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Topic starter Posted : 17/06/2022 3:12 pm
(@softraid-support)
Member Admin

@pisseduser 

If you power cycle the enclosure, only the power light should be on. If a disk is permanently on, it means either the disk, or that slot in the enclosure is hung.

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Posted : 17/06/2022 11:01 pm
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