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Root Library Daemon Points to Non-Existent Helper

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(@dmetz)
Posts: 42
Trusted Member
Topic starter
 

The file in question is /Library/LaunchDaemons/com.OWC.HelperTool.RepairSRTool.plist - it references a non-existent helper at /Library/PrivilegedHelperTools/com.OWC.HelperTool.RepairSRTool.

Someone else noticed this quite awhile ago, I'm still looking for a resolution.  Here's a link to the old thread/post:

RE: SoftRAID Volume Locked error  

 
Posted : 22/08/2024 5:28 pm
(@softraid-support)
Posts: 9197
Member Admin
 

I am querying this again.....

 
Posted : 23/08/2024 2:03 pm
(@softraid-support)
Posts: 9197
Member Admin
 

@dmetz

what version of SoftRAID are you running? 8.1.1?

 
Posted : 24/08/2024 12:52 am
(@bkdad)
Posts: 12
Active Member
 

I've been having beachballing issues with the Apple Mail app that started suddenly last week.  (Almost certainly not related to SoftRAID.)  So, I ran EtreCheck to see if it could find anything.  

I also have this RepairSRTool.plist in my SoftRAID 8.1.1 installation that EtreCheck doesn't like.  I'm sure that it was installed years ago in an earlier computer and it somehow migrated to this newest Studio.

Can I delete this file without causing a problem?

 
Posted : 30/08/2024 8:29 am
(@softraid-support)
Posts: 9197
Member Admin
 

@bkdad 

Probably better is use "uninstall SoftRAID", restart, then install again and reenter your license.

 
Posted : 01/09/2024 5:29 pm
(@bkdad)
Posts: 12
Active Member
 

Thanks.  I will do that.

 
Posted : 01/09/2024 5:53 pm
(@bkdad)
Posts: 12
Active Member
 

OK, I did just that.

The installer added in another copy of /Library/LaunchDaemons/com.OWC.HelperTool.RepairSRTool.plist as dmetz described above.  You know - the one that refers to the PrivilegedHelperTool that doesn't exist.

 
Posted : 01/09/2024 6:20 pm
(@softraid-support)
Posts: 9197
Member Admin
 

@bkdad 

Let me dig into this and see if it can be fixed in the next update.

 
Posted : 03/09/2024 10:55 am
(@bkdad)
Posts: 12
Active Member
 

Thanks! 👍  Can't ask for more than that!

 
Posted : 03/09/2024 11:00 am
(@softraid-support)
Posts: 9197
Member Admin
 

@bkdad 
This was a faulty preference file, we have it fixed for the next update of SoftRAID.

 
Posted : 04/09/2024 1:05 pm
(@bkdad)
Posts: 12
Active Member
 

Great!  Thank you!

 
Posted : 04/09/2024 3:02 pm
(@bkdad)
Posts: 12
Active Member
 

One other point.  EtreCheck reports that this plist file is unsigned.  I don't know if that is somehow due to the error in the file or because the plist file itself has not been signed.  That might be something to fix, too.

 
Posted : 05/09/2024 8:14 am
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