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Topic starter
Mac Mini M2 2023
Sonoma 14.5
SoftRAID 8.3
Ownership of SoftRAID.app is same as user login (which is administrator). Every reboot it asks for an admin password to install helper tool. I have installed it dozens of times by now.
Posted : 07/02/2025 10:02 pm
the System must not be deleting the old file.
run this command in the terminal.app:
sudo softraidtool uninstall
You need your admin password. restart, run SoftRAID. You will need to reenter your licence. this should fix it however.
Posted : 07/02/2025 10:05 pm
Topic starter
Thank you, I will report back tomorrow.
Posted : 08/02/2025 1:30 am
Topic starter
@softraid-support Sorry it took so long, busy week. Using the terminal command to uninstall SoftRAID did uninstall it. Then I downloaded fresh a copy of v8.3. I re-registered it (you were right that registration was lost).
However, it is still asking for me to authorize the helper tool installation on every reboot.
Posted : 12/02/2025 9:42 pm
The "helper tool" enables SoftRAID to get permissions for accessing disks, etc.
You have no "IT Management" or malware stuff installed?
Posted : 12/02/2025 11:53 pm
Topic starter
Correct. No extra IT management software installed. It's a pretty plane jane installation of Sonoma. I only use it as a headless Mac Mini for our local movie streaming (Plex). Only non-standard software installed is SoftRAID itself and Little Snitch. Only apps running are Plex and TransmissionBT.
Posted : 13/02/2025 10:39 am
Topic starter
@softraid-support if I quit the app, and relaunch, it doesn’t ask to reinstall the helper. Only on reboot.
Posted : 13/02/2025 10:08 pm
Topic starter
@softraid-support ThunderBay 8 enclosures (two of them) with 6TB HDDs. Another interesting thing to note, if I have the SoftRAID app open a long time (like 2-3 days) because I'm certifying drives, then when I go to initialize drives, the admin requestor doesn't come up, and the app more or less locks up. If I force quit the app, and relaunch, I can then do the initialize. But it doesn't ask for a reinstall of the helper app until reboot.
This post was modified 1 year ago by cheule
Posted : 14/02/2025 4:30 pm
Topic starter
ISSUE SOLVED
Turned out that the terminal uninstalled didn’t remove some files that caused issues. OWC phone support asked me to use App Uninstaller to find the .plist files and other things. Once those were cleared out, the app stopped asking for helper tool installation.
This post was modified 1 year ago by cheule
Posted : 14/02/2025 7:38 pm
