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Softraid 6 upgrade, downgrade back to Softraid 5?

(@calbear88)
Eminent Member Customer

Hi, I'm currently using Softraid 5.8.4 on macOS 10.14 Mojave.  I see the website has an option to download a free trial of Softraid 6.  If at the end of the trial, if I decide to downgrade back to Softraid 5, I was wondering what the process is. 

1.  Would I need to uninstall Softraid 6 and its driver and reinstall softraid 5? 

2.   Would any RAID volumes that I created with Softraid 6 still work with Softraid5? 

 

On another note, I'm running macOS 10.14 Mojave and am holding off on upgrading to macOS Catalina or Big Sur because there are some 32 bit apps I'd still like to run.  Is there a benefit to upgrading to Softraid 6 if I'm running Mojave?  Is it worthwhile to upgrade to Softraid6 so I can convert my HFS+ RAID volumes to APFS to benefit from the newer file systems supposed better reliability?

 

Thanks 

Quote
Topic starter Posted : 11/04/2021 2:21 pm
(@softraid-support)
Member Admin

Your step 1 is correct, just uninstall driver from 6.0, and run 5.8.4 and install that version. All your volumes will work in either version.

We do not support conveting HFS to APFS yet, that will take some time. As of today, there is not a major benefit to upgrading to 6.0 from Mojave, but we will be adding a lot of features in the next year to give you great value. thanks!

ReplyQuote
Posted : 11/04/2021 3:20 pm
(@goos-van-der-veen)
New Member

Tried that, I'm back at 5.8.4 again, but still with an Evaluation Only label. I do have a license for 5!!!

What should I be looking for? There are plenty updates on my computer, the oldest one is SoftRAID 5.0.2 dating August 14, 2014. What can I do to lift the Evaluation ban?

ReplyQuote
Posted : 28/04/2021 11:48 am
(@goos-van-der-veen)
New Member

PS I bought the software from Kagi on September 19, 2014  

ReplyQuote
Posted : 28/04/2021 2:45 pm
(@softraid-support)
Member Admin

@goos-van-der-veen

 

That goes back a few years.

Just enter your serial again. There is no reason it won't work.

ReplyQuote
Posted : 28/04/2021 3:46 pm
(@goos-van-der-veen)
New Member

I finally found my serial number, and 5.4.8 is now running again. However, after a while it kept stalling saying:

SoftRAID Error

An internal part of the SoftRAID application has stopped functioning properly. Please quit SoftRAID and relaunch it.

It doesn't seem to be fully stable yet. Let's see what a good night sleep can do...

 

ReplyQuote
Posted : 28/04/2021 4:28 pm
(@softraid-support)
Member Admin

@goos-van-der-veen

Quit SoftRAID when you are not using it.

We finally found what is causing this, but the fix is partly in SoftRAID and partly in Big Sur.

ReplyQuote
Posted : 29/04/2021 2:14 am
(@freeassociate)
New Member

@softraid-support So ... how about telling us what the issue is? Because at this point, I've lost any faith in either OWC or SoftRAID to get things right, and have effectively stopped recommending your products.

 

PS - Please do not trot out the "Use the uninstaller" line. You have to know at this point that that doesn't work when the software won't load. Give us a method through the command line to do this, and stop assuming your customers aren't capable of performing this process on their own.

This post was modified 7 months ago by freeassociate
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Posted : 17/05/2021 11:01 am
(@softraid-support)
Member Admin

@freeassociate

I do not see what you are referencing here. Are you asking what the issue is with the "SoftRAID Application must quit"?

Or how to uninstall SoftRAID via command line?

The context is missing here.

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Posted : 17/05/2021 11:26 am
(@freeassociate)
New Member

@softraid-support

So when I hit "Reply to."

@goos-van-der-veen

Quit SoftRAID when you are not using it.

We finally found what is causing this, but the fix is partly in SoftRAID and partly in Big Sur. [emphasis mine]

That somehow doesn't give you the context?

It's pretty straightforward ...

SoftRAID Error

An internal part of the SoftRAID application has stopped functioning properly. Please quit SoftRAID and relaunch it.

There's no solution to this on your boards and no explanation of what's going on. Hence the uninstall. Except, and seriously, who does this ... the uninstaller is part of the software that won't work properly? Which lead to my preemptive PS about the CLI uninstall process. Because other people have requested this for the same reasons and been told (to whit) "you're too dumb to do it that way, and so we won't provide a solution".

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Posted : 17/05/2021 11:43 am
(@softraid-support)
Member Admin

@freeassociate

The bug for this specific case was fixed in Big Sur, the symptom was when leaving the application open for long times, caused this error where the application lost contact with the Monitor widget. Generally it would take weeks to trigger, but sometimes on some user machines would trigger in a few hours.

The bug was a threading issue in Big Sur. There was no completions returned as the Monitor checked status of disks and volumes, and they would pile up. Big Sur fixed this and we also made a change to accommodate the fix.  (at least this is how I understand it). This should fix this issue for Big Sur but there is no real fix for older OS's.

 

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Posted : 17/05/2021 12:51 pm
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