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SoftRAID Volumes
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hi,
I have a problem, I can't mount raid5 and finish rebuilding. Raid5 doesn't mount at all even though there are no errors, I even tried to remove one of the disks but I still can't get to the data.
log:
Jun 12 08:07:26 - SoftRAID Monitor: SoftRAID Standard license activated for all users on this computer (nickname “ppkrmobile23”).
Jun 12 08:07:26 - SoftRAID Monitor: Serial number is valid and has been assigned to this Mac.
Jun 13 18:22:47 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Jun 13 18:55:04 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Jun 15 13:01:56 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Jun 15 14:05:15 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Jun 18 00:00:02 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Jun 18 00:47:54 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Jun 20 20:06:40 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Jun 20 21:36:59 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Jun 23 20:19:17 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Jun 23 21:39:37 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Jun 26 15:55:56 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Jun 26 16:28:12 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Jun 29 09:02:23 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Jun 29 09:34:40 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Jul 01 19:57:53 - SoftRAID Monitor: SoftRAID Standard license activated for all users on this computer (nickname “ppkrmobile23”).
Aug 09 20:40:21 - SoftRAID Driver: A disk (disk7, SoftRAID ID: 0A2B2C6DDB021E00) for the SoftRAID volume "MEDIA_RAID" (disk8) was removed or stopped responding while the volume was mounted and in use.
Aug 11 17:10:12 - SoftRAID Application: Launching application: SoftRAID version 8.0
Aug 11 17:10:12 - SoftRAID Monitor: SoftRAID Standard license activated for all users on this computer (nickname “ppkrmobile23”).
Aug 11 17:10:29 - SoftRAID Driver: The SoftRAID volume "MEDIA_RAID" (disk8) encountered an error (E00002C1). A program attempted to read or write to a volume which was not open.
Aug 11 17:11:21 - SoftRAID Driver: The RAID volume "MEDIA_RAID" (disk9) is out of sync. A rebuild has started automatically.
Aug 11 17:14:39 - SoftRAID Application: Quitting application
Aug 11 17:14:48 - SoftRAID Driver: A disk (disk5, SoftRAID ID: 0A2B2C6DD1F1F900) for the SoftRAID volume "MEDIA_RAID" (disk9) was removed or stopped responding while the volume was mounted and in use.
Aug 11 17:14:48 - SoftRAID Driver: A disk (disk6, SoftRAID ID: 0A2B2C6DDB021E00) for the SoftRAID volume "MEDIA_RAID" (disk9) was removed or stopped responding while the volume was mounted and in use.
Aug 11 17:14:48 - SoftRAID Driver: The rebuild for the volume "MEDIA_RAID" (disk9) has been stopped.
Aug 11 17:14:48 - SoftRAID Driver: A disk (disk4, SoftRAID ID: 0A2B2C6DF9B1A580) for the SoftRAID volume "MEDIA_RAID" (disk9) was removed or stopped responding while the volume was mounted and in use.
Aug 11 17:14:48 - SoftRAID Driver: SoftRAID determined that there is a problem with your Mac. Turn off sleep in the Energy Saver pane of System Preferences to prevent this problem from occurring.
Aug 11 17:14:48 - SoftRAID Driver: A disk (disk7, SoftRAID ID: 0A2B2C6DCA6A8700) for the SoftRAID volume "MEDIA_RAID" (disk9) was removed or stopped responding while the volume was mounted and in use.
Aug 11 17:14:48 - SoftRAID Driver: SoftRAID determined that there is a problem with your Mac. Turn off sleep in the Energy Saver pane of System Preferences to prevent this problem from occurring.
Aug 11 17:14:48 - SoftRAID Driver: The SoftRAID volume "MEDIA_RAID" (disk9) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.
Aug 11 17:17:26 - SoftRAID Driver: SoftRAID driver loaded, version 8.0.
Aug 11 17:17:26 - SoftRAID Monitor: SoftRAID Standard license activated for all users on this computer (nickname “ppkrmobile23”).
Aug 11 17:17:36 - SoftRAID Driver: The SoftRAID volume "MEDIA_RAID" is missing one or more disks. It has been mounted but will not offer the normal level of data protection.
Aug 11 17:17:36 - SoftRAID Driver: The RAID volume "MEDIA_RAID" (disk8) is out of sync. A rebuild has started automatically.
Aug 11 17:18:01 - SoftRAID Application: Launching application: SoftRAID version 8.0
Aug 11 17:18:49 - SoftRAID Application: The get info command for disk disk4, SN: 575833314434394E484C3052, USB3 bus 0, id 12 hung while reading (offset 512, i/o block size = 512). This disk should be replaced immediately.
Aug 11 17:20:10 - SoftRAID Tool: The command 95 encountered the error -50.
2024.08.11 - 17:21:06 - SoftRAID Application: Error: code 153 (internal=24)
Aug 11 17:27:21 - SoftRAID Driver: The rebuild for the volume "MEDIA_RAID" (disk8) has been stopped.
Aug 11 17:42:16 - SoftRAID Driver: The RAID volume "MEDIA_RAID" (disk10) is out of sync. A rebuild has started automatically.
Aug 11 17:44:58 - SoftRAID Driver: The rebuild for the volume "MEDIA_RAID" (disk10) has been stopped.
Aug 11 17:45:06 - SoftRAID Driver: The RAID volume "MEDIA_RAID" (disk12) is out of sync. A rebuild has started automatically.
Aug 11 17:45:42 - SoftRAID Application: Launching application: SoftRAID version 8.0
Aug 11 17:46:27 - SoftRAID Application: Quitting application
Aug 11 17:46:51 - SoftRAID Application: Launching application: SoftRAID version 8.0
Aug 11 17:47:57 - SoftRAID Application: Quitting application
2024.08.11 - 17:48:38 - SoftRAID Application: Launching application: SoftRAID version 8.1
2024.08.11 - 17:48:38 - SoftRAID Monitor: Launching application: SoftRAID Monitor version 8.1
2024.08.11 - 17:48:42 - SoftRAID Monitor: SoftRAID Standard license activated for all users on this computer (nickname “ppkrmobile23”).
2024.08.11 - 17:49:20 - SoftRAID Tool: The command 95 encountered the error -50.
2024.08.11 - 17:50:31 - SoftRAID Application: Launching application: SoftRAID version 8.1
2024.08.11 - 17:51:43 - SoftRAID Tool: The command 95 encountered the error -50.
2024.08.11 - 17:55:23 - SoftRAID Monitor: Launching application: SoftRAID Monitor version 8.1
2024.08.11 - 17:55:26 - SoftRAID Driver: The RAID volume "MEDIA_RAID" (disk9) is out of sync. A rebuild has started automatically.
2024.08.11 - 17:55:33 - SoftRAID Application: Launching application: SoftRAID version 8.1
2024.08.11 - 17:55:33 - SoftRAID Monitor: SoftRAID Standard license activated for all users on this computer (nickname “ppkrmobile23”).
2024.08.11 - 17:56:03 - SoftRAID Application: The get info command for disk disk4, SN: 575833314434394E484C3052, USB3 bus 0, id 13 hung while reading (offset 512, i/o block size = 512). This disk should be replaced immediately.
2024.08.11 - 18:13:01 - SoftRAID Tool: The command 95 encountered the error -50.
2024.08.11 - 18:13:07 - SoftRAID Driver: The rebuild for the volume "MEDIA_RAID" (disk9) has been stopped.
2024.08.11 - 18:23:55 - SoftRAID Application: Launching application: SoftRAID version 8.1
2024.08.11 - 18:24:07 - SoftRAID Driver: The SoftRAID volume "MEDIA_RAID" is missing one or more disks. It has been mounted but will not offer the normal level of data protection.
2024.08.11 - 18:25:34 - SoftRAID Driver: The SoftRAID volume "MEDIA_RAID" is missing one or more disks. It has been mounted but will not offer the normal level of data protection.
2024.08.11 - 18:26:51 - SoftRAID Driver: The RAID volume "MEDIA_RAID" (disk11) is out of sync. A rebuild has started automatically.
2024.08.12 - 08:12:03 - SoftRAID Tool: The command 95 encountered the error -50.
This topic was modified 2 years ago by Wania
Posted : 12/08/2024 2:52 am
Please attach a SoftRAID tech support file. that is what I need to troubleshoot.
but FYI a volume that cannot mount cannot be rebuilt.
Posted : 12/08/2024 3:18 pm
Topic starter
Posted : 13/08/2024 4:35 am
It appears the directory for your volume is damaged and MacOS could not repair it.
Sometimes with APFS, connecting to a different computer can make the auto repair work to mount it. (not frequently, but it happens often enough for me to mention this)
If you are not backed up, then you need to run one of two data recovery apps, we have tested:
Disk Drill (clever files.com)
R-Studio
Both have trials that can scan the volume to show you what they will recover before purchasing. find the actual volume object, which will be 6TB. scan it and make sure you see the structure (files/directories, etc), and then you can have high confidence most or all the data will be recovered.
Once you have your data, you need to delete the volume and recreate it, this is the best way forward. (although since you are on Standard, you can erase it as APFS in Disk Utility also)
This is a relatively new volume, and I do not see any kernel panics, or disk ejects, nothing to trigger this issue.
Posted : 13/08/2024 5:17 pm
